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We're unable to connect to the selected server right now.


Daunt

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Daunt

Hi, I am struggling to use remote access via my android once I go off from my WIFI connection. Everything works fine on wifi but as soon as I switch to mobile data and try to connect with my server (hosted on desktop) - it says unable to reach. Please ensure it is running

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Hi, is this your first time trying to connect remotely from any device? Do you know your remote ip address?

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Daunt

I have tried steps in https://emby.media/support/articles/Remote-Setup.html - If the IP address matches the next step is to enter the PORT (8096 or 8920) to test on canyouseeme.org. If it succeeds your Emby Server should be working remotely. If this test fails you should re-check the setup mentioned above. If you have any issues please visit our forums for assistance. It fails every time in https://canyouseeme.org/ (Error: I could not see your service on port (8096))

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On 7/1/2024 at 3:00 AM, Daunt said:

Yes. Still not working

@Daunt

Can you show us how exactly you setup port forwarding in your router? Thanks !

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Happy2Play

Has Remote access ever worked?

Did you do the tracert test in the linked KB to see if your ISP is CGNAT?

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Daunt
Posted (edited)

 

On 7/3/2024 at 5:16 AM, Luke said:

@Daunt

Can you show us how exactly you setup port forwarding in your router? Thanks !

Upnp is enabled. image.png.cce6eee4499a0d83179f87bb7e7ca8eb.png

 

Then Port mapping also done. 

image.png.d1644e07be3fa37c1223b297358d263f.png

 

I have tried all possible ways but still unable to connect. 

On 7/3/2024 at 5:32 AM, Happy2Play said:

Has Remote access ever worked?

Did you do the tracert test in the linked KB to see if your ISP is CGNAT?

This is the 1st time I am trying this.

tracert test done. No line start with 10., 192. or 172 as mentioned in Remote Setup guide.

 

Please let me know if those pictures content can posses a threat to my system as it contains IP links. I will delete those. 

Edited by Daunt
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When you configured your addresses in port mappings, are you sure those values are correct? Where did you get them from?

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Happy2Play

Don't know if conflicts can happen with UPNP and manual forwarding but should be one or the other.  But would question the manual port forwarding setting but every router does something different as external source IP is usually empty.  Not sure on the external port number not being populated either but would have to look this router model online.

If you remove manually configured port forwarding does UPNP work and the port shows open?

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