nodiaque 31 Posted January 9, 2023 Share Posted January 9, 2023 Hello everyone, I have a TV Series (Big Bang) that if I start the video with English audio (it has english and french sound track), it will get me to the black screen and skip bar but nothing happen. On the server, it says that LG is playing whatever episode with all audio/video as direct play (which is right). If instead, I start with French track, it will start in french, then I can switch to English and it will play. Very weird. I've attached the server log in debug of this program. Thank you embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37050 Posted January 10, 2023 Share Posted January 10, 2023 Hi, that's very strange. Can you provide a sample video for testing? Link to comment Share on other sites More sharing options...
nodiaque 31 Posted January 10, 2023 Author Share Posted January 10, 2023 Sure, here it is: https://servraid.duckdns.org/temp/S04E06.mkv Link to comment Share on other sites More sharing options...
nodiaque 31 Posted January 10, 2023 Author Share Posted January 10, 2023 For more information, I've seen something. When I start the episode with english track, my receiver show Dolby digital 2.0, which is the French default track. If I start with French then change to English, it now display dts 5.1 Link to comment Share on other sites More sharing options...
nodiaque 31 Posted January 11, 2023 Author Share Posted January 11, 2023 Something else I found out. If I start the episode in French, press pause and switch soundtrack, it won't resume. It works if I switch while it's playing though. Very weird and only these doing this right now. Link to comment Share on other sites More sharing options...
Luke 37050 Posted January 11, 2023 Share Posted January 11, 2023 Ok, @SamES will try this out. Thanks. Link to comment Share on other sites More sharing options...
SamES 890 Posted January 27, 2023 Share Posted January 27, 2023 Unfortunately I can't reproduce any of these issues: I start with English, it plays fine I can switch to French while playing, then back to English - no problems I start with French, it plays fine I can switch to English while playing, then back to French - no problems I start with French, pause, switch to English, then unpause - no problems Have you tried to refresh all metadata on this file? Link to comment Share on other sites More sharing options...
nodiaque 31 Posted January 28, 2023 Author Share Posted January 28, 2023 Yup, it's not only this file, it was all of the seasons. It was freshly copied on the disk (upgrade). I ended up deleting everything but I did kept one (the one in the link). I'll check if maybe the new version of the lg player fixed it. Link to comment Share on other sites More sharing options...
SamES 890 Posted January 28, 2023 Share Posted January 28, 2023 Oh, are you still on the old version? Yes, you should try with the latest version Link to comment Share on other sites More sharing options...
Luke 37050 Posted March 29, 2023 Share Posted March 29, 2023 @nodiaque? Link to comment Share on other sites More sharing options...
nodiaque 31 Posted April 12, 2023 Author Share Posted April 12, 2023 Hello, I totally forgot (cause I replaced all the video file). I have to check with the current version see if it's working. 1 1 Link to comment Share on other sites More sharing options...
nodiaque 31 Posted April 13, 2023 Author Share Posted April 13, 2023 (edited) OK I just tested the same file posted above and still same problem, playback doesn't start. Attached log file, it's the last file. I've enabled Debug Logging while testing. Look for test/S04E06.mkv LG client 1.0.37 edit: weird thing I just saw! Look at the time line, it says 0:14. The reported time line move until it reach 0:20 (with 2sec increment) and then jump back to 0:00 in the dashboard, but nothing on my tv and when I do "stats for nerd", only a x appear. If I change quality for 720p 1mb which trigger transcoding video+audio (why audio?), it work. If I go to 720p 4MBPS or more, it start directplay and doesn't work. If I switch to french audio, it work regardless of image quality I select direct play or not. embyserver.txt Edited April 13, 2023 by nodiaque Link to comment Share on other sites More sharing options...
SamES 890 Posted April 14, 2023 Share Posted April 14, 2023 Actually I think this is fixed in the next version (whenever it becomes available). Please try it out when it's released, It only affected 2018 models which is why I couldn't initially reproduce it. 1 Link to comment Share on other sites More sharing options...
nodiaque 31 Posted June 13, 2023 Author Share Posted June 13, 2023 Just to say, got a new series with the same problem. I have many other without, I don't know why these specifically Link to comment Share on other sites More sharing options...
Luke 37050 Posted June 13, 2023 Share Posted June 13, 2023 Is Emby for LG 1.0.38 available to you yet? Have you tried that? Link to comment Share on other sites More sharing options...
nodiaque 31 Posted June 13, 2023 Author Share Posted June 13, 2023 Still only 1.0.37, no trace of update yet Link to comment Share on other sites More sharing options...
Luke 37050 Posted June 13, 2023 Share Posted June 13, 2023 25 minutes ago, nodiaque said: Still only 1.0.37, no trace of update yet OK sorry, my mistake. It's still in LG review. Link to comment Share on other sites More sharing options...
nodiaque 31 Posted June 14, 2023 Author Share Posted June 14, 2023 is there a way I can sideload? Link to comment Share on other sites More sharing options...
Luke 37050 Posted June 14, 2023 Share Posted June 14, 2023 36 minutes ago, nodiaque said: is there a way I can sideload? No but it’s been in review for some time now so hopefully not too much longer. Link to comment Share on other sites More sharing options...
nodiaque 31 Posted July 7, 2023 Author Share Posted July 7, 2023 Received 1.0.39 today. Unfortunatly, the problem persist Link to comment Share on other sites More sharing options...
SamES 890 Posted July 8, 2023 Share Posted July 8, 2023 This is a hard one to reproduce as I don't have an equivalent TV model to yours, but when I've seen these types of issues in the past, it is generally due to an incompatibility between the file encoding and the TV. This usually affects a whole series as they have all been encoded the same way. TV devices dont' have as broad a range of support as VLC and some other dedicated players. If it is only the one series/season having an issue then this is most likely the case. In reality, if it is DirectPlaying then we don't have any control over playback anyway as it is being handled by the TV. If there was a specific file/codec parameter that was unsupported, and if we could detect that then we could avoid DirectPlay and transcode the video and/or audio to resolve the issue. In your case, there is nothing obvious that we could detect as it appears to be a file the TV should support, but due to the encoding method, it just doesn't play. There isn't anything much else we can do here. Link to comment Share on other sites More sharing options...
nodiaque 31 Posted July 8, 2023 Author Share Posted July 8, 2023 (edited) The weird thing is if I select french (which has same codec) and start playing, then switch to english, it will play no problem. I won't be able to skip though. It's very weird. I stumble on a movie that does this also. For now, when I get on these, I download from another source. It's just weird cause there's no error log anywhere I can find. Edited July 8, 2023 by nodiaque Link to comment Share on other sites More sharing options...
SamES 890 Posted July 8, 2023 Share Posted July 8, 2023 28 minutes ago, nodiaque said: The weird thing is if I select french (which has same codec) and start playing, then switch to english, it will play no problem. I won't be able to skip though. It's very weird. I stumble on a movie that does this also. For now, when I get on these, I download from another source. It's just weird cause there's no error log anywhere I can find. Yeah, it's a bit weird, but when there incompatibilities in encoding then weird things can happen - I have seen this in a few examples from users. If they are MKV files, you can try using MkvToolNix and copy all the streams to a new file. Sometimes just rewriting the container (no conversion of audio or video) can resolve the issue, but not always. As this is just a rewrite, it's also fairly quick (same speed as a normal file copy) Link to comment Share on other sites More sharing options...
nodiaque 31 Posted July 8, 2023 Author Share Posted July 8, 2023 I'll try this. I often merge soundtrack from different file when I can't get my hand on dual language track and sync them. So won't be my first rodeo with these tools. I might create a flag so I can tag them and put then in a workflow if that work. 1 1 Link to comment Share on other sites More sharing options...
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