SSL connection could not be established and question about subtitle

[Riezel 14]

i just got this recently after updating to latest version 

2022-10-17 14:46:12.774 Info App: ProcessRun 'quick-extract-imageseries' Process exited with code 0 - Succeeded
2022-10-17 15:02:34.103 Error App: Error getting connection info
        *** Error Report ***
        Version: 4.7.8.0
        Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk -noautorunwebapp
        Operating system: Linux version 4.4.180+ (root@build13) (gcc version 8.5.0 (GCC) ) #42962 SMP Tue Sep 20 22:35:56 CST 2022
        Framework: .NET 6.0.8
        OS/Process: x64/x64
        Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
        Processor count: 2
        Data path: /var/packages/EmbyServer/var
        Application path: /volume1/@appstore/EmbyServer/system
        System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
         ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure: RemoteCertificateNameMismatch
           at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception)
           at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions)
           at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm)
           at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken)
           --- End of inner exception stack trace ---
           at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
           at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
           at Emby.Server.Implementations.Networking.RemoteAddressEntryPoint.GetIpAddress(String lookupUrl)
           at Emby.Server.Implementations.Networking.RemoteAddressEntryPoint.TimerCallback(Object state)
        Source: Emby.Server.Implementations
        TargetSite: Void MoveNext()
        InnerException: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure: RemoteCertificateNameMismatch
        Source: System.Private.CoreLib
        TargetSite: Void Throw()
           at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception)
           at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions)
           at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm)
           at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken)

as for the subs (that has animated style, like .ass, and softsubed into the file / embedd), is it possible to process them in client side (via option or something else) since i noticed (atleast in my ipad pro), it will become stutter a bit, when there is some animated sub (especially for anime)

embyserver.txt

[Luke 37008]

Hi, are you using a VPN?

We do process subs client side when possible. Can we please look at an example? Thanks.

[Riezel 14]

6 hours ago, Luke said:

Hi, are you using a VPN?

We do process subs client side when possible. Can we please look at an example? Thanks.

unfortunately no, i didnt use any VPN, this error log only appear after i upgraded to 4.7.8.0 (earlier version is fine)

as for the example, this 2 is the biggest stutter that i found, especially the season two (all in Opening subs that got frame skipped in most case)

https://drive.google.com/drive/folders/1HqH2geMTDFTkkmYL4ufxodhf9w_bpR5d?usp=sharing

* also just note, i tried playing those 2 in nPlayer (ipad pro) the subs is kinda struggling LMAO, but atleast the video itself is fine (no frame skip) while in emby, the video got stuttering as well, skipped some frame when its struggling to animate the subs

Edited October 18, 2022 by Riezel

[Riezel 14]

On 10/18/2022 at 2:18 AM, Luke said:

Hi, are you using a VPN?

We do process subs client side when possible. Can we please look at an example? Thanks.

any update for this issue / root cause for this luke ?

[Luke 37008]

I don't see playback activity in this log file. Are you sure this is from when you tried to play?

[Riezel 14]

13 minutes ago, Luke said:

I don't see playback activity in this log file. Are you sure this is from when you tried to play?

as for the SSL error, it wasnt from the playback, it just from idle (probably some background task)

as for the subtitle issue, its from any general play, just play the file i link in the gdrive, and it will suffer (stutter, atleast on my ipad pro)