justpig 27 Posted April 4, 2015 Share Posted April 4, 2015 I have installed the new roku app for NOW TV. It is stuck at retrieving and will not even bring up a login page or server selection. The other NOW TV box will allow login but will not play any of the files. Is there something I am missing? Link to comment Share on other sites More sharing options...
Luke 37008 Posted April 4, 2015 Share Posted April 4, 2015 Please obtain a log from the device: http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-media-browser-roku-client/ Link to comment Share on other sites More sharing options...
justpig 27 Posted April 5, 2015 Author Share Posted April 5, 2015 Thanks for the reply. I did a factory reset of the device and reinstalled emby, it is now working. Link to comment Share on other sites More sharing options...
gillmacca 17 Posted May 27, 2015 Share Posted May 27, 2015 I am having the same issue. A factory reset fixed up, but the next day, it was stuck on retrieving again, Here is the log from the nowtv box: rid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #34 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #33 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #32 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #31 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #30 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #29 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #28 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #27 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #26 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #25 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #24 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #23 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #22 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #21 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #20 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #19 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #18 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #17 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #16 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #15 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #14 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #13 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #12 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #11 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #10 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #9 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #8 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #7 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #6 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #5 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #4 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #3 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #2 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #1 Function vcshow() As Void file/line: pkg:/source/ViewController.brs(443) #0 Function main() As Void file/line: pkg:/source/appMain.brs(22) Local Variables: name String (VT_STR_CONST) val:"rokuVersion" default Invalid global rotINTERFACE:ifGlobal m roAssociativeArray refcnt=72 count:27 BrightScript Debugger> Note: GC - Found 7 orphaned objects (objects in a circular ref loop). id As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #34 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #33 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #32 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #31 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #30 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #29 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #28 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #27 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #26 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #25 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #24 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #23 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #22 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #21 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #20 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #19 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #18 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #17 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #16 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #15 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #14 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #13 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #12 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #11 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #10 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #9 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #8 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #7 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #6 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #5 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #4 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #3 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #2 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #1 Function vcshow() As Void file/line: pkg:/source/ViewController.brs(443) #0 Function main() As Void file/line: pkg:/source/appMain.brs(22) Local Variables: name String (VT_STR_CONST) val:"rokuVersion" default Invalid global rotINTERFACE:ifGlobal m roAssociativeArray refcnt=72 count:27 BrightScript Debugger> Note: GC - Found 7 orphaned objects (objects in a circular ref loop). 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gillmacca 17 Posted May 29, 2015 Share Posted May 29, 2015 (edited) Any help on this. The only way I can use the now box, is by factory resetting it every time I want to use it Edited May 29, 2015 by gillmacca Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 29, 2015 Share Posted May 29, 2015 there's nothing obvious there. anything in the server log? Link to comment Share on other sites More sharing options...
gillmacca 17 Posted May 29, 2015 Share Posted May 29, 2015 Here is the latest server log: https://www.dropbox.com/s/8pewfbjyxuqgo6v/server-63568487087.txt?dl=0 The main error is see is "access token is invalid or expired' Link to comment Share on other sites More sharing options...
gillmacca 17 Posted May 31, 2015 Share Posted May 31, 2015 Did you have a chance to look at the log. Getting fed up of having to factory reset every time I want to use emby on the Now box Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 31, 2015 Share Posted May 31, 2015 are you clicking logout in the roku app when you're finished? Link to comment Share on other sites More sharing options...
gillmacca 17 Posted May 31, 2015 Share Posted May 31, 2015 Normally I wouldn't, but I have recently set up a second user, so I am now Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 31, 2015 Share Posted May 31, 2015 i will test that but for now you're workaround is to not do that Link to comment Share on other sites More sharing options...
gillmacca 17 Posted June 2, 2015 Share Posted June 2, 2015 Just to let you know I have managed to fix it. It was due to me not connecting the new user to my Emby account Link to comment Share on other sites More sharing options...
Luke 37008 Posted June 2, 2015 Share Posted June 2, 2015 thanks for the update. we still don't want it getting stuck at retrieving but that info should help to find the problem. Link to comment Share on other sites More sharing options...
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