Emby LG TV, 4K with subtitles

[RRo100 6]

Hello, I bought a new LG OLED65G48LW and have the same problem as with my older model. I'm using Emby for LG TVs 1.0.46. For example, if I activate the "German Forced" subtitle for the movie "Rogue One: A Star Wars Story" in 4K, Emby simply freezes. It seems that the LG's performance isn't sufficient, which I can't imagine.

My old Fire TV 4 Max responds much faster and doesn't have any problems with the subtitles either.

Perhaps the code for the LG app needs to be optimized.

[GrimReaper 4122]

9 minutes ago, RRo100 said:

For example, if I activate the "German Forced" subtitle for the movie "Rogue One: A Star Wars Story" in 4K, Emby simply freezes.

What kind of subs are those (PGSSUB, ASS...)? What kind of a machine/platform your server runs on? Wild guess would be subs format triggers transcoding and your server can't keep up, but without logs it's guesswork only. 

how to report a media playback issue

 

[Luke 40018]

45 minutes ago, RRo100 said:

Hello, I bought a new LG OLED65G48LW and have the same problem as with my older model. I'm using Emby for LG TVs 1.0.46. For example, if I activate the "German Forced" subtitle for the movie "Rogue One: A Star Wars Story" in 4K, Emby simply freezes. It seems that the LG's performance isn't sufficient, which I can't imagine.

My old Fire TV 4 Max responds much faster and doesn't have any problems with the subtitles either.

Perhaps the code for the LG app needs to be optimized.

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[RRo100 6]

Hello, I've attached the requested log files. I've been looking into the issue a bit more, and it's not just affecting 4K movies. I've had no problems with the Fire TV Stick (both the old and new clients). So I've ruled out a performance issue with my NAS.
PS: The Plex client also has no issues on the LG TV, so the LG's performance should be sufficient.
I hope this helps me find the error; I really enjoy using Emby.

embyserver.txt ffmpeg-transcode-1a043975-a115-4635-863c-96c0192ba77f_1.txt ffmpeg-transcode-1aed0a17-4974-4bab-bf4a-66d97b91296f_1.txt ffmpeg-transcode-6c5ae925-dd32-4686-b4f2-c1397b8ad41c_1.txt ffmpeg-transcode-505e792f-d5f2-49ab-8122-13565b728e50_1.txt ffmpeg-transcode-463861fb-351d-4b43-8f53-7c54431b75f9_1.txt ffmpeg-transcode-e3fd0ff5-decd-41ea-b7f3-6b9100fbfeee_1.txt ffmpeg-transcode-f3b3785c-857c-4621-a1a5-6d2bc5c437f4_1.txt

[SamES 1003]

Can you check that this folder exists and is writeable by the emby process?

/share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/transcoding-temp/

[RRo100 6]

Hello,
Yes, the directory exists and the permissions seem to be OK.

[SamES 1003]

Looks like transcoding is too slow, if the transcoding speed less than 1x speed then it's slower than the normal playback speed and will fail.

I don't think it will help, but you can try turning of Hardware Acceleration, just in case it is causing a problem.

Can you please check this setting as well?  If it is off, please try turning it on (and select save at the bottom of the page)

[RRo100 6]

Where do I set this setting? I can't find it.

What's too slow, the LG TV?

[Luke 40018]

4 hours ago, RRo100 said:

Where do I set this setting? I can't find it.

What's too slow, the LG TV?

That's in the server transcoding settings.

[RRo100 6]

The "extraction on the fly" setting was already enabled.
What I don't understand is that everything works fine on all other devices.
It also works on the LG TV with PLEX, so it must have something to do with the Emby-LG app.
I had the same problem with my previous LG TV, and I suspected that the connection wasn't strong enough, but the new TV behaves the same way.