Identify Admin feature not always working

[jkatlanta 3]

I have a number of programs that exist on IMDB.com but when I use the Identify feature the metadata does not sync.  I verify the URL title # ttxxxxxxx and the information is not retrieved.  

[pwhodges 1714]

IMDB is not used to provide metadata (they charge too much); but the IMDB id can be used as a key for lookups on other metadata providers.

Which metadata provider is first in the list for the library concerned, and does it have metadata for the programs at issue?

Paul

[jkatlanta 3]

I took a screen shot of this library's settings. 

 

Thanks for any help.

 

 

Edited January 9 by jkatlanta

[Luke 38502]

Hi please attach screenshots as images rather than pdf. Also please provide a specific example by following 

How to Report a Problem

Thanks !

[Luke 38502]

@jkatlantaI assume this is a TV series since this is a TV library, right? Can you try using the Identify feature with the tvdb id?

Please let us know if this resolves your issue. Thanks !

[jkatlanta 3]

The TV Show exists in the TVDB when I use the ID # to identify Emby responded with:  "No items matching your search criteria were found."

[Luke 38502]

4 minutes ago, jkatlanta said:

The TV Show exists in the TVDB when I use the ID # to identify Emby responded with:  "No items matching your search criteria were found."

What did you enter into the Identify dialog? Where did you enter it?

[jkatlanta 3]

I took the 4 digit number shown on thetvdb.com and typed the 4 digits into the empty slot in the Identify dialog box for TheTVDB.  Am I supposed to type something more?

[Luke 38502]

Please provide a specific example and attach the emby server log:

How to Report a Problem

Thanks.