Facing an error when i try to watch a video

[MrJohnW1ck 2]

Hi Team,

 

I m running Emby server on a linux,

 

and im  trying to watch movies on pc  as i have used  rclone to dock/mount my gdrive and i have imported the movies to emby.

 

when i try to watch a movie or series in windows app ( I have emby Premiere) it says no compatible streams.

the same happens even if i try using Emby app on phone and webpage.

 

Please let me know what needs to be done.embyserver (2).txt

 

i'm running the g drive with full access to the linux.

 

 

[GrimReaper 4475]

52 minutes ago, MrJohnW1ck said:

Please let me know what needs to be done.

This is your issue:

Quote

2025-04-15 12:38:50.713 Info App: User policy for John. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False 2025-04-15 12:38:50.713 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 74854649, max bitrate: 40000001 2025-04-15 12:38:50.713 Info App: Bitrate exceeds DirectStream limit: media bitrate: 74854649, max bitrate: 40000001 2025-04-15 12:38:50.714 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 74854649, max bitrate: 40000001

Item cannot DirectPlay as you have bandwidth restriction in place (either server side or client quality setting) nor can it be transcoded (to a lower bitrate) because you have user transcoding disabled - hence playback error. 

You need to either increase server-side bandwith limit/in-app quality or enable transcoding for that user. 

[MrJohnW1ck 2]

so if i increase the playback quality for the user will this issue be fixed

Currently using 4k 40mbps one where i was getting the error so kindly advise if i need to turn on transcoding or inncrease quality

as the serverside we are using 4gbps one

Edited April 15 by MrJohnW1ck

[GrimReaper 4475]

11 minutes ago, MrJohnW1ck said:

if i need to turn on transcoding or inncrease quality

That is entirely up to you and what your setup and/or network can handle.

You're trying to play 75 Mbps item:

Quote

media bitrate: 74854649, max bitrate: 40000001

If you can play it directly - sure, increase client quality (though do note that such high-bitrate items might not give satisfactory performance over remote connection as there are more factors in play than just bandwidth, primarily latency and jitter - though nothing is preventing you to play around a bit and find the settings that suit you best, you can always revert whatever changes you've made). 

[MrJohnW1ck 2]

i  was able to make videos play i turned on transcoding both video and audio

However i have a below doubt.

> The in app limit we are placing say my video is at 1080p 60mbps i set the limit as 1080 40mbps,will i be getting the error as no stream avail or will i  be able to play the video.

> also how much of cpu will it be taking of myserver if i run with transcoding cuz i  figured it must be that transcoding was off due to which videos were not played.

as i have a 24gb ram and 4 core cpu

[GrimReaper 4475]

14 minutes ago, MrJohnW1ck said:

> The in app limit we are placing say my video is at 1080p 60mbps i set the limit as 1080 40mbps,will i be getting the error as no stream avail or will i  be able to play the video

If you have user transcoding turned on, you'd be able to play it. Else it'd error out, same as your original issue. 

14 minutes ago, MrJohnW1ck said:

> also how much of cpu will it be taking of myserver if i run with transcoding

There is no exact answer to that as too many variables are involved, only testing on your particular setup can provide some empirical evidence. HWA (Premiere subscription required) would help there a lot. 

Playback Methods

Transcoding

Hardware Acceleration Overview

Edited April 15 by GrimReaper

[MrJohnW1ck 2]

after checking it was the apps quality setting which was giving me the error now i changed the quality to auto  for both home and remote now its working