Playback problems

[Scott D 62]

Current configuration
Server:
    Windows 10 ver 22H2

    Emby 4.7.8.0
    System and temp folders on 500GB (283 GB Free) SSD Drive

     Internet streaming bitrate limit 3Mbps

    Tuner HDHomeRun HDHR5-4US
        Firmware 20221023

    Internet Cox Gigabit 900+ Download / 35Mbps Upload

Client (Irene)

    Bedroom - Roku Express +
    Emby app version 4.0.69

    Living Room - Roku Streaming Stick
    Emby app version 4.0.69

    Internet Cox Preferred 250 (250 Mbps download)

Problem 1.
Recorded content from HDHomeRun will not play on Roku Express + (33% spinner), but will play on StreamingStick.

Problem 2.
Live content from HDHomeRun will not play on Rou Express + (33% spinner), but will play on StreamingStick.

Problem 3.
Tuner channel remains open and transcode temp files continue to grow after exiting.  (See .jpg's)

See appropriate log for the following:
    Live TV viewing on both devices at the same time

10/26/22

21:04 Express+        FAILURE
21:05 Express+        FAILURE
21:06 Express+        FAILURE
21:06 Express+        FAILURE

10/27/22

04:58 StreamingStick    Succesful
05:41 Express+        FAILURE
05:42 Express+        FAILURE
05:42 Express+        FAILURE

    Recorded Content on Express +
05:43 Express +        FAILURE

ffmpeg-transcode-1c9ac3cc-bfdd-447c-b47b-8d5495627dbf_1.txt ffmpeg-transcode-7a9f0118-1d2e-4d42-afc2-4a03a14f615b_1.txt ffmpeg-transcode-9d0bcadc-71d7-4640-aade-367a767e1094_1.txt ffmpeg-transcode-15fdfe92-c0cc-4767-a728-37e7983abcd8_1.txt ffmpeg-transcode-17ca0861-21f7-4351-8b22-a7caf5857b74_1.txt ffmpeg-transcode-4858cb24-cb35-4ae0-aa90-ebd2cb60c2d8_1.txt ffmpeg-transcode-de158064-b423-4dc3-ab45-1ee1a3ac42e2_1.txt ffmpeg-transcode-e0db04b5-7b7e-4261-84d5-bfa01b54c7dc_1.txt ffmpeg-transcode-fb18d3a1-902c-4dd8-919b-d445c3ba34be_1.txt embyserver.txt embyserver-63802425600.txt

Edited October 27, 2022 by Scott D

[Luke 37046]

Hi, this also a problem inside the local network? If you disable hardware transcoding, how does that compare?

[Scott D 62]

32 minutes ago, Luke said:

Hi, this also a problem inside the local network? If you disable hardware transcoding, how does that compare?

I do not have an Express+ for testing on the local network.  It is occurring on a remote connection.

I will try disabling hardware transcoding and let you know.

[Luke 37046]

4 hours ago, Scott D said:

 

I will try disabling hardware transcoding and let you know.

If you still have the problem after this, Can you provide access to your server for testing? If yes then please PM me the server url, username, password, and name of the video to test. Thanks !

[Luke 37046]

And also, does this only happen with recordings, or other video files as well?

[Scott D 62]

1 hour ago, Luke said:

If you still have the problem after this, Can you provide access to your server for testing? If yes then please PM me the server url, username, password, and name of the video to test. Thanks !

I would be happy to open up an account for you.  Let me attach a few files prior to see if it helps.

1 hour ago, Luke said:

And also, does this only happen with recordings, or other video files as well?

This seems to only happen with certain (10.1 & 33.1 - not all) LiveTV channels.  Other channels will play with no problem at all.  Certain channels that create recordings will display the same problem, while recordings of other channels have no issue.  Media files all play with no issue.

The log files from this morning show the Living Room device playing channel 10.1 with no problems.  At the same time Bedroom was playing channel 10.1 and never really came to be watchable.

This afternoon, I disabled HW transcoding.  While there was some improvement, the spinning wheel (33%) of time suck appeared on several occasions.  

I have been running the same computer hardware on the server since initial set-up of Emby (2016).  I have been running the HDHomeRun hardware for a few years now (2018).  These problems began just after the May update of the server

ffmpeg-transcode-622653bb-821f-453f-a0f8-5aa19e9fd9e3_1.txt embyserver.txt hardware_detection-63802454017.txt

[Scott D 62]

We may be on to something.  I have been playing around with transcoding options. 

Set Hardware transcoding to off.  Slight improvement, in that, the video would begin, but would buffer often.  CPU utilization was under 40% entire time.

Set Hardware transcoding to Yes.  Video would not start and would error out in a minute or so.

Set Hardware transcoding to Advanced and set to only use QuickSync options.  Seems to have corrected the playback of Live TV.  Will have to wait and see what happens with recorded programs.  Will advise tomorrow.

I have attached the ffmpeg logs from the tests performed.  Maybe there is something in them that can narrow the problem down further.

ffmpeg-transcode-7e9de5de-89ea-4e44-87ef-b846b089601f_1.txt ffmpeg-transcode-62b10834-3d92-43da-8624-ec091820c0a6_1.txt ffmpeg-transcode-beb605ed-2f62-4d88-82b1-8c76a09e6331_1.txt ffmpeg-transcode-1b5ca235-63c5-43a3-9468-0c9df8a14e4c_1.txt ffmpeg-transcode-2db4ef09-a100-4733-882f-bc15c82922b4_1.txt ffmpeg-transcode-f0b2a538-c247-4478-9b5f-2232aca7e622_1.txt ffmpeg-transcode-9b6d3133-3e7f-4cbe-8c85-82642cdd8819_1.txt ffmpeg-transcode-8a5c2d8e-24b8-4816-91d9-46694a74416c_1.txt

[Scott D 62]

The changes made to transcoding options have made a significant change.  Live TV on low end Roku devices is working once again.  Playback of recorded TV appears to be working as well.  Waiting for feedback from user on playback of recording on Roku TV.

I have disabled all DX11VA Decoder options. 

I will report back on other issues in a new post.

THANKS!!! for the assistance.