manisa79 2 Posted November 28, 2022 Share Posted November 28, 2022 (edited) I can't connect to my emby server. I've looked through the Emby help forums but I couldn't connect to the server remotely no matter what I tried. Can you please help me? Note: I prepared this content using Google translate, thank you for your understanding. My original language is Turkish. email:manisa79@hotmail.com Edited November 28, 2022 by manisa79 Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 Hey up, see: https://support.emby.media/support/solutions/articles/44002137137-remote-setup Do tell which steps worked and which didn't. Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 (edited) I looked at the mentioned pages. I've checked the redirects but I still can't remotely connect to my emby server. can reach my emby server on all devices within the local network. But I can't reach my emby server over mobile network from my android phone. Edited November 28, 2022 by ebr removed image with public IP address Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 Have you setup port forwarding? What is the result of your tracert? Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 this is how the port forwardings on my modem are. Do I need to do anything else manually? Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 4 minutes ago, manisa79 said: this is how the port forwardings on my modem are. Do I need to do anything else manually Don't know, is 192.168.1.36 your server machine? Is it static IP address or DHCP assigned? Did it maybe change? What does Emby dashboard say when you connect locally? Link to comment Share on other sites More sharing options...
ebr 14910 Posted November 28, 2022 Share Posted November 28, 2022 @manisa79 I removed the image in your post because it contained your public facing IP address. You don't want that broadcast out here. Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 emby panel indicates what is in the picture. Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 Then you need to change IPs in your router to 192.168.1.41. Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 When I turn it off and on under 192.168.1.36 upnp, nothing is listed. Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 Don't know what were you turning on or off, just forward there TCP 8096 to whichever LAN address Dashboard is showing you. Link to comment Share on other sites More sharing options...
ebr 14910 Posted November 28, 2022 Share Posted November 28, 2022 Hi. I cannot read those tabs but UPnP is probably not where you want to be. There should be a tab for forwarding or "applications" maybe...? Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 (edited) I think it should be "Port Yolen-something" tab, as in first screenshot. Edit: Google says Port Yonlendirme=Port Forwarding. Edited November 28, 2022 by GrimReaper Getting acquainted with turkish Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 Should it be something like in the picture? I entered the values but I'm not sure about the correctness. Link to comment Share on other sites More sharing options...
GrimReaper 3289 Posted November 28, 2022 Share Posted November 28, 2022 Don't understand quite a lot there, but your WAN IP fields should probably be either empty or all zeroes. And if you don't have https set-up, you need only port 8096 forwarded. Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 28, 2022 Author Share Posted November 28, 2022 thank you for everything. I'll try again. It's late at night here. We have to go to work tomorrow. Goodnight Link to comment Share on other sites More sharing options...
Luke 37058 Posted November 29, 2022 Share Posted November 29, 2022 21 hours ago, manisa79 said: thank you for everything. I'll try again. It's late at night here. We have to go to work tomorrow. Goodnight Let us know how you get on.Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 30, 2022 Share Posted November 30, 2022 First you will want to ensure the host machine has a static or reserved IP address so it does not change on your LAN. As your first image shows .36 then another shows .41. But your images suggest Port Mapper issues and may need to disable. Have you restarted Router and host machine? What model is your ZTE router? As I am not sure on the WAN port forwarding setting but looks at some model it would appear to be wrong. Your port 8096 rule looks correct assume Emby is on that address, but 8020 is incorrect but will not matter unless you are setting up SSL but will be 8920 unless changed. Another question would be is your Turkey ISP provider a CGNAT? Can you post a server log after restarting Emby. Link to comment Share on other sites More sharing options...
manisa79 2 Posted November 30, 2022 Author Share Posted November 30, 2022 I don't know how to give a fixed ip to the server. Because I reset the modem before, it changed from 192.168.1.36 local ip to 192.168.1.41 ip. Now when I restarted the server and router, the new ip was 192.168.1.39. Port mapper is not currently disabled. Do I need to uninstall the plugin? I restarted the router and the host. I don't know if Turkey isp provider is cgnat, but I attach myip.com and modem ip table. I am attaching the emby server log. Router info Yazılım Versiyonu TTN.21T1_220614 Donanım Versiyonu V1.0.25 Seri Numarası ZT34DAB7B60EEF Sistem Çalışma Süreci 1 day(s) 6 h 22 min 54 s Sistem Zamanı 2022-11-30T05:25 Çalışma Modu Router Hafıza Kullanımı 50% Router WAN info Management DHCP 10.211.160.250 255.255.240.0 34:DA:B7:B6:0E:EF 10.211.160.1 0.0.0.0 0.0.0.0 0.0.0.0 Connected INTERNET PPPoE 35 100.81.62.125 255.255.255.255 34:DA:B7:B6:0E:EF 100.81.0.1 83.66.2.163 83.66.22.5 0.0.0.0 Connected Wan Arayüz Bilgileri Arayüz Adı WAN MAC Adresi 34:da:b7:b6:0e:ef Durum Bağlı Mod1000M Tam Çift Yönlü Alınan Paketler/Alınan Baytlar 6763050/480.31 Gönderilen Paketler/Gönderilen Baytlar 2909641/513.65 Roiter LAN info MAC Adresi 34:DA:B7:B6:0E:ED IP Adresi 192.168.1.1 Alt Ağ Geçidi 255.255.255.0 DHCP Enabled emby log embyserver-63805382473.zip Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 30, 2022 Share Posted November 30, 2022 I would test making WAN IP all zeros as your WAN address changes. Hyperoptic support Does Dashboard reflect the IP shown in the image above as it is different than before? Look thru the manual for dhcp reservations also as Host machine IP can not change or manually assign a static IP to the machine. Can you do a tracert You could also be blocked by your ISP in something known as a cgNAT Link to comment Share on other sites More sharing options...
manisa79 2 Posted December 3, 2022 Author Share Posted December 3, 2022 (edited) Hello While checking the modem for remote access to the Emby server, I saw an ip address. If I want to access the emby server from this ip address, the login screen comes up, I enter the username and password, but this time it says the username or password is wrong. There is no problem with the local ip address. Emby server's ip address for remote connection http://xx.xxx.xxx.xx*:8096 The ip address I noticed on the modem is yyy.yy.yyy.yy* do i need to connect with this ip? or what should i do to be able to connect remotely. Edited December 3, 2022 by GrimReaper Hid remote IP Link to comment Share on other sites More sharing options...
Luke 37058 Posted February 6, 2023 Share Posted February 6, 2023 @manisa79 were you able to get signed in? Link to comment Share on other sites More sharing options...
manisa79 2 Posted February 6, 2023 Author Share Posted February 6, 2023 No, unfortunately, I think I found out that I am in the CGN nat pool. I don't know how to connect via cgn nat. Link to comment Share on other sites More sharing options...
Luke 37058 Posted February 21, 2023 Share Posted February 21, 2023 On 2/6/2023 at 2:42 AM, manisa79 said: No, unfortunately, I think I found out that I am in the CGN nat pool. I don't know how to connect via cgn nat. @manisa79 were you able to figure out how to connect with the CGNAT? Link to comment Share on other sites More sharing options...
manisa79 2 Posted February 21, 2023 Author Share Posted February 21, 2023 Unfortunately I couldn't solve it. I do not know what can I do. Link to comment Share on other sites More sharing options...
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