moviefan 183 Posted November 1, 2013 Share Posted November 1, 2013 I just went back to checking out the IOS client tonight now that all of my movies have been added into my collection. It seems that I have exceeded some sort of limit of how many items the client can handle because now when I click on Movies the circle spins for a little while and eventually goes away and leaves a blank black screen that never gets drawn in. If I put my finger on the screen and swipe down the search bar appears, but that's all I can get to work in the Movies section. TV works fine so it really just is probably an issue with the amount of movies I have. Link to comment Share on other sites More sharing options...
Steven 141 Posted November 1, 2013 Share Posted November 1, 2013 How many movies do you have? I have just over 1000 and not having this problem with the app. Link to comment Share on other sites More sharing options...
moviefan 183 Posted November 1, 2013 Author Share Posted November 1, 2013 How many movies do you have? I have just over 1000 and not having this problem with the app. Probably a little bit over 2000 Link to comment Share on other sites More sharing options...
darwindeeds 356 Posted November 1, 2013 Share Posted November 1, 2013 Probably a little bit over 2000 Interesting. I know one of our testers have ~1500 items. Unfortunately, I have limited titles for testing. I will look into the timeout on the movies. Link to comment Share on other sites More sharing options...
sfnetwork 514 Posted November 1, 2013 Share Posted November 1, 2013 I deleted the collections with mixed content temporarily for testing and am down to 1862 movies. Also now it seems that the Collection folders aren't working either now for the bigger collections. I have a TV series collection with 54 items and that one displays fine. But if I go back and click on my Movie Documentaries folder which also has 54 items, I just get black screen. Anything I can do to help debug on the client side? It could be one that creates this issue. Don't think it's a limit since your doc movies has the same issue from what you mentioned... First thing, other clients are OK with that (Web, etc...)? (sorry if you already mentioned it, didn't see it) Link to comment Share on other sites More sharing options...
moviefan 183 Posted November 1, 2013 Author Share Posted November 1, 2013 Actually MB shows I have 1928 movies at the moment so a bit under 2000. Still working on reworking some directories since new MB doesnt like mixed collection folders at all. Link to comment Share on other sites More sharing options...
sfnetwork 514 Posted November 1, 2013 Share Posted November 1, 2013 I could test this if you need me to Shiv... I would add all my same paths a second time using map drives instead of UNC (that should end up to around 3000 movies) Let me know. Link to comment Share on other sites More sharing options...
sfnetwork 514 Posted November 1, 2013 Share Posted November 1, 2013 (edited) What is you iOS device BTW? As a reference, on my iPhone 5, it takes 8 sec to load 1700 movies (WLAN). Edited November 2, 2013 by sfnetwork Link to comment Share on other sites More sharing options...
moviefan 183 Posted November 2, 2013 Author Share Posted November 2, 2013 Yah web client and MBC are both fine. Those are the only other clients that I've tried. Link to comment Share on other sites More sharing options...
moviefan 183 Posted November 2, 2013 Author Share Posted November 2, 2013 I deleted the collections with mixed content temporarily for testing and am down to 1862 movies. Also now it seems that the Collection folders aren't working either now for the bigger collections. I have a TV series collection with 54 items and that one displays fine. But if I go back and click on my Movie Documentaries folder which also has 54 items, I just get black screen. Anything I can do to help debug on the client side? Link to comment Share on other sites More sharing options...
Solution moviefan 183 Posted November 5, 2013 Author Solution Share Posted November 5, 2013 FYi, I was using iPhone 5. I think I have resolved most of the issues with it not displaying now. A couple of the collections it didn't seem to like and once I removed those it was fine. Now it shows 1700+ movies fine. If only we could fix the turning off when screen goes dark and using airplay now and get the timeline to work well everything would be great! 1 Link to comment Share on other sites More sharing options...
jscoys 143 Posted December 17, 2013 Share Posted December 17, 2013 Ok... would like to pop up this topic because I have the same problem. List of 2400 movies, and nothing appear, even if I reach my server from outside or directly connected at home... I have some boxset in my list, but everything is correct, my collection.xml are very well structured, and I can't believe it's not working due to 30 boxsets of total 2400 items... Any idea? Link to comment Share on other sites More sharing options...
Luke 37022 Posted December 17, 2013 Share Posted December 17, 2013 does it work in the web client? Link to comment Share on other sites More sharing options...
jscoys 143 Posted December 17, 2013 Share Posted December 17, 2013 Yes absolutely in the web client, from a pc or mac, it works perfectly. It's only for the Iphone app part. Link to comment Share on other sites More sharing options...
darwindeeds 356 Posted December 18, 2013 Share Posted December 18, 2013 Yes absolutely in the web client, from a pc or mac, it works perfectly. It's only for the Iphone app part. Unfortunately, I don't have a collection that large to test. Link to comment Share on other sites More sharing options...
moviefan 183 Posted December 19, 2013 Author Share Posted December 19, 2013 I recommend trying to break out your collection and then adding back in slowly. This will allow you to determine if there are specific titles or folders that are causing this issue. Link to comment Share on other sites More sharing options...
jscoys 143 Posted January 4, 2014 Share Posted January 4, 2014 Hello guys! Happy new year! Seems that it is working! if I perform these steps it works perfectly : 1) Click on my collection, list starts to load and after 40-50 seconds it stops to load 2) Click again on my collection and titles after approximately 15 seconds, all is displayed perfectly Maybe in a second time the buffer is useful to help loading all titles, and in the first step all titles are not fully loaded due to a time out too short??? Link to comment Share on other sites More sharing options...
darwindeeds 356 Posted January 5, 2014 Share Posted January 5, 2014 It could be timeout that is causing the issue. I'm working on an update that does caching of your media list, I think that should help you. Link to comment Share on other sites More sharing options...
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