Not connecting on my 2 Roku boxes after update to 1.16

[Guest]

Hello,

I have 2 Roku boxes. XR (N1101) and XD (2050x).  On both boxes since they updated to 1.16 (on screen display)  they won't connect to server or they connect and disconnect.  what happens is that when I click on the channel it goes to the MB screen and then immediately goes back to main Roku screen.  I have removed and re-added the channel back to the roku's but it still does the same thing.

 

Any help here?

 

P.S. I can connect remotely using my android tablet or PC.

 

Thanks,

Robert 

[gcw07 347]

First make sure your on the latest. It should be 1.16.3.

 

Also, need a little more exactly what it is doing. If your on latest, did you add the server? If it can't automatically find it through a network scan, manually enter it, you will only have to do it once. Once the server is added, select it from the list.

[Guest]

I can't tell if it's 1.16.3 cause it only displays 1.16.  Also I did try auto-adding and manual-adding and it does the same thing

[gcw07 347]

If your seeing any type of version then that means you are connecting to the server to at least load the home page up. 1.16 is an old version. Please remove the channel and re-install if you aren't getting it with a system update.

[Guest]

I have removed and re added to both boxes twice and it still won't start

[Guest]

Also it still says 1.16 only on both boxes

[gcw07 347]

Where are you looking at the version number?

[Guest]

I'm seeing the version number displayed from the my channels screen when selecting the channel.  Please see screenshot.

[gcw07 347]

Ah okay. Yeah that version number wasn't what I was thinking you were talking about. Thought you were talking about the one once you get inside. OK, going to post some screenshots to make sure this is the process and what your seeing.

 

First screen you come to when you launch the channel should be this:

 

 

From there you can either try to "Scan Network" or "Manually Add Server". If scanning if failing, manually add it. If manually adding, this is the first screen you will come across.

 

 

This is just a display name. I call mine "Home", but you can call it whatever. Click Okay and move onto the next screen:

 

 

Enter your server's IP address then click Okay there.

 

 

Assuming your using the default port, this field is automatically filled in and just click Okay. That should then add your server and you will then be presented with this:

 

 

From there, select your server, then select Connect.

 

 

From there you should get a user login screen:

 

 

Select a user and proceed to the home screen.

[Guest]

OK, I get past either scan network or manual setup for the ip address but after that I never get to the select a server screen after that.  so it just goes back to the main screen listing all my channels.

[gcw07 347]

So you get to the IP Address keyboard screen, but not the port number screen? Or you also get past that, but when you click okay on port number it doesn't go to the server selection screen and it just goes back to the Roku menu?

[Guest]

OK,  on the server find it asks me to create a server name and then just goes back to the roku home screen.  when I do it by manual, I put in the IP address then the port and then it just goes back to the roku home screen.

[gcw07 347]

Can you tell me what version of the Roku software your running? From your screenshot that looks different from the norm, so want to see what version. It is in the settings and about screen on the Roku itself. This will help me in getting it side-loaded, because that is about the only other option at the moment to figure out what is causing your problem. Thanks. 

[Guest]

they are both running 3.1, and there is no new updates when I check.

[gcw07 347]

OK, well there is probably some sort of bug with that old of firmware. I was this close to just eliminating anything below 4.0 but didn't. I'll need you to follow the Now TV guide and install the app as a side-loaded one because I'm going to need to see an error log.

 

http://mediabrowser.tv/community/index.php?/topic/689-guide-to-installing-mediabrowser3-onto-the-now-tv-box/

 

Once installed let me know and we get then get telnet installed and access the logs. Thanks.

[Guest]

OK, I got it side loaded. when I start mb3 after naming my server, it just stays on retrieving forever.   how do I get the logs?  I can telnet in but not sure what do to and where to look.

[gcw07 347]

OK, after side loading, what we need to do next is open telnet or a command line. For a command line type this:

 

telnet <roku ip> 8085

 

Basically that will bring up the logs right there in the command prompt. Just copy and paste the command lines here. Thanks.

[Guest]

Here you go.......

 

 

 

currentlocation &h0100 String (VT_STR_CONST) val:Server List

global   &h0020 rotINTERFACE:ifGlobal

m        &h0010 bsc:roAssociativeArray, refcnt=4

screen   &h0010 bsc:roAssociativeArray, refcnt=1

port     &h0010 bsc:roMessagePort, refcnt=3

list     &h0010 bsc:roListScreen, refcnt=2

BrightScript Debugger> ------ Running ------

Server List

Current Function:

006: Function CreateListScreen(lastLocation As String, currentLocation As String) As Object

007:

008:     ' Setup Screen

009:     screen = CreateObject("roAssociativeArray")

010:

011:     port = CreateObject("roMessagePort")

012:     list = CreateObject("roListScreen")

013:     list.SetMessagePort(port)

014:

015:     ' Setup Common Items

016:     screen.Screen         = list

017:     screen.Port           = port

018:     screen.SetHeader      = SetListHeader

019:     screen.SetTitle       = SetListTitle

020:     screen.SetContent     = SetListContent

021:     screen.SetItem        = SetListItem

022:     screen.SetFocusedItem = SetListFocusedItem

023:     screen.Show           = ShowListScreen

024:

025:     ' Set Breadcrumbs

026:     screen.Screen.SetBreadcrumbText(lastLocation, currentLocation)

027:

028:     Return screen

029: End Function

Member function not found in BrightScript Component or interface. (runtime error &hf4) in ...dr/pkg:/source/ListScreen.brs(26)

 

026:     screen.Screen.SetBreadcrumbText(lastLocation, currentLocation)

Backtrace:

Function createlistscreen(lastlocation As , currentlocation As ) As <uninitialized>

   file/line: /tmp/plugin/DDAAAAM...dr/pkg:/source/ListScreen.brs(26)

Function createserverlistscreen() As

   file/line: /tmp/plugin/DDAAAAM97ldr/pkg:/source/ServerScreens.brs(136)

Function main() As

   file/line: /tmp/plugin/DDAAAAM97ldr/pkg:/source/appMain.brs(38)

 

Local Variables:

lastlocation &h0100 String (VT_STR_CONST) val:

currentlocation &h0100 String (VT_STR_CONST) val:Server List

global   &h0020 rotINTERFACE:ifGlobal

m        &h0010 bsc:roAssociativeArray, refcnt=4

screen   &h0010 bsc:roAssociativeArray, refcnt=1

port     &h0010 bsc:roMessagePort, refcnt=3

list     &h0010 bsc:roListScreen, refcnt=2

BrightScript Debugger> ------ Running ------

Server List

Current Function:

006: Function CreateListScreen(lastLocation As String, currentLocation As String) As Object

007:

008:     ' Setup Screen

009:     screen = CreateObject("roAssociativeArray")

010:

011:     port = CreateObject("roMessagePort")

012:     list = CreateObject("roListScreen")

013:     list.SetMessagePort(port)

014:

015:     ' Setup Common Items

016:     screen.Screen         = list

017:     screen.Port           = port

018:     screen.SetHeader      = SetListHeader

019:     screen.SetTitle       = SetListTitle

020:     screen.SetContent     = SetListContent

021:     screen.SetItem        = SetListItem

022:     screen.SetFocusedItem = SetListFocusedItem

023:     screen.Show           = ShowListScreen

024:

025:     ' Set Breadcrumbs

026:     screen.Screen.SetBreadcrumbText(lastLocation, currentLocation)

027:

028:     Return screen

029: End Function

Member function not found in BrightScript Component or interface. (runtime error &hf4) in ...dr/pkg:/source/ListScreen.brs(26)

 

026:     screen.Screen.SetBreadcrumbText(lastLocation, currentLocation)

Backtrace:

Function createlistscreen(lastlocation As , currentlocation As ) As <uninitialized>

   file/line: /tmp/plugin/DDAAAAM...dr/pkg:/source/ListScreen.brs(26)

Function createserverlistscreen() As

   file/line: /tmp/plugin/DDAAAAM97ldr/pkg:/source/ServerScreens.brs(136)

Function main() As

   file/line: /tmp/plugin/DDAAAAM97ldr/pkg:/source/appMain.brs(38)

 

Local Variables:

lastlocation &h0100 String (VT_STR_CONST) val:

currentlocation &h0100 String (VT_STR_CONST) val:Server List

global   &h0020 rotINTERFACE:ifGlobal

m        &h0010 bsc:roAssociativeArray, refcnt=4

screen   &h0010 bsc:roAssociativeArray, refcnt=1

port     &h0010 bsc:roMessagePort, refcnt=3

list     &h0010 bsc:roListScreen, refcnt=2

BrightScript Debugger>

[gcw07 347]

Try side-loading this one:

 

https://www.dropbox.com/s/mjhilxgehcmtfou/mb-roku-1.16.4beta.zip

 

I swear the documentation for some of these functions of the Roku are so bad. It is supposed to have the breadcrumb function but I'm guessing it doesn't. See if this fixes at least that error. Thanks.

[Guest]

OK, here are the results:

on my Roku XR:

1. works now to connect to server
2. Display screen shows TV and Movies
3. Won't play any video. it just stays on screen to play
4. not all shows listed.  (file formats)?   for example Walking dead are MKV files.

 

On my Roku XD:

1.works now to connect to server

2. Display screen shows TV and Movies
3. plays TV shows and movies OK.
4. not all shows listed.  (file formats)?   for example Walking dead are MKV files.
5. some movies or shows won't fast forward (127 hours for example)

 

I've attached logs from both for you to examine.

 

P.S. on my MB server screen it shows Walking Dead as 4 movies instead of 4 seasons????

RokuXD.txt

RokuXR.txt

Edited November 27, 2013 by rswilliams62

[gcw07 347]

OK, realize because of the old firmware, almost everything on the machine outside of mp4's will be transcoding. It just doesn't support mkv direct play. So that means FF/RW won't really be there.

 

As for things now showing. Well that to me sounds like something is wrong with the setup for the server. Especially if Walking Dead is showing up as 4 movies on the server web dashboard area too. So we need to fix that first. To fix that you might post a new thread over in the server software. I'm guessing it is something with your folder structure. It would just get more people helping to fix that for you if you post a new thread for that issue.

 

As for playback on that one. Looking at the error logs, it looks like it doesn't properly have all the data there. So that is causing it not to have playback ability. Lets fix the files and make sure they are showing up properly fist then we can worry about playback. Thanks.