testingtv 3 Posted January 18, 2023 Share Posted January 18, 2023 Hello, What I am trying to accomplish: Play a 4k HDR file on a LG55B7D Where I am stuck: After x minutes of smooth playback it begins to studder for 1-3 seconds and then suddenly stops Sometimes skipping 10 seconds ahead fixes the issue, sometimes the video file is just stuck at the same point even after restarting the stream or the application Serverinfos (both servers have the exact same issue): Version 4.7.11.0 hosted on Ubuntu Version 4.7.11.0 hosted on Windows Workarounds I tried: Playing on a different device: Android Smartphone App: No issues (Direct Play) Browser on Windows: Transcoding HDR Dynamiccompression disabled: No issues (Transcode, horrible colors, HDR lost through transcoding) Transcoding HDR Dynamiccompression enabled: No issues (Transcode, colors perfect) Transcoding: When choosing a quality that doesn't support direct play and transcodes the HDR away or uses HDR Dynamiccompression: No issues Debug-Level Log from the issued playback on the LG TV is attached, as well as the media-info for the video file that I am trying to playback. Greetings embyserver(5).txt media_info.txt Link to comment Share on other sites More sharing options...
SamES 878 Posted January 18, 2023 Share Posted January 18, 2023 Sounds like network issues. How are your devices (server and tv) connected? Wired or wifi? Make sure the file is DirectPlay for your testing, not transcoding Link to comment Share on other sites More sharing options...
testingtv 3 Posted January 19, 2023 Author Share Posted January 19, 2023 Server and TV are connected via LAN. Had this issue also eben connecting via WiFi. I See I didn't clarify that in the starting Post, I am talking about Direct Play. As soon as transcoding ist needed no problem ist occuring at the TV. Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 20, 2023 Share Posted January 20, 2023 @SamES I wonder if the TV doesn't support the particular hevc profile, and therefore we should be transcoding it to begin with. Link to comment Share on other sites More sharing options...
testingtv 3 Posted January 20, 2023 Author Share Posted January 20, 2023 Is that a possibility? Since the streaming started completely fine and the problems came up later. Link to comment Share on other sites More sharing options...
SamES 878 Posted January 20, 2023 Share Posted January 20, 2023 2 hours ago, testingtv said: Is that a possibility? Since the streaming started completely fine and the problems came up later. I agree, it's possible, but unlikely. If you put the file on a USB drive and connect it direct to the TV, can you play it with the TV's internal video player? Link to comment Share on other sites More sharing options...
SamES 878 Posted January 20, 2023 Share Posted January 20, 2023 9 hours ago, Luke said: @SamES I wonder if the TV doesn't support the particular hevc profile, and therefore we should be transcoding it to begin with. Would playback even start if this was the case? Link to comment Share on other sites More sharing options...
testingtv 3 Posted January 20, 2023 Author Share Posted January 20, 2023 2 hours ago, SamES said: If you put the file on a USB drive and connect it direct to the TV, can you play it with the TV's internal video player? No problem playing that. No issues at all. Link to comment Share on other sites More sharing options...
SamES 878 Posted January 20, 2023 Share Posted January 20, 2023 I suspect you might be having network issues. Try rebooting any routers or switches. Also try rebooting the server See if it’s any better immediately after this, and if it gets worse over time Link to comment Share on other sites More sharing options...
testingtv 3 Posted January 24, 2023 Author Share Posted January 24, 2023 Rebooted everything. Did not work! Even tried multiple networks. The file stucks at the very same position every time when I do a direct playback. Link to comment Share on other sites More sharing options...
SamES 878 Posted January 25, 2023 Share Posted January 25, 2023 20 hours ago, testingtv said: Rebooted everything. Did not work! Even tried multiple networks. The file stucks at the very same position every time when I do a direct playback. Is it just a problem with this one file, or do you have the same issue with many files? Link to comment Share on other sites More sharing options...
testingtv 3 Posted January 25, 2023 Author Share Posted January 25, 2023 In the past this already happened to a few different files. Always 4k, always HDR. I just tried it with a video file that seems to have the same encoding "profile" and also encountered a sudden stop, this time right after a few seconds. Trying a file with a different "profile" has no issues at all. Since there is no issue when transcoding it seems like a problem with that specific "profile". 1 Link to comment Share on other sites More sharing options...
SamES 878 Posted January 25, 2023 Share Posted January 25, 2023 Can you send me a link in a PM to one of these files and I'll test it 1 Link to comment Share on other sites More sharing options...
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