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Posted (edited)

Not sure if something changed recently, so I'm posting this to see if others are having the same problem.

My primary devices are Firestick and ShieldTV and Chrome browser

AppleTV OS 18.2

Emby for AppleTV 1.9.2 (1)

Video file used to test, Silo S01E01 WEB-DL with subrip subtitles (also used The Day of the Jackal, especially important, as there are foreign language parts that need forced english subtitles)

Initiating play, playback quality set to Auto, file direct plays instantly, subtitles appear, skipping forward and backward is instant.

During playback, if I force playback quality setting low enough that it needs to transcode, (1080p - 5Mbps), the video freezes, the video card disappears from the emby dashboard, after several seconds (10+), the video card appears in the emby dashboard, shows that it’s transcoding but no subtitles appear.

The same video file testing playback, subtitles appear on Emby for Android and Emby for AndroidTV on phones, Firestick and ShieldTV and Chrome browser, regardless of direct play or transcoding with QuickSync.

Attached logs, created a user for testing named “appletv”

Testing was happening just before 10:06PM ET.

embyserver.txt ffmpeg-transcode-cadc7b32-ed81-49aa-ba52-9d6a0c763251_1.txt

Edited by torell
adding/changing words
Posted

Hi, we'll take a look at it. Thanks for reporting.

  • 2 weeks later...
Posted (edited)

Server version 4.8.10.0
Still the same problem as described in original post with Emby for AppleTV 1.9.3 (3)

I'll attach logs later today

Edited by torell
words
  • 4 weeks later...
Posted

OK we're looking into it. Thanks.

  • 2 weeks later...
Posted

Still the same problem as described in original post with Emby for AppleTV 1.9.4 (3)

  • Thanks 1

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