Koleckai Silvestri 1150 Posted January 28, 2015 Share Posted January 28, 2015 Subtitles have stopped working in the Roku 1.79 client. User Profile: Audio Language - English Subtitle Preference - English Subtitle Mode: Default Select video. Before playback go to the options -> subtitles, select the appropriate SRT file. Close. Select Play Video. No subtitles. Press * and it only allows subtitles during "Instant Playback", whatever that is in a television episode. The episode in question this time was Supernatural, Season 10 Episode 1. Video Codec H264Profile HighLevel 41Resolution 1280x720Aspect ratio16:9Anamorphic NoInterlaced NoFramerate 23.97602Bitrate 2227 kbpsBit depth 8 bitPixel formatyuv 420pRef frames 9CABAC Yes Audio Codec AC3Layout 5.1Bitrate 375 kbpsSample rate 48000 khzDefault Yes Subtitle Language engCodec SRTDefault NoForced NoExternalYes Containe rmkv Path \\server\Television\Current\Supernatural\Season 10\Supernatural.S10E10.The Hunter Games.mkv Size 693 MB The same episode works with subtitles in the web client. Link to comment Share on other sites More sharing options...
Solution speechles 1917 Posted January 28, 2015 Solution Share Posted January 28, 2015 (edited) Settings >> Captions With roku 6.1.x firmware this section has changed. You need to make sure subtitles are on. Soft subtitles . direct playable. On/off ability. 1) play any video 2) press * to turn subtitles on and pick the proper subtitle. Hard subtitles . transcoded into the video , always on 1) before playing the video choose the subtitle to embed 2) play video Soft-subtitles are preferred of course. Edited January 28, 2015 by speechles Link to comment Share on other sites More sharing options...
Luke 37029 Posted January 28, 2015 Share Posted January 28, 2015 ah interesting. that is true because we are using captions. we aren't actually burning them in with transcoding. whatever the Instant button thing you're mentioning. that's not from us. Link to comment Share on other sites More sharing options...
Koleckai Silvestri 1150 Posted January 28, 2015 Author Share Posted January 28, 2015 (edited) Thanks Speechles, that worked. They still worked in Netflix which is why I didn't look there. Edited January 28, 2015 by Koleckai Silvestri Link to comment Share on other sites More sharing options...
Luke 37029 Posted January 28, 2015 Share Posted January 28, 2015 yea i wonder if there is a command to force them regardless of the setting. or what is more likely, perhaps netflix is using a custom video player screen whereas we are using the built-in one. Link to comment Share on other sites More sharing options...
ABNParatrooper 6 Posted June 25, 2016 Share Posted June 25, 2016 I have a Roku 3 software version 7.1.0 Build 4062 and the subtitles work on TV shows but not on some movies. They work fine in the other apps like Netflix. I have captions set to on, I press the * before the movies start so I can select a subtitle file. The only options I get under that menu are None, Eng [selected], and Close. I tried to narrow it down to maybe file types, but they work on some same file types and not some of the same file types. Link to comment Share on other sites More sharing options...
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