User account switching doesn't work

[bigverm23 2]

Cannot switch user accounts from primary user account.  When attempting to switch the user account to another managed user, the roku app spins for up to 30 seconds, flashes the screen and reloads the primary users home screen.

 

Roku os 11.5 build 4312-88

Emby roku app version 4.0 build 71

[ebr 14904]

Hi.  I just tested this without issue.  Are you sure the user you are trying to login to is active and you entered the proper password?  Can you reproduce the issue and then  follow the instructions to send a log from the app?

Thanks.

 

 

[bigverm23 2]

25 minutes ago, ebr said:

Hi.  I just tested this without issue.  Are you sure the user you are trying to login to is active and you entered the proper password?  Can you reproduce the issue and then  follow the instructions to send a log from the app?

Thanks.

 

 

Said users are active and the server if logs the attempt as a login based on user activity shown .  It also shows both users as having authenticated in the activity logs.

[bigverm23 2]

Log sent from roku tv

[ebr 14904]

1 hour ago, bigverm23 said:

Log sent from roku tv

Please provide the detailed information requested:

• Exactly what time you sent the log
• Exactly what you did and what happened during the time of the log

Thanks.

[bigverm23 2]

I sent the log again at 1451 EST...enabled debug, exited settings, went to home screen, scrolled to top amd clicked mu username and attempted to switch to 3 different user profiles....all.of which failed.

[ebr 14904]

1 hour ago, bigverm23 said:

I sent the log again at 1451 EST.

I have not received a log from a Roku today.  Did you get a message that it sent successfully?