Downloading TV shows seems to lock up the queue

[pbathuk 9]

I am currently traveling and wanted to take some pre-downloaded shows & movies with me, incase I did not have internet signal.

For Movies, I have 100% confidence that Emby will convert (if required) and transfer to the laptop, but for TV Shows it seems that after 3 / 4 episodes it locks up and won't move on until I open the TV Show download option (Setting -> Device downloads -> Manage, click the show, wait a second and then click Save) it won't remember it was downloading.. or gets stuck showing they are transfering, but it has not transfered. 

So far I have tried:

Download a full 154 episodes (Bluey), in one go - locks up as above

Deleted the above and then downloaded just 1 season - locks up as above

Download each episode individually - locks up as above.

I have left it, incase there are background processes going on and the laptop was on for 7 hours last night, no more were transfered and it was in the same state.

If I go into the Server Download tab (the one which shows all my downloads across all devices), that simply shows as transfering 0% - even though the episode has downloaded (I have notifications in my windows bar saying when it has been downloaded).

Emby theatre has been downloaded from the windows store  and is the latest version : (from device manager) 1.1.574.0

 

Just wondered if there were some device logs / other logs I could share

I've attached my server logs from the last couple of days - incase that points to an issue in my config / setup that would remove this issue.

Everything is downloaded now, so its fine.. but its annoying and not very user friendly to have to keep going back to it, especially TV Shows, which download quickly.

 

embyserver.txt embyserver-63859795200.txt

[sa2000 250]

Thanks for the logs. They show an error 500 being returned to the Emby for Windows app on requests relating to items syncing (downloading) - examples

2024-08-20 07:14:47.635 Info Server: http/1.1 Response 500 to host1. Time: 786ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x
2024-08-20 07:14:49.817 Info Server: http/1.1 Response 500 to host1. Time: 262ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x
2024-08-20 07:26:58.412 Info Server: http/1.1 Response 500 to host1. Time: 110ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x
2024-08-20 08:02:12.802 Info Server: http/1.1 Response 500 to host1. Time: 1135ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x
2024-08-20 08:06:44.912 Info Server: http/1.1 Response 500 to host1. Time: 357ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x
2024-08-20 09:36:00.940 Info Server: http/1.1 Response 500 to host1. Time: 216ms. GET http://emby_remote_ip/emby/Sync/Items/Ready?TargetId=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client=Emby for Windows&X-Emby-Device-Name=LAPTOP-4Q6A1IAI&X-Emby-Device-Id=n53GoQSSIJFt5tUUX61u922C8qzOiFS188CMFSVMGA&X-Emby-Client-Version=1.1.574.0&X-Emby-Token=x_secret1_x

It is not obvious why the error 500 is being returned

Some suggestions 

1. See if the version available from here gives a different outcome - Emby Theater version 3.0.20 - download from here https://emby.media/emby-theater.html

2. If problems persist, maybe enabling server debug logging would have extra clues in the server logs. Also zip of the Emby Theater logs - they would be in %AppData%\Emby-Theater\logs

 

[pbathuk 9]

For 1. I'll have a look after the trip, I've already lost all my downloads once (stupidly killed Emby and all it's services), seemed to reset the app... So will wait till I'm back home

For 2. I'll grab the theater logs now and report any new ones after 1. Has been done

[sa2000 250]

and enabling debug logging on the server settings for logs

 

[pbathuk 9]

Just on the laptop now, since its installed from windows store I am not sure the logs are saved in the same place. Checkec %AppData% as above and even did a search for Emby-Theater and nothing

[sa2000 250]

You are right  - the Emby Theater logs path I gave you is not for the Microsoft Store version but is for the version I suggested trying 3.0.20

For the Microsoft Store version 1.1.574.0 - the app data files are within this path %AppData%\Packages\EmbyMedia.EmbyTheater_xxxxx but there does not appear to be any text log files - the only log files in there relate to the app database and have binary data 

So best to wait until you try Emby Theater 3.0.20 

Edited August 21, 2024 by sa2000

[pbathuk 9]

Thanks for clarifying. Thought I was going mad.

Will test when I get home and report back (be a few weeks)

[Luke 38803]

That would be great, thanks.

[pbathuk 9]

Hey, sorry for the delay in getting back to you. 
I have uninstalled the windows store version and installed the 3.0.20 version from emby website. - btw I can safely say it looks alot nicer.. not sure why it is not like this on the windows store (I would assume it would be kept up to date...)

 

Anyways.. I am setting up a few downloads of TV shows at present and will report back shortly

[pbathuk 9]

ok, first update - I don't have a "download" option, I have a "download to..." option. 

So when I have selcted to download to my laptop, it has converted but there is no way to check the download progress.. but from looking at my network and also on the server download settings, it simply says "ready to transfer".

 

perhaps I have missed something,  or an option to enable downloads on emby theatre? 

 

... 2 minute later update:

I found a download, I have to go to the indivual episode / movie - and then clicking download enables me to download the actual mkv.. which is not what I want, I want 4mbps for kids stuff, and 15 mbps for movies etc.. so that they are converted and gaurentees to run (my laptop is not my server )

Thanks

[pbathuk 9]

Some generic feedback on the emby theatre app - as I have PIN enabled, having to use the mouse to click on the numbers, is a little strange, when I am on a laptop and wanted to simply login I wanted to use the keyboard, but can't and so its a little strange to have to flick the the mouse.

[Luke 38803]

On 9/7/2024 at 7:39 PM, pbathuk said:

ok, first update - I don't have a "download" option, I have a "download to..." option. 

So when I have selcted to download to my laptop, it has converted but there is no way to check the download progress.. but from looking at my network and also on the server download settings, it simply says "ready to transfer".

 

perhaps I have missed something,  or an option to enable downloads on emby theatre? 

 

... 2 minute later update:

I found a download, I have to go to the indivual episode / movie - and then clicking download enables me to download the actual mkv.. which is not what I want, I want 4mbps for kids stuff, and 15 mbps for movies etc.. so that they are converted and gaurentees to run (my laptop is not my server )

Thanks

Hi, there will be an update soon that will unify the features of the two windows apps into one, so stay tuned for that.

[Luke 38803]

On 9/8/2024 at 7:21 AM, pbathuk said:

Some generic feedback on the emby theatre app - as I have PIN enabled, having to use the mouse to click on the numbers, is a little strange, when I am on a laptop and wanted to simply login I wanted to use the keyboard, but can't and so its a little strange to have to flick the the mouse.

Hi, thanks for reporting. We'll take a look.

[pbathuk 9]

Hey, I'm part of the new beta for windows app & have just tried the download function. the same thing still happens i'm afraid.

How would you like me to share the logs / info about it? FYI I am on the windows store beta version. 

Thanks

[Luke 38803]

21 hours ago, pbathuk said:

Hey, I'm part of the new beta for windows app & have just tried the download function. the same thing still happens i'm afraid.

How would you like me to share the logs / info about it? FYI I am on the windows store beta version. 

Thanks

@softworkz

[pbathuk 9]

@softworkzi am not sure if the last one was a notification or not. 

Fyi I am happy to move this to a different thread, as we are now talking about the beta.

 

Thanks