Creating new users via remote web interface causes server to hang

[voodoomurphy 2]

So I ran into this issue last night and can reproduce it. If I log into the Emby server over the internet and try to create a new user, the web interface just spins and does nothing until I restart the server application from the local machine. This is a reproducible issue. 

This server was restored from a backup and was not a “clean build”. 

 

Has anyone encountered this?

[Luke 37009]

Hi there, can we please look at an example?

How to Report a Problem

Thanks.

[voodoomurphy 2]

I just reproduced this at about 11:50 AM. Interface on web froze (spinning circle), tried to restart via the app, no luck. Finally had to close and reopen the application on the server itself. 

embyserver.txt embyserver-63803159939.txt embyserver-63803159758.txt

[voodoomurphy 2]

 

I just reproduced this at about 11:50 AM. Interface on web froze (spinning circle), tried to restart via the app, no luck. Finally had to close and reopen the application on the server itself. 

 

 

embyserver.txt embyserver-63803159939.txt embyserver-63803159758.txt

[Luke 37009]

What exactly did you do at 11:50? I don't see any evidence of trying to create a user.

[voodoomurphy 2]

6 minutes ago, Luke said:

What exactly did you do at 11:50? I don't see any evidence of trying to create a user.

Went to new users, typed the name TEST and hit Save. That’s when it started to spin. 

[Luke 37009]

Can you try again and capture the contents of the browser debug console? Thanks.

[voodoomurphy 2]

3 minutes ago, Luke said:

Can you try again and capture the contents of the browser debug console? Thanks.

I can, but I don’t see that as a log file or in the instructions you linked earlier. You want the one directly from my browser? 

[Luke 37009]

5 minutes ago, voodoomurphy said:

I can, but I don’t see that as a log file or in the instructions you linked earlier. You want the one directly from my browser? 

Yes please, thanks.

[voodoomurphy 2]

3 hours ago, Luke said:

Yes please, thanks.

 

error.txt embyserver (1).txt embyserver-63803174428.txt embyserver-63803174279.txt

[voodoomurphy 2]

4 hours ago, Luke said:

Yes please, thanks.

 

embyserver-63803174279.txt embyserver-63803174428.txt embyserver (1).txt error.txt

[Luke 37009]

Can you try installing the new 4.7.9 and see how that compares?

[voodoomurphy 2]

2 minutes ago, Luke said:

Can you try installing the new 4.7.9 and see how that compares?

I can, but it doesn’t show up as an update. Is it a manual install?

Edited November 4, 2022 by voodoomurphy

[Luke 37009]

It will, just give it time, or install manually from the website 

[Happy2Play 8242]

2 hours ago, voodoomurphy said:

I can, but it doesn’t show up as an update. Is it a manual install?

You can restrart your server also to run the hidden task.

[voodoomurphy 2]

4.7.9 has corrected the issue. Thanks!