Opensubtitle manual upload not working

[Ghostv2 0]

Hey everyone 

I configured the opensub plugin with a vip account, now I nor my users can search for subtitles.. this message always pops up “ No results found. Have your configured… “

I tried a lot of movies and nothing works it won’t give me at least a list of subs .

I’m sure that the sub is there I tried popular movies and have the correct metadata for the movie but nothing is appearing.

I tried uninstalling and re-installing the plugin and didn’t work unfortunately 

any way I can fix that ? Opensub is essential for me 

[Abobader 3243]

Hello Ghostv2,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 1743]

I suspect this may be something to do with the change from .org to .com - but I'm sure someone will be along to confirm the details.

Paul

[Luke 38817]

Hi, what opensubtitles site did you register on?

[Ghostv2 0]

Sorry but I meant other than what it is , i mean like this within the app 

[Ghostv2 0]

49 minutes ago, Luke said:

Hi, what opensubtitles site did you register on?

Registered on .Com 

[Luke 38817]

1 hour ago, Ghostv2 said:

Registered on .Com 

The current support is based on .org which is a different system. We'll be switching to .com in the near future but we're not there yet.

[Ghostv2 0]

@Lukeused now an account on .org , still won’t work either manual or automated downloads .. I’ll attach the log if it helps 

embyserver1.txt

[Ghostv2 0]

Also on acc page on plugin setup I noticed the password is has more letters after i save my settings idk if it’s an issue that caused it or its change number of letters for security only

[Luke 38817]

27 minutes ago, Ghostv2 said:

Also on acc page on plugin setup I noticed the password is has more letters after i save my settings idk if it’s an issue that caused it or its change number of letters for security only

That's nothing to worry about.

[Luke 38817]

32 minutes ago, Ghostv2 said:

@Lukeused now an account on .org , still won’t work either manual or automated downloads .. I’ll attach the log if it helps 

embyserver1.txt 199.86 kB · 0 downloads

Why exactly do you think it's not working?

[Ghostv2 0]

1 minute ago, Luke said:

Why exactly do you think it's not working?

The manual search for subtitles on every movie or show doesn’t show any subtitles even tho the metadata and imdb id is correct and tried it on popular movies on different languages , but also didn’t work it’s frustrating

this message always pops up “no results found , have you configured…”

[Ghostv2 0]

2 hours ago, Luke said:

Why exactly do you think it's not working?

I tried now one movie using Infuse using emby server and it shows a list of subs , but in emby app with the same exact file , won’t work.. there’s clearly an issue 

[Q-Droid 830]

What are your subtitle settings in the libraries? They can affect search results if too strict.