Media loading errors when using DVDSUB subtitles

[ciearen 0]

Hi there, first time poster and relatively new media server-hoster trying out Emby for a few weeks. Love the UX and just recently upgraded to Premiere. Currently running Emby and Jellyfin simultaneously in docker containers while I transition.

 

Having an issue with playing media when using DVDSUB/PGS (image-based?) subtitles. I am able to play videos with SRT subtitles or no subtitles just fine, but whenever I load a media file with DVDSUB/PGS subtitles it seems to hang and my logs get filled with errors. I think that my issue may be related to the one described in this thread .

 

For further context I have tested with both the web and chromecast clients and the error persists in each. Additionally, when I play the media with the DVDSUBs in Jellyfin it loads just fine.

 

 

ffmpeg-transcode.txt

[Abobader 3336]

Hello ciearen,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 40022]

Hi, can you please attach the main emby server log as well? Thanks.

[ciearen 0]

Sure thing! I can post the most recent log but this is the one from my test from yesterday. I'm also happy to replicate the issue on the Web or Chromecast client if that will help provide additional data in the logs.

embyserver.txt

[Luke 40022]

As a test, if you turn off hardware transcoding in server transcoding settings, does that have an impact?

[ciearen 0]

1 hour ago, Luke said:

As a test, if you turn off hardware transcoding in server transcoding settings, does that have an impact?

It does! Definitely allows me to play the video file now, but not super ideal since it is only using software transcoding and seems to be a bit slower than using QuickSync. Might there be a  way for me to continue using hardware transcoding while still having DVDSUB/PGS subtitles?

 

I will include the new ffmpeg log for the successful playing if that helps.

ffmpeg-transcode-2.txt

[Luke 40022]

You could always try the 4.8 beta server and see how that compares.