Playback Error issue

[hannahrosewaite 0]

Hi

There are a few movies I am trying to watch via Emby on my Samsung smart TV that do not play and come up with ‘No compatible streams are currently available. Please try again later or contact your system administrator for details.’

I am far from tech savvy, so very basic ‘dumbed down’ instructions would be much appreciated to help fix this issue

Thanks

Hannah

[GrimReaper 4112]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue.

[hannahrosewaite 0]

Please be more specific in what you want me to reply , my first message literally outlines my issues as quoted by your service.

Many thanks 

  

Edited September 7, 2024 by hannahrosewaite

[Luke 39988]

7 hours ago, hannahrosewaite said:

Please be more specific in what you want me to reply , my first message literally outlines my issues as quoted by your service.

Many thanks 

  

•  
• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.