TaugenX 0 Posted November 18, 2022 Share Posted November 18, 2022 Hello, I am paying for a subscription and cant use the service. I have not used the emby server for some time do to renovations and forgot my password. Strangely, the password I saved inmy password manager does not work. Now when I want to reset the password the txt-file is created on my server as seen and put on a server location. But I have no clue how to find this location! I cannot find any help. Everyone is only explaining either how to get this process going or then what to do with the file. Please help me find this file on my snology server or I will cancel and delete the software. Thanks, Kash Link to comment Share on other sites More sharing options...
Luke 37022 Posted November 18, 2022 Share Posted November 18, 2022 @cayars @FrostByte Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 18, 2022 Share Posted November 18, 2022 You're going to need to use a SSH client like Putty or WinSCP to get to that location. Synology File Station will not let you because it only lets you view shared folders. If you prefer a GUI then I've wrote some steps to setup WinSCP (assuming you have a Windows client). You won't need to be SU so you can skip the steps in blue. Otherwise, you can use a command tool like Putty or Terminal after enabling SSH on your NAS. Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 18, 2022 Share Posted November 18, 2022 If nothing else @cayarsmight be able to remotely assist if that's something you would be interested in. Link to comment Share on other sites More sharing options...
TaugenX 0 Posted November 18, 2022 Author Share Posted November 18, 2022 Wow thanks so much first of all for the quick reply. Unfortunately I am a mac user. But I heard of putty and if you can tell me the steps I am sure I can find it myself. Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 18, 2022 Share Posted November 18, 2022 @Audiomixerwhat are you using to SSH into your NAS from a Mac? Link to comment Share on other sites More sharing options...
TaugenX 0 Posted November 18, 2022 Author Share Posted November 18, 2022 Not sure. Not too techi. I only access over Browser with the IP Link to comment Share on other sites More sharing options...
Audiomixer 328 Posted November 19, 2022 Share Posted November 19, 2022 7 hours ago, FrostByte said: @Audiomixerwhat are you using to SSH into your NAS from a Mac? Actually using winscp on win 10 using parallels on mac. 1 Link to comment Share on other sites More sharing options...
TaugenX 0 Posted November 19, 2022 Author Share Posted November 19, 2022 OK. No other idea for accessing my Server from a mac? I will not install parallels now to use this only for one Single Text file. Then I'd rather go and borrow a PC. But I am sure there must be a mac tutorial to get this file,no? Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 19, 2022 Share Posted November 19, 2022 Isn't there already a Terminal app in the Applications folder and then utilities on your Mac? Just start that and then enter: ssh user@IP-Address From there it's just a matter of navigating around just like any command window 1 Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 19, 2022 Share Posted November 19, 2022 Or, maybe Putty for the Mac if you prefer something gui Download PuTTY SSH client for Mac - tutorial on how to install and use - basic and advanced 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted November 20, 2022 Share Posted November 20, 2022 MACs have a built in SSH client you can use from the terminal window, same as MS Windows 10 and later. I wonder if I should show a trick to enable viewing the hidden EmbyServer directory in the GUI? 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted November 20, 2022 Share Posted November 20, 2022 @TaugenX, were you able to resolve your password issue or still having an issue? Were you able to access the hidden file? Link to comment Share on other sites More sharing options...
TaugenX 0 Posted November 21, 2022 Author Share Posted November 21, 2022 @cayarsunfortunately not. But I need to still try using the putty. Still. Could some one "explain" how to reach the file using putty? Maybe with Screenshots or something? I do understand all the Theorie. I am having trouble with the doing Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 21, 2022 Share Posted November 21, 2022 On 11/20/2022 at 1:36 AM, cayars said: MACs have a built in SSH client you can use from the terminal window, same as MS Windows 10 and later. I wonder if I should show a trick to enable viewing the hidden EmbyServer directory in the GUI? Did you get Putty installed then? Otherwise, you might need to use Terminal which hopefully is in the location I indicated above. Once you choose a SSH client, we can help walk you through it. Link to comment Share on other sites More sharing options...
Luke 37022 Posted November 21, 2022 Share Posted November 21, 2022 @TaugenX please let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
Carlo 4330 Posted November 24, 2022 Share Posted November 24, 2022 @TaugenX if you have any time available tonight (7pm my time) after 8:30pm EST or want to work on this tomorrow (Thanksgiving) I can do a remote support session and help you get this fixed up in just a couple of minutes. If you want to do this download and install TeamViewer. Send me via PM (hover over my avatar for messaging) the ID and one-time use password you get on TeamViewer launch. Keep TeamViewer running or a new password will be created. Carlo 2 Link to comment Share on other sites More sharing options...
TaugenX 0 Posted December 2, 2022 Author Share Posted December 2, 2022 @cayars I was very sick and am ok this weekend. If you could come oniline with me any time between 8:00am EST and 11:00pm EST ( I live in Berlin, Germany) then I could be there. I am sure the solution is quick to understand. I just cant find it ... Link to comment Share on other sites More sharing options...
Carlo 4330 Posted December 4, 2022 Share Posted December 4, 2022 I think we have a support session setup via PM now. 1 Link to comment Share on other sites More sharing options...
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