Gilgamesh_48 1080 Posted December 26, 2024 Posted December 26, 2024 I am running beta server Version 4.9.0.34 and Roku firmware ver 14.1 with Emby Roku ver 4.1.31 Sometimes the playback of some shows will inexplicitly jump back a few seconds and the resume playing and play normally for the rest of the show. The problem only happens on my Rokus. I have never seen it on my Shield TV or my Fire TV or on my browser. (I do not use my browser much for playback so I cannot be sure about it) The problem is not repeatable in that if I rewind to before the skip point and play from there it plays normally. Also if i replay by exiting and playing again from the beginning the problem only rarely happens at the same point, but it does happen sometimes. I suspect that something in the beta server is making the video slightly unstable and the Roku cannot handle it. I have a release server as well and I will switch to using it for a while and report back after I use it for a while to be sure that the beta server is actually part of the problem or not. I am sorry I cannot provide more details but that is the nature of this beast.
ebr 15501 Posted December 26, 2024 Posted December 26, 2024 When it happens, please note exactly how it is playing. I suspect it must be either remuxing or transcoding and a segment is getting repeated.
Gilgamesh_48 1080 Posted December 27, 2024 Author Posted December 27, 2024 2 hours ago, ebr said: When it happens, please note exactly how it is playing. I suspect it must be either remuxing or transcoding and a segment is getting repeated. I will try to do that but, right now, I am testing with the release server and I have not seen the problem even once. If I do not see it in the next couple of days I will switch back to the beta server and test further with that. I suspect you may be right. I have all my videos in formats that direct play but remuxing of audio is possible. I also believe that all the "jump backs" happen on videos that are pretty new shows. All my older videos do not seem to have the problem. I also think that all the videos that glitch are in MKV packages and mp4 acts normally. I know that the codec inside the package is what really matters but i just thought that it might be one more clue. One more thing: Only on my Rokus a video will be playing and sometimes go silent for a few seconds. This is also about as rare as the problem I initially reported. If I rewind and replay the audio does not glitch in the same place just like the original problem i reported. I suspect the audio glitch is related to the original problem in some way but it also happens with the release server. I absolutely hate reporting or in any way dealing with intermittent problems like this. It is hard to report in a manner that `makes sense" and even harder to find a way to make it happen. I know it is frustrating for developers and it is also very frustrating for lowly users like I.
Gilgamesh_48 1080 Posted December 27, 2024 Author Posted December 27, 2024 @ebrI decided to go back to my beta server mainly to test for the issue and watch for how the video was playing. In only the second video played after switching back I had one of the glitches and I looked at my server and I can report that both the audio and video are direct playing. The behavior is exactly what I reported earlier and I rewound past the glitch and replayed and the video played just fine. Again exactly like I reported earlier. I guess it is unrelated to remuxing or transcoding or any such thing. I am no closer to a good explanation than i was before but at least I have mostly eliminated one thing from the possible culprit list. Have fun finding this!!!! 1
ebr 15501 Posted December 27, 2024 Posted December 27, 2024 11 hours ago, Gilgamesh_48 said: both the audio and video are direct playing But was it being repackaged? Both of those could be direct playing but we are still delivering via HLS (which is the only thing that makes any sense for what you are describing). IOW - was an ffmpeg log produced?
Gilgamesh_48 1080 Posted December 27, 2024 Author Posted December 27, 2024 4 hours ago, ebr said: But was it being repackaged? Both of those could be direct playing but we are still delivering via HLS (which is the only thing that makes any sense for what you are describing). IOW - was an ffmpeg log produced? I have a good technical background but i am also quite old and so do not not always understand some terminology from recent time and "repackaged" vs "remuxing" vs "transcoding" in this context is something i do not understand. I did not check for an ffmpeg log but I will the next time. I do get very frustrated at times because there is so much in this new technological age that i almost understand but I do not really comprehend. I will try to get you what you need to fix this issue but my competence level may be too low to correctly observe and report the problem, sorry.
ebr 15501 Posted December 27, 2024 Posted December 27, 2024 No worries. If you just note if an ffmpeg log is produced the next time it happens that will give us more info. Thanks.
Gilgamesh_48 1080 Posted December 28, 2024 Author Posted December 28, 2024 2 hours ago, ebr said: No worries. If you just note if an ffmpeg log is produced the next time it happens that will give us more info. Thanks. I am afraid it will not happen again as I have become so frustrated (my fault not yours) with trouble shooting this beta that I bit the bullet and removed Emby from that server and then installed the release. Again it is not the fault of the beta but my health has become a bit worse and I cannot deal with the level of stress that I experience with the beta. I now have two release servers and that is probably one more than I need but I think I will keep both just for safety.
Gilgamesh_48 1080 Posted December 29, 2024 Author Posted December 29, 2024 @ebrI just wanted to tell you that this problem is not limited to the beta. I just had it happen on the release and Ican report the both the video and the audio were direct playing and no ffmpeg log was created the audio is AAC stereo Direct Play and the video is Stream MP4 (3 mbps) Direct Play This is also a very old show "Star Trek DS9 Season 07 ep 20 from 1999. I did notice a video glitch just before the skip back. Attached is my latest server log. I hope this makes things a bit easier to find. embyserver.txt
davesurfer 18 Posted January 2 Posted January 2 I posted in the wrong section I think (General/Windows) about this exact same problem I'm having. I'm going to be watching some TV tonight on my Windows PC via the browser on Emby so I'll take note if it happens on a non-Roku platform. 1
davesurfer 18 Posted January 4 Posted January 4 So for me this is only a problem with using Emby on Roku. Playback on a laptop via browser works fine with no issues. Today I was playing Rogue One for my kids, twice it paused and had the spinning circle with "33%", then "44%" then after about 20 seconds it resumed, but then skipped some content. Then I was playing a TV episode of Obi-Wan Kenobi, and it started to do the same thing. Might this be related to a buffering issue?--where the speed is an issue? I've never had these problems before, and nothing has changed in my networking. I also saw this "recovering from playback error" message on the Emby dashboard: Stream MKV (14 mbps) HLS (14 mbps) Converting audio to compatible codec Recovering from playback error Video 1080p H264 Direct Play Audio English DTS-HD MA 7.1 (Default) Transcode (AAC 192 kbps)
davesurfer 18 Posted January 13 Posted January 13 On 08/01/2025 at 11:17, Luke said: OK we're looking into this. Thanks. Thanks Luke! I know you're busy, just checking in to see if any progress has been made with this?
Gilgamesh_48 1080 Posted January 14 Author Posted January 14 4 hours ago, davesurfer said: Thanks Luke! I know you're busy, just checking in to see if any progress has been made with this? Just as a further point of info. Either I "fixed" the problem by accident but i have not seen even one skip since I was allowed to temporarily install the Roku beta channel. I do not know if there have been changes to the app that fixed the problem or if I have changed, possibly accidentally, some setting on my server (release Ver 4.8.10.0) or on my Roku itself. I do know that even the several old series that previously misbehaved. I simply present this as a clue for Emby developers to possibly totally fix the problem. I cannot say it is truly fixed due to the intermittent and non-reproducible nature of the problem. But I have high hopes. "He had high hopes, he had high hopes He had high apple pie, in the sky hopes" That song quote could be somewhat in error as it is from an old song dredged up from a very old memory. But I think it is close.
Gilgamesh_48 1080 Posted January 14 Author Posted January 14 8 minutes ago, ebr said: Nothing changed in the app... Then I preformed some level of advanced magic because there has been absolutely no skipping or quick rewinds since I started using the beta. Since I have switched back to the release and the release now has the beta fixes I was testing in it we will see if it remains fixed. My magician skills are not at the conscious level so the fix for me, if it truly fixed, is not at a level that I know what I did or did not do. Maybe it was just a form of "laying on of hands?" But I did not know I operated from a level of Devine inspiration.
davesurfer 18 Posted January 14 Posted January 14 2 hours ago, Gilgamesh_48 said: Then I preformed some level of advanced magic because there has been absolutely no skipping or quick rewinds since I started using the beta. Since I have switched back to the release and the release now has the beta fixes I was testing in it we will see if it remains fixed. My magician skills are not at the conscious level so the fix for me, if it truly fixed, is not at a level that I know what I did or did not do. Maybe it was just a form of "laying on of hands?" But I did not know I operated from a level of Devine inspiration. Huh, I'd like to try the beta if that fixes it for now until they figure out what's going on. Of course just the regular public release is available on the Roku store, would you know how I'd get my hands on the beta release?
Luke 39008 Posted January 14 Posted January 14 27 minutes ago, davesurfer said: Huh, I'd like to try the beta if that fixes it for now until they figure out what's going on. Of course just the regular public release is available on the Roku store, would you know how I'd get my hands on the beta release?
davesurfer 18 Posted January 14 Posted January 14 2 minutes ago, Luke said: Count me in, I use it nearly every day for a few hours.
ebr 15501 Posted January 14 Posted January 14 3 hours ago, davesurfer said: Huh, I'd like to try the beta if that fixes it for now until they figure out what's going on. Of course just the regular public release is available on the Roku store, would you know how I'd get my hands on the beta release? Hi. There were no changes in the app related to this and the beta he was referring to was released last night so you already have that version. If you still would like to participate in the Roku beta and are willing to provide feedback regularly on features being tested, please let us know.
davesurfer 18 Posted January 15 Posted January 15 On 14/01/2025 at 14:18, ebr said: Hi. There were no changes in the app related to this and the beta he was referring to was released last night so you already have that version. If you still would like to participate in the Roku beta and are willing to provide feedback regularly on features being tested, please let us know. Ah ok I see. Well I did spend a few hours last night and it looks like it's not doing the skipping back anymore. I'll keep monitoring!
ebr 15501 Posted January 16 Posted January 16 15 hours ago, davesurfer said: it looks like it's not doing the skipping back anymore. Very interesting...
critchy 10 Posted January 28 Posted January 28 I had this problem too, but I haven't noticed it the last couple of days. It's not a huge problem so I haven't worried about it too much - haven't got the time! As I recall it started a few months ago. My server is version 4.8.10.0 It would be nice if it was fixed, but as I said it's not a huge problem for me. 1
davesurfer 18 Posted January 28 Posted January 28 (edited) On 16/01/2025 at 06:33, ebr said: Very interesting... So I spoke too soon I guess, but it's gotten a lot better. Maybe happens once in a movie, that's it. Still happens, but 75% less now. It's still kind of weird when it does happen and disruptive, it's like the black cat that we see twice in the Matrix, the Deju Vu. Edited January 28 by davesurfer 1
Uppie 0 Posted February 3 Posted February 3 I've had the same issue and it happens at least once a day. Playback just jumps back a few seconds and repeats what it just played. This has been going on for a year or so.
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