Shield: Movies don't play when subttitles are deactivated

[m4tt0 0]

Dear All,

I've been struggling with a strange problem for some time now:

When I stream files from my movie library, they only play when subtitles are activated. As soon as I deactivate the subtitles, the movies stop streaming. I'm stuck with the turning wheel. The issue is reproducible. It doesn't matter whether I switch the subtitles on or off before streaming of movie, or in between. It's super annying as I don't like subtitles at all.

I'm attaching the emby server logs, including the ffmpeg logs documenting me successfully streaming the same movie with subtitle, and getting stuck without it. 

The Emby server (4.7.13.0) runs on a debian-based OMV server in a docker environment. I use the current Emby app (2.0.83g) from the Playstore on my Nvidia Shield TV Pro 2019. No sideloading, nothing fancy.

Any advice appreciated.

embyserver (5).txt ffmpeg-remux-5a81ff41-74a7-4f21-8acf-d485e745a567_1.txt ffmpeg-transcode-88409a99-85f0-4b05-a84e-114ea323b4f8_1.txt ffmpeg-transcode-60852434-03c6-4b71-8abc-d0cc389d78d6_1.txt

[GrimReaper 4122]

53 minutes ago, m4tt0 said:

When I stream files from my movie library, they only play when subtitles are activated. As soon as I deactivate the subtitles, the movies stop streaming. 

That's odd, moreso as your log for playback without subs (remux only) throws no error; for test purposes, if you try to play that item with AC3 german audio stream, not mp2 (and no subs), how does that compare? 

[m4tt0 0]

Thanks for looking into this! Just tried it. Unfortunately, it didn't work either. Log attached...  

ffmpeg-remux-a9cf5ed2-5145-4eb6-8b23-5db9c148fdfc_1.txt

[GrimReaper 4122]

3 minutes ago, m4tt0 said:

Just tried it.

Nope, you didn't, you selected mp2 audio stream again:

Quote

20:25:36.171 Stream mapping:
20:25:36.171   Stream #0:0 -> #0:0 (copy)
20:25:36.171   Stream #0:1 -> #0:1 (mp2 (native) -> aac (native))

You need to select 3rd audio stream prior playback, AC3 one:

Quote

20:25:36.170   Stream #0:1(ger): Audio: mp2, 48000 Hz, stereo, fltp, 256 kb/s, Start-Time 0.017s (default)
20:25:36.170   Stream #0:2(mis): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.009s (default)
20:25:36.170   Stream #0:3(ger): Audio: ac3, 48000 Hz, stereo, fltp, 448 kb/s, Start-Time 0.014s (default)
20:25:36.170   Stream #0:4(mul): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.021s (default)

 

Edited June 24, 2023 by GrimReaper

[m4tt0 0]

Hmh, I've tried it again, selecting all different available audio channels. No luck. Logs attached again. Only activating subtitles (DVBSUB) makes it work.  

ffmpeg-remux-0e32998c-9605-4507-966c-53a9556bcbba_1.txt ffmpeg-remux-5e0f2b59-c084-40d7-ae8a-fbe1990f7118_1.txt ffmpeg-remux-3f85a37d-3025-46bf-9920-0953eb015d63_1.txt

[GrimReaper 4122]

Hm, that AC3 stream should've direct played on your Shield (i.e. there's would be no ffmpeg log created); anyway, all your provided logs show mp2 (ger) audio (stream #0:1) as selected, although you're saying you were selecting different audio streams (though  "mis" and "mul" are unknown country codes for me):

Quote

21:18:35.477   Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], Level 40, 50 fps, 50 tbr, 1k tbn, Start-Time 0.100s (default)
21:18:35.477   Stream #0:1(ger): Audio: mp2, 48000 Hz, stereo, fltp, 256 kb/s, Start-Time 0.017s (default)
21:18:35.477   Stream #0:2(mis): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.009s (default)
21:18:35.477   Stream #0:3(ger): Audio: ac3, 48000 Hz, stereo, fltp, 448 kb/s, Start-Time 0.014s (default)
21:18:35.477   Stream #0:4(mul): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.021s (default)
21:18:35.477   Stream #0:5(ger): Subtitle: dvb_subtitle, Start-Time 0.009s (default)
21:18:35.478 Stream mapping:
21:18:35.478   Stream #0:0 -> #0:0 (copy)
21:18:35.478   Stream #0:1 -> #0:1 (mp2 (native) -> aac (native))
21:18:35.478 Press [q] to stop, [?] for help
21:18:35.479 Output #0, segment, to '/config/transcoding-temp/DF3110/DF3110_%d.ts':
21:18:35.479   Metadata:
21:18:35.479     encoder         : Lavf59.17.100
21:18:35.479   Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], q=2-31, Level 40, 50 fps, 50 tbr, 90k tbn (default)
21:18:35.479   Stream #0:1(ger): Audio: aac (LC), 48000 Hz, stereo, fltp, 192 kb/s (default)

Quote

21:18:15.444   Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], Level 40, 50 fps, 50 tbr, 1k tbn, Start-Time 0.100s (default)
21:18:15.444   Stream #0:1(ger): Audio: mp2, 48000 Hz, stereo, fltp, 256 kb/s, Start-Time 0.017s (default)
21:18:15.444   Stream #0:2(mis): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.009s (default)
21:18:15.444   Stream #0:3(ger): Audio: ac3, 48000 Hz, stereo, fltp, 448 kb/s, Start-Time 0.014s (default)
21:18:15.444   Stream #0:4(mul): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.021s (default)
21:18:15.444   Stream #0:5(ger): Subtitle: dvb_subtitle, Start-Time 0.009s (default)
21:18:15.444 Stream mapping:
21:18:15.444   Stream #0:0 -> #0:0 (copy)
21:18:15.444   Stream #0:1 -> #0:1 (mp2 (native) -> aac (native))
21:18:15.444 Press [q] to stop, [?] for help
21:18:15.446 Output #0, segment, to '/config/transcoding-temp/0A1B9B/0A1B9B_%d.ts':
21:18:15.446   Metadata:
21:18:15.446     encoder         : Lavf59.17.100
21:18:15.446   Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], q=2-31, Level 40, 50 fps, 50 tbr, 90k tbn (default)
21:18:15.446   Stream #0:1(ger): Audio: aac (LC), 48000 Hz, stereo, fltp, 192 kb/s (default)

Quote

21:17:46.763   Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], Level 40, 50 fps, 50 tbr, 1k tbn, Start-Time 0.100s (default)
21:17:46.763   Stream #0:1(ger): Audio: mp2, 48000 Hz, stereo, fltp, 256 kb/s, Start-Time 0.017s (default)
21:17:46.763   Stream #0:2(mis): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.009s (default)
21:17:46.763   Stream #0:3(ger): Audio: ac3, 48000 Hz, stereo, fltp, 448 kb/s, Start-Time 0.014s (default)
21:17:46.763   Stream #0:4(mul): Audio: mp2, 48000 Hz, stereo, fltp, 192 kb/s, Start-Time 0.021s (default)
21:17:46.763   Stream #0:5(ger): Subtitle: dvb_subtitle, Start-Time 0.009s (default)
21:17:46.764 Stream mapping:
21:17:46.764   Stream #0:0 -> #0:0 (copy)
21:17:46.764   Stream #0:1 -> #0:1 (mp2 (native) -> aac (native))
21:17:46.764 Press [q] to stop, [?] for help
21:17:46.766 Output #0, segment, to '/config/transcoding-temp/86AA5E/86AA5E_%d.ts':
21:17:46.766   Metadata:
21:17:46.766     encoder         : Lavf59.17.100
21:17:46.766   Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x720 [SAR 1:1 DAR 16:9], q=2-31, Level 40, 50 fps, 50 tbr, 90k tbn (default)
21:17:46.766   Stream #0:1(ger): Audio: aac (LC), 48000 Hz, stereo, fltp, 192 kb/s (default)

 

As a first step, can you sideload latest AndroidTV beta app (2.0.87) and see how does that compare:

 

Also, you can download and sideload standard Android app and check behavior:

https://emby.media/emby-for-android.html

 

[Luke 40024]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.