Micro stutters and judder on Shield TV / Fire Stick

[kaledi 37]

Before I submit logs etc, I wanted to check whether there is a recent issue that is known with emaby play back on Shield TV and Fire Sticks.

Playback on Shield TV of all files has been perfect since I've used emby over the last 4 or 5 years.  On the Fire TV stick, some HEVC files exhibit micros stutters, randomly and usually if a HDR10+ or DV 4K.  Recently, this seems to have become worse and also on Shield TV, though on the latter it is less micro stutters and more a periodic judder, or frame skip, like the video is being played back at the wrong frame rate, but it is being played at the correct frame rate.  

This is using the Android version of the app on both devices, which now seems to be recomended.

These files play perfectly on tablets, and via other playback apps.

 

[ebr 15670]

Hi.  Are you displaying subtitles when this occurs?

[kaledi 37]

Hi - no, I am not.  I should have added that no transcoding is occuring, these are all direct play files.

[Gilgamesh_48 1131]

2 hours ago, kaledi said:

Hi - no, I am not.  I should have added that no transcoding is occuring, these are all direct play files.

I recently have seen problems with playback of a very few shows/movies on both my Shield and Fire Stick. I was advised to use the standard (regular) app instead of the Android for TV app. It does have a better player and I can verify that videos that had little glitches and jerks were smooth with the newer app. 

However I have gone back to the Android for TV app on my Shield as i simply do not like the newer app. Also, when I see any issues, I can just simply press the down arrow and then scroll over to the "star" icon and select it and the select "Playback correction" from the dropdown and that clears up the problem 99% of the time.

If you are one that can tolerate the new app then use it as it does have a better player or you can use playback correction with the old app for the few videos that misbehave.

Good luck.  

[kaledi 37]

thanks - I'll check out a comparison between the two apps.

[Luke 40106]

Please let us know how things go. Thanks.

[reas11 2]

Had the same issue of Microstutter/Judder for months on the new android app using both Shield and Google TV Streamer. No stutter on the old Android TV App, so seems isolated to the new app only. Few people complaining of the same on Reddit also

Can confirm only an issue for 4K HDR/DV content. 1080p content has no stutter

[Luke 40106]

23 minutes ago, reas11 said:

Had the same issue of Microstutter/Judder for months on the new android app using both Shield and Google TV Streamer. No stutter on the old Android TV App, so seems isolated to the new app only. Few people complaining of the same on Reddit also

Can confirm only an issue for 4K HDR/DV content. 1080p content has no stutter

Hi, we'll do some comparisons and try to reproduce. Thanks.