Heckler 147 Posted November 24, 2014 Share Posted November 24, 2014 Installed the app tonight on my new Samsung TV UE40H5200 Works flawlessly so far, thrown about 6 movies at it, a variety of MP4 and MKV files, however when you try to select subtitles (press tools, enter, navigate to sub, enter)... Screen goes black with loading in the top right corner for about 15-20 seconds or so. Then crashes back to previous movie page with a connection error... there's some sort of hash code by the look of it... only remains on screen for a few seconds, so I can't write it down, and it kinda blends with the movie details underneath obscuring the bottom half of it. Is this a know bug/problem? Is there a fix for it? Have to say, I love the app, I could easily see it becoming the default way to access my media and allow me to move the mediaserver to another location and make the room even quieter. Link to comment Share on other sites More sharing options...
muppets4 23 Posted November 24, 2014 Share Posted November 24, 2014 Have you manager to solve this? When I select a subtitle, most of time it starts playing, but the screen is very garbled and sometimes it crashes. When not playing subtitles it is perfect. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Heckler 147 Posted November 25, 2014 Author Share Posted November 25, 2014 New TV, so only found out about the app and installed it in the last 48hrs. Testing it out and I found the issue. If it's any help, sub files were a mix of external srt files or embedded in the mkv container. Link to comment Share on other sites More sharing options...
chessdragon136 677 Posted November 25, 2014 Share Posted November 25, 2014 Believe it or not that is exactly how it is supposed to work in terms of error handling I'd suggest taking a picture of the screen when it pops up and I can see if that helps diagnose - I'll also need the web interface codec information for the file you are playing - if the file has multiple subtitles can you try selecting another one and see if that fails too? Link to comment Share on other sites More sharing options...
Heckler 147 Posted November 25, 2014 Author Share Posted November 25, 2014 OK... that just prompts me to ask... What is the web interface codec info and where do I find it? Of the files I tested, only one had multiple subs, both English... One was full subs and the other just the foreign language parts. Link to comment Share on other sites More sharing options...
CBers 6742 Posted November 25, 2014 Share Posted November 25, 2014 (edited) What is the web interface codec info and where do I find it? Just open the movie page in the web client /dashboard and select the MediaInfo details. For example, Media Info Video CodecH264 ProfileHigh Level51 Resolution1920x800 Aspect ratio2.40:1 AnamorphicNo InterlacedNo Framerate23.97599 Bitrate9053 kbps Bit depth8 bit Pixel formatyuv420p Audio CodecAC3 Layout5.1 Bitrate625 kbps Sample rate48000 khz DefaultYes Subtitle Languageeng CodecSRT DefaultNo ForcedNo ExternalYes Containermkv Formatting is not easy on a phone . Edited November 25, 2014 by CBers 1 Link to comment Share on other sites More sharing options...
Heckler 147 Posted November 26, 2014 Author Share Posted November 26, 2014 (edited) OK, here's a few of the films I tried. First 2 are MKV and the other MP4 Avatar Video CodecH264 ProfileHighLevel41Resolution1920x1080Aspect ratio16:9InterlacedNoFramerate23.97602Bitrate9447 kbps Audio LanguageengCodecDCAProfileDTSLayout5.1Bitrate1500 kbpsSample rate48000 khzDefaultYes Subtitle LanguageengCodecSUBRIPDefaultNoForcedYesExternalNo Subtitle LanguageengCodecSUBRIPDefaultNoForcedNoExternalNo Containermkv X-Men: Days of Future Past Video CodecH264ProfileHighLevel41Resolution1920x800Aspect ratio2.40:1AnamorphicNoInterlacedNoFramerate23.97602Bitrate13180 kbpsBit depth8 bitPixel formatyuv420p Subtitle LanguageengCodecSUBRIPDefaultYesForcedYesExternalNo Subtitle LanguageengCodecSUBRIPDefaultNoForcedNoExternalNo Audio LanguageengCodecDCAProfileDTS-HD MALayout5.1Bitrate1500 kbpsSample rate48000 khzDefaultYes Containermkv Lucy Video CodecH264ProfileHighLevel41Resolution1920x808Aspect ratio2.40:1AnamorphicNoInterlacedNoFramerate23.97602Bitrate1840 kbpsBit depth8 bitPixel formatyuv420pRef frames4CABACYes Audio LanguageengCodecAACLayoutstereoBitrate91 kbpsSample rate48000 khzDefaultYes Subtitle CodecSRTDefaultNoForcedNoExternalYes Containermp4 Also, if it's of anyhelp... For playing on the PC's I'm using the shark codec pack + 64bit v4.4.6 with directvobsub. When I have the time I was hoping to move over to just the ffmpg codecs as they're supposed to allow the media remote software control subs... But not had the time to start playing about with codecs. Hope that helps. Edited November 26, 2014 by Heckler Link to comment Share on other sites More sharing options...
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