WHATTV 0 Posted January 26, 2023 Share Posted January 26, 2023 Forgot how to add people to my account please assist Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted January 26, 2023 Share Posted January 26, 2023 Hi there, what do you mean by "add people to your account"? Link to comment Share on other sites More sharing options...
Junglejim 350 Posted January 26, 2023 Share Posted January 26, 2023 Yea do you mean "Users"? If so that will be under Server -> Users (with admin access). Then click the "+ New User" button at the top and fill in the details. Link to comment Share on other sites More sharing options...
Cheesegeezer 3086 Posted January 26, 2023 Share Posted January 26, 2023 Probably should move this to a support section as not an FR but a question for support. 1 Link to comment Share on other sites More sharing options...
Luke 37053 Posted January 27, 2023 Share Posted January 27, 2023 Hi, please take a look at our guide on users and let us know if this helps: https://support.emby.media/support/solutions/articles/44001160237-users Thanks. Link to comment Share on other sites More sharing options...
WHATTV 0 Posted January 28, 2023 Author Share Posted January 28, 2023 Question I have emby downloaded to my computer and I bought the lifetime subscription. I just installed my server. I downloaded EMBY on to my server and for some reason it is not bringing up my NB premiere subscription. I copied and pasted the key from my computer and pasted it into my server and still nothing please advise. Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted January 28, 2023 Share Posted January 28, 2023 Does your server have internet access? Link to comment Share on other sites More sharing options...
WHATTV 0 Posted January 28, 2023 Author Share Posted January 28, 2023 Yes I'm watching it now on the TV. I just don't understand how I can use the same password the same everything and emby is not catching subscription my lifetime subscription Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted January 28, 2023 Share Posted January 28, 2023 6 minutes ago, WHATTV said: Yes I'm watching it now on the TV. Not sure how does that relate to server having internet access? Are you remotely accessing it? Anyway, you can post server log. Link to comment Share on other sites More sharing options...
WHATTV 0 Posted January 28, 2023 Author Share Posted January 28, 2023 Yes I am logged into the internet is it possible that I can speak to somebody on the phone it's harder to explain through text then speaking in person Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted January 28, 2023 Share Posted January 28, 2023 Just now, WHATTV said: is it possible that I can speak to somebody on the phone Nope. Closest to that would be @cayars having a remote support session, but that is completely up to you and him. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 28, 2023 Share Posted January 28, 2023 2 hours ago, WHATTV said: and for some reason it is not bringing up my NB premiere subscription Hi. Exactly what is happening here? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted January 29, 2023 Share Posted January 29, 2023 @WHATTV Have you added the Emby Premiere key to the Emby Server? It's the 4th menu option "Emby Premiere" under the Server items on the lefthand menu. Carlo Link to comment Share on other sites More sharing options...
WHATTV 0 Posted January 29, 2023 Author Share Posted January 29, 2023 Thank you for solving my dilemma Link to comment Share on other sites More sharing options...
WHATTV 0 Posted February 1, 2023 Author Share Posted February 1, 2023 Added some friends and family to my server it has the cloud in green but yet they cannot connect to the server itself. When it comes out for friends and family they all say it's a failure. please advise Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted February 1, 2023 Share Posted February 1, 2023 10 minutes ago, WHATTV said: Added some friends and family to my server it has the cloud in green but yet they cannot connect to the server itself. When it comes out for friends and family they all say it's a failure. please advise Does the dashboard show your correct WAN address as say canyouseeme.org or Test Port Forwarding on Your Router (yougetsignal.com)? Have you verified your Emby ports are open? 8096/8920 Emby Server Remote Setup : Emby Connectivity : Link to comment Share on other sites More sharing options...
WHATTV 0 Posted February 1, 2023 Author Share Posted February 1, 2023 I believe it does have the correct address Link to comment Share on other sites More sharing options...
Luke 37053 Posted February 1, 2023 Share Posted February 1, 2023 14 hours ago, WHATTV said: I believe it does have the correct address Hi, how did you determine the correct address? Link to comment Share on other sites More sharing options...
WHATTV 0 Posted February 1, 2023 Author Share Posted February 1, 2023 My picture address has always been the same for my server when I set it up with The Geek Squad and it's the same one when I used to be with Plex Link to comment Share on other sites More sharing options...
Happy2Play 8279 Posted February 1, 2023 Share Posted February 1, 2023 17 hours ago, Happy2Play said: Have you verified your Emby ports are open? 8096/8920 Link to comment Share on other sites More sharing options...
WHATTV 0 Posted February 1, 2023 Author Share Posted February 1, 2023 How do you go about doing that I followed all the directions of adding a person Link to comment Share on other sites More sharing options...
seanbuff 840 Posted February 1, 2023 Share Posted February 1, 2023 12 minutes ago, WHATTV said: How do you go about doing that Go through all the steps in this guide, and let us know which one's worked, and which didn't. https://support.emby.media/support/solutions/articles/44002137137-remote-setup Link to comment Share on other sites More sharing options...
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