MrGenius1 3 Posted May 11, 2015 Share Posted May 11, 2015 (edited) I have several guest users that are unable to use their Amazon Fire Sticks to connect to the server. I have tried manually inputting the info and it still doesn't go through. When trying to use Emby Connect it says to go to emby.media/pin and enter the pin. We do this and still are unable to connect. The error is invalid user or incorrect password. The username and password are correct because we can use the phone app and the web client. This has been an on going issue trying to figure this out. Is there paid support? Willing to pay for paid support to get this resolved. Thanks in advance Edited May 11, 2015 by MrGenius1 Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 11, 2015 Share Posted May 11, 2015 You are using the phone app and the web client via Emby Connect? And, you are using them via the exact same network connection as the one that isn't working? If you are entering the address manually in the app and still getting the PIN screen that suggests that the address is wrong or not reachable from that network connection. Can you tell me exactly how you are entering it and can you enter that exact same address from a web browser on the same network as the Fire and have it work? Link to comment Share on other sites More sharing options...
MrGenius1 3 Posted May 11, 2015 Author Share Posted May 11, 2015 The Fire Sticks are not on the same network (2 college kids, 1 sister, 1 brother). When I enter the pin and confirm then click next it takes me to the screen where I can see the users that are not hidden and the option to manually connect and the option to Emby Connect again. I have tried putting in the ip manually and end up at the same spot. I have tried selecting a user and get the invalid message. It doesn't even ask for the password. Manually entering any of the users I get the invalid message. Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 11, 2015 Share Posted May 11, 2015 You should not get a user screen when using Connect so that is a symptom of the real problem. Can they log in with the exact same Connect ID using the web client? I suspect maybe the user associated with the Connect ID has been disabled either at the forum level or the Emby server level. Link to comment Share on other sites More sharing options...
MrGenius1 3 Posted May 11, 2015 Author Share Posted May 11, 2015 No issues with signing in on web client or any other app just the stick. All users are active on my end. Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 11, 2015 Share Posted May 11, 2015 No issues with signing in on web client or any other app just the stick. All users are active on my end. Just so we're sure we're talking apples to apples - you are using app.emby.media with the exact same connect user? Link to comment Share on other sites More sharing options...
MrGenius1 3 Posted May 11, 2015 Author Share Posted May 11, 2015 yes Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 11, 2015 Share Posted May 11, 2015 Would you mind inviting me as a guest on the same server via Connect so that I can try and connect using the app from here and see if I can figure out where it is going wrong? Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 11, 2015 Share Posted May 11, 2015 Never mind - I have some previous invites I can use for testing. I think that this process changed since we first implemented it and no one else has really tested it out since. So some adjustments need to be made in the app. I'll try and figure it out and let you know what I find. Thx. Link to comment Share on other sites More sharing options...
MrGenius1 3 Posted May 11, 2015 Author Share Posted May 11, 2015 I can still send you an invite so you can try it. PM your id Link to comment Share on other sites More sharing options...
Solution ebr 14903 Posted May 13, 2015 Solution Share Posted May 13, 2015 1.0.37 should be available on your device soon. Please try that version with Connect. Thanks. Link to comment Share on other sites More sharing options...
MrGenius1 3 Posted May 14, 2015 Author Share Posted May 14, 2015 This seemed to fix the issue. Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 14, 2015 Share Posted May 14, 2015 Excellent. Thanks. Link to comment Share on other sites More sharing options...
Latasha 0 Posted March 2, 2020 Share Posted March 2, 2020 I signed up A account on my phone how can I transfer it on my fire stick Link to comment Share on other sites More sharing options...
Luke 37007 Posted March 2, 2020 Share Posted March 2, 2020 Hi, just go through the login process in our fire TV app. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
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