rahulrezaovi 0 Posted November 2, 2022 Share Posted November 2, 2022 I have a Lifetime License and Last Month I purchased 45 Device Limit Plan (Monthly), 1 day before expiry I purchased 75 Device Limit Plan and couldn't cancel my previous subscription as there's no option for it in my "Emby Premiere Dashboard". Today, I was charged for 45 Device Plan and now my system automatically downgraded to 45 Device Limit! Bought both the subscription using Credit Card. Thanks! Link to comment Share on other sites More sharing options...
Luke 37024 Posted November 2, 2022 Share Posted November 2, 2022 Hi, please email billingsupport@emby.media with the details. Thanks ! Link to comment Share on other sites More sharing options...
rahulrezaovi 0 Posted November 2, 2022 Author Share Posted November 2, 2022 Did already. Thanks Link to comment Share on other sites More sharing options...
Luke 37024 Posted November 2, 2022 Share Posted November 2, 2022 3 minutes ago, rahulrezaovi said: Did already. Thanks OK great, thanks. You'll get a response from there. 1 Link to comment Share on other sites More sharing options...
rahulrezaovi 0 Posted November 3, 2022 Author Share Posted November 3, 2022 20 hours ago, Luke said: OK great, thanks. You'll get a response from there. Mail Delivery Failed! Link to comment Share on other sites More sharing options...
Happy2Play 8252 Posted November 3, 2022 Share Posted November 3, 2022 @ebr @Luke Link to comment Share on other sites More sharing options...
bigjohn 655 Posted November 3, 2022 Share Posted November 3, 2022 @rahulrezaovi The email delivery problem was caused by a filesystem permissions issue after a certificate update and should be fixed now. My apologies for the disruption. Link to comment Share on other sites More sharing options...
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