Steve244 0 Posted April 23, 2015 Share Posted April 23, 2015 (edited) MB server upgraded to 3.0.5588.1 today. Neither of the two rokus I have (roku 2 and roku 3) are able to connect. Multiple restarts of the windows server machine with or without firewall, and restarts of roku boxes don't help. Scanning from roku for server finds the server, but it is unable to connect (asks to check if the server is running even with firewall off). IP and port appear correct with my server machine's fixed ip and port 8096 as specified in the server admin console. MB Theater clients for windows on remote machines work fine, just not roku. Please advise. I have not tried re-installing the server. Edited April 23, 2015 by Steve244 Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 23, 2015 Share Posted April 23, 2015 Please make sure you're using the Roku channel listed on our website and also here: http://emby.media/community/index.php?/topic/8001-emby-for-roku-channel/ One you verify that if you're still having problems then please let us know. Link to comment Share on other sites More sharing options...
Steve244 0 Posted April 23, 2015 Author Share Posted April 23, 2015 Thanks, that was it. The old Roku Media Browser channel no longer works; adding the EMBY channel worked. I found I had to open an additional port, 8920 for for the new Roku client to navigate through the server machine's firewall. Cheers! Link to comment Share on other sites More sharing options...
Scott310 133 Posted April 26, 2015 Share Posted April 26, 2015 I am having the same issue. I clicked on Lukes link and the Roku website says that I have that version installed. None of my remote Roku users are able to connect to the server. Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 26, 2015 Share Posted April 26, 2015 I am having the same issue. I clicked on Lukes link and the Roku website says that I have that version installed. None of my remote Roku users are able to connect to the server. There's no reason the emby roku app would have trouble connecting. Just because your users have the app installed doesn't mean they also don't have the old one and are attempting to use it. That would be my guess. Apart from that please provide more descriptive information as to the symptoms you're seeing, e.g. what do you see, what do you click on, etc. Link to comment Share on other sites More sharing options...
Scott310 133 Posted April 26, 2015 Share Posted April 26, 2015 Im going over to a remote users house to check on the issue in a little while. Once I've had the opportunity to check into this further i will reply with more detailed symptoms if need be. Thanks again Link to comment Share on other sites More sharing options...
Todd Malarczuk 0 Posted April 30, 2015 Share Posted April 30, 2015 Please make sure you're using the Roku channel listed on our website and also here: http://emby.media/community/index.php?/topic/8001-emby-for-roku-channel/ One you verify that if you're still having problems then please let us know. I am having the same issues and I am a little confused about your solution. Are you able to break it down a bit further for someone who is not very computer savvy? When I click on the link provided I am taken to a screen with the following: Public Channel; Private Beta Channel, etc. What should I do once I get here? Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted April 30, 2015 Share Posted April 30, 2015 I am having the same issues and I am a little confused about your solution. Are you able to break it down a bit further for someone who is not very computer savvy? When I click on the link provided I am taken to a screen with the following: Public Channel; Private Beta Channel, etc. What should I do once I get here? If you are still using the app labeled Media Browser you need to delete it and add either the Beta channel or the Emby public channel. Link to comment Share on other sites More sharing options...
CBWeather 0 Posted April 30, 2015 Share Posted April 30, 2015 I'm also having a similar issue. I removed the old Media Browser app and installed the Emby app. I followed the link in the above instructions and Roku tells me that Emby app is installed. When I click on the app I eventually get a screen that gives me three options; 1) My server name, 2) Add server 3) Sign out of Emby Connect. Picking option 1 gives me the choice of connecting to the server or deleting it. Neither of those work as I can't connect or delete it. Option 2 allows me to enter the info but it doesn't work and won't connect. Option 3 gives me a new pin number and the option to add the server manually. Both of those eventually lead back to the opening screen. Using Version 3.0.5597.1. Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 30, 2015 Share Posted April 30, 2015 I'm also having a similar issue. I removed the old Media Browser app and installed the Emby app. I followed the link in the above instructions and Roku tells me that Emby app is installed. When I click on the app I eventually get a screen that gives me three options; 1) My server name, 2) Add server 3) Sign out of Emby Connect. Picking option 1 gives me the choice of connecting to the server or deleting it. Neither of those work as I can't connect or delete it. Option 2 allows me to enter the info but it doesn't work and won't connect. Option 3 gives me a new pin number and the option to add the server manually. Both of those eventually lead back to the opening screen. Using Version 3.0.5597.1. Sorry to hear that. we need to learn why it can't connect to your server. Please obtain a roku log using the zip installation. Full instructions are here: http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-media-browser-roku-client/ Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 1, 2015 Share Posted May 1, 2015 Here's the log. The instructions need one more small addition for people like me. Under the "Telnet to Roku Client" section a note saying to check the logging tab is set to actually log the session. It's set to none by default. =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2015.05.01 07:35:02 =~=~=~=~=~=~=~=~=~=~=~=41Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""}Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":true,"AccessToken":"cf5614c1a9cafab893b17b4398ccb1cd"}Pin confirmedUsing broadcast address 192.168.1.255Send To Address: 192.168.1.255:7359 / 192.168.1.255:7359Cancel UDP BroadcastFound 0 serversConnect returned 1 serversconnectionManagerGetServers returning 1 serversconnectToServers called with 1 serversAttempting to connect to http://192.168.1.101:8096/mediabrowser/system/info/public?format=jsonFailed Response with Error: -7Failed to get Server InfoAttempting to connect to http://72.45.65.107:8096/mediabrowser/system/info/public?format=jsonAsyncGetToString timeoutFailed to get Server InfoProcessing ConnectionResult State of ServerSelectionUsing broadcast address 192.168.1.255Send To Address: 192.168.1.255:7359 / 192.168.1.255:7359Cancel UDP BroadcastFound 0 serversAsyncGetToString timeoutFailed to get connect serversConnect returned 0 serversconnectionManagerGetServers returning 1 serversPushing screen 2 onto view controller stack - Server ListTrying to pop screen that doesn't match the top of our stack!Removing screen 1 from middle of stack!Not sure what to do with breadcrumbs on screen type: InvalidPushing screen 3 onto view controller stack - Dialog: Select ActionCreating new dialogButton pressed: 1Popping screen 3 and cleaning up 0 breadcrumbsTop of stack is once again: Server ListAttempting to connect to http://192.168.1.101:8096/mediabrowser/system/info/public?format=jsonFailed Response with Error: -7Failed to get Server InfoAttempting to connect to http://72.45.65.107:8096/mediabrowser/system/info/public?format=jsonAsyncGetToString timeoutFailed to get Server InfoNot sure what to do with breadcrumbs on screen type: InvalidPushing screen 4 onto view controller stack - Dialog: Unable To ConnectCreating new dialogPopping screen 4 and cleaning up 0 breadcrumbsTop of stack is once again: Server List Link to comment Share on other sites More sharing options...
Steve244 0 Posted May 1, 2015 Author Share Posted May 1, 2015 I'm happy to report my Rokus are still able to connect (Roku 2 and Roku 3) using the new EMBY client. I did have to open an additional port (8920) on the windows firewall running on the machine with the EBMY server that wasn't open before the new EMBY Roku client. Try turning off the windows firewall to see if it works. If it does then you need to open ports to allow the Roku to talk to the server. (windows 8.1 professional isn't very intuitive for doing this, I had to google it and then it was simple). In other news the ServerWMC plugin for EMBY for live TV streaming doesn't play nice with the new Roku client. Live streaming that used to work now apparently crashes the client (I get kicked back to the Roku home screen) anytime I try to watch off-air streaming TV. I don't do this often so I'm not terribly bothered. It continues to play recorded TV from WMC just fine. Also for some reason the AC3 passthrough audio codecs on HD content on my server are no longer used by Roku or my receiver. They function fine on non HD media (480p). I've played with handbrake to encode the audio differently but with no luck. These worked on the old Roku client with the same 5.1 Onkyo receiver. I can try the putty log of the Roku if you're interested (I'm only mildly bothered, not enough to spend a lot of time fiddling). Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 1, 2015 Share Posted May 1, 2015 I'm happy to report my Rokus are still able to connect (Roku 2 and Roku 3) using the new EMBY client. I did have to open an additional port (8920) on the windows firewall running on the machine with the EBMY server that wasn't open before the new EMBY Roku client. Try turning off the windows firewall to see if it works. If it does then you need to open ports to allow the Roku to talk to the server. (windows 8.1 professional isn't very intuitive for doing this, I had to google it and then it was simple). In other news the ServerWMC plugin for EMBY for live TV streaming doesn't play nice with the new Roku client. Live streaming that used to work now apparently crashes the client (I get kicked back to the Roku home screen) anytime I try to watch off-air streaming TV. I don't do this often so I'm not terribly bothered. It continues to play recorded TV from WMC just fine. Also for some reason the AC3 passthrough audio codecs on HD content on my server are no longer used by Roku or my receiver. They function fine on non HD media (480p). I've played with handbrake to encode the audio differently but with no luck. These worked on the old Roku client with the same 5.1 Onkyo receiver. I can try the putty log of the Roku if you're interested (I'm only mildly bothered, not enough to spend a lot of time fiddling). Try the beta channel as it has some 5.1 fixes. Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 1, 2015 Share Posted May 1, 2015 Here's the log. The instructions need one more small addition for people like me. Under the "Telnet to Roku Client" section a note saying to check the logging tab is set to actually log the session. It's set to none by default. =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2015.05.01 07:35:02 =~=~=~=~=~=~=~=~=~=~=~= 41 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=48652&deviceId=1GN38Y021241 Poll result: {"Id":"196279","Pin":"48652","DeviceId":"1GN38Y021241","IsExpired":false,"IsConfirmed":true,"AccessToken":"cf5614c1a9cafab893b17b4398ccb1cd"} Pin confirmed Using broadcast address 192.168.1.255 Send To Address: 192.168.1.255:7359 / 192.168.1.255:7359 Cancel UDP Broadcast Found 0 servers Connect returned 1 servers connectionManagerGetServers returning 1 servers connectToServers called with 1 servers Attempting to connect to http://192.168.1.101:8096/mediabrowser/system/info/public?format=json Failed Response with Error: -7 Failed to get Server Info Attempting to connect to http://72.45.65.107:8096/mediabrowser/system/info/public?format=json AsyncGetToString timeout Failed to get Server Info Processing ConnectionResult State of ServerSelection Using broadcast address 192.168.1.255 Send To Address: 192.168.1.255:7359 / 192.168.1.255:7359 Cancel UDP Broadcast Found 0 servers AsyncGetToString timeout Failed to get connect servers Connect returned 0 servers connectionManagerGetServers returning 1 servers Pushing screen 2 onto view controller stack - Server List Trying to pop screen that doesn't match the top of our stack! Removing screen 1 from middle of stack! Not sure what to do with breadcrumbs on screen type: Invalid Pushing screen 3 onto view controller stack - Dialog: Select Action Creating new dialog Button pressed: 1 Popping screen 3 and cleaning up 0 breadcrumbs Top of stack is once again: Server List Attempting to connect to http://192.168.1.101:8096/mediabrowser/system/info/public?format=json Failed Response with Error: -7 Failed to get Server Info Attempting to connect to http://72.45.65.107:8096/mediabrowser/system/info/public?format=json AsyncGetToString timeout Failed to get Server Info Not sure what to do with breadcrumbs on screen type: Invalid Pushing screen 4 onto view controller stack - Dialog: Unable To Connect Creating new dialog Popping screen 4 and cleaning up 0 breadcrumbs Top of stack is once again: Server List Can you grab the server log from this time period? (or just repeat the test). it looks like it found your server but was then unable to connect. thanks. Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 1, 2015 Share Posted May 1, 2015 This seems to be everything from that time period in the log; 2015-05-01 06:27:49.0589 Info - LibraryMonitor: Watching directory C:\Users\Alan\AppData\Roaming\MediaBrowser-Server\data\camerauploads2015-05-01 07:19:50.6707 Info - App: HttpClientManager GET: http://www.mb3admin.com/admin/service/MB3Packages.json2015-05-01 07:19:50.7247 Info - App: HttpClientManager GET: http://www.mb3admin.com/admin/service/MB3Packages.json2015-05-01 07:19:50.9149 Info - App: SessionInfoWebSocketListener Begin transmitting over websocket to 127.0.0.1:641752015-05-01 07:19:50.9149 Error - ServerManager: Received web socket message that is not a json structure: ActivityLogEntry 2015-05-01 07:42:32.7017 Error - NotFoundHttpHandler: 192.168.1.101:8096 Request not found: /favicon.ico2015-05-01 07:42:32.7017 Error - NotFoundHttpHandler: 192.168.1.101:8096 Request not found: /favicon.ico2015-05-01 07:42:32.7017 Error - NotFoundHttpHandler: 192.168.1.101:8096 Request not found: /favicon.ico Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 1, 2015 Share Posted May 1, 2015 So the roku is just never reaching your server at all. Could be a firewall issue. Note in the roku log: Failed Response with Error: -7 Which translates to CURLE_COULDNT_CONNECT (7) Failed to connect() to host or proxy. Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 1, 2015 Share Posted May 1, 2015 Is this the correct internal lan address for your server? http://192.168.1.101 Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 2, 2015 Share Posted May 2, 2015 (edited) That's what is being reported. Also I tried turning off the Windows firewall but it didn't help. Edited May 2, 2015 by CBWeather Link to comment Share on other sites More sharing options...
speechles 1917 Posted May 2, 2015 Share Posted May 2, 2015 Does your roku appear when viewing your network from your machine running the EMBY server? It should similar to above. Just trying to see if the server can see it, but it cant see the server. If it is 2 way or just 1 way. Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 2, 2015 Share Posted May 2, 2015 Yes I can see it. Link to comment Share on other sites More sharing options...
speechles 1917 Posted May 2, 2015 Share Posted May 2, 2015 (edited) Does your router support UPnP? If so, is it just disabled? If not, you may need to manually open/forward port 8096 to point to the IP/pc-name of the server running emby. Emby theater still works if it is running on the same PC as the server without UPnP/forwarding. Edited May 2, 2015 by speechles Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 2, 2015 Share Posted May 2, 2015 Tried that but still no luck. Link to comment Share on other sites More sharing options...
CBWeather 0 Posted May 28, 2015 Share Posted May 28, 2015 Well I'm not sure what happened but after redoing the network it started working again. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now