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Movies not playing on Apple TV

Patrick21

By Patrick21
in Apple TV

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Patrick21

Patrick21   2

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Posted

Hello,

I'm facing a problem on my Apple TV app since yesterday, I have some (many) movies not starting ...

The browsing is ok, everything is fine when I enter the movie screen, but whe I hit the play button, the screen turns black and nothing happens. The counter remains blocked on 0:00 ...

I have to add the playing works fine for some movies, but fails for other ones.

I tryed to move the file to another location to get rid of a disk problem : I still have the issue when playing from this other location

I tryed to play the same failing movie from the web interface : OK

I tryed playing it with dome other apps : OK too.

I ffprobed the movie : h264.

I updated the server to last version (I noticed the problem on v4.7.6.0) : v4.7.8.0.

On Apple TV, I see I have v1.6.4 (dated Oct 13, 2022) - a few days ago, maybe the update broke something.

I see nothing special in the server logs whith the last version :

When starting :

a5efc768&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=140000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json
2022-10-15 10:47:17.001 Info Server: http/1.1 GET http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip. Accept=*/*, Connection=close, Host=192.168.0.133:8096, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1
2022-10-15 10:47:18.017 Info Server: http/1.1 GET http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip. Accept=*/*, Connection=close, Host=192.168.0.133:8096, User-Agent=libmpv, Range=bytes=2137266289-, Icy-MetaData=1
2022-10-15 10:47:18.022 Info Server: http/1.1 Response 206 to <200c><200d><200d>192.168.0.172<200c>. Time: 6ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip
2022-10-15 10:47:18.027 Info Server: http/1.1 Response 206 to <200c><200d><200d>192.168.0.172<200c>. Time: 1026ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip
2022-10-15 10:47:18.039 Info Server: http/1.1 GET http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip. Accept=*/*, Connection=close, Host=192.168.0.133:8096, User-Agent=libmpv, Range=bytes=6781-, Icy-MetaData=1
2022-10-15 10:47:18.124 Info Server: http/1.1 POST http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json. UserAgent: Emby/1 CFNetwork/1391.3 Darwin/22.0.0
2022-10-15 10:47:18.125 Info Server: http/1.1 POST http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json. UserAgent: Emby/1 CFNetwork/1391.3 Darwin/22.0.0
2022-10-15 10:47:18.133 Info Server: http/1.1 Response 204 to <200c><200d><200d>192.168.0.172<200c>. Time: 8ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json
2022-10-15 10:47:18.135 Info SessionManager: Playback start reported by app Emby for Apple TV 1.6.4 (1) playing ******. Started at 0 ms
2022-10-15 10:47:18.136 Info Server: http/1.1 Response 204 to <200c><200d><200d>192.168.0.172<200c>. Time: 12ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json
2022-10-15 10:47:18.140 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStart : Entered
2022-10-15 10:47:18.140 Info PlaybackReporting - EventMonitorEntryPoint: Adding PlaybackInfo to playback_trackers : A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB-ae1dde9e986942abb6c97c3ba5efc768-452012
2022-10-15 10:47:18.140 Info PlaybackReporting - EventMonitorEntryPoint: Saving PlaybackInfo to DB

The movie won't start, so I stop it :

2022-10-15 10:47:25.325 Info Server: http/1.1 Response 206 to <200c><200d><200d>192.168.0.172<200c>. Time: 7285ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/videos/452012/stream.mkv?DeviceId=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&MediaSourceId=ad1371f7c3a70250e00951a4cac43a4f&Static=true&PlaySessionId=23c57f7daa4447098b600c64b0951f36&SubtitleCodec=subrip
2022-10-15 10:47:25.788 Info Server: http/1.1 POST http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json. UserAgent: Emby/1 CFNetwork/1391.3 Darwin/22.0.0
2022-10-15 10:47:25.792 Info SessionManager: Playback stopped reported by app Emby for Apple TV 1.6.4 (1) playing ******. Stopped at 0 ms
2022-10-15 10:47:25.794 Info Server: http/1.1 Response 204 to <200c><200d><200d>192.168.0.172<200c>. Time: 6ms. http://<200c><200d><200d>192.168.0.133<200c>:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB&X-Emby-Client-Version=1.6.4 (1)&reqformat=json
2022-10-15 10:47:25.794 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStop : Entered
2022-10-15 10:47:25.794 Info PlaybackReporting - EventMonitorEntryPoint: Saving final duration for Item : A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB-ae1dde9e986942abb6c97c3ba5efc768-452012
2022-10-15 10:47:25.818 Info PlaybackReporting - EventMonitorEntryPoint: Removing Old Key from playback_trackers : A80BD1B6-A21F-487E-BDA6-C5FD97C2C3EB-ae1dde9e986942abb6c97c3ba5efc768-452012

 

Anybody else facing the same issue on Apple TV ?

 

Best regards !

Patrick

 

 

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vdatanet

vdatanet   1549

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Posted

1.6.4 was a short beta and fixing the "Back" behavior added this bug. This happens when there is a rush to release a version. Although the beta period was short, the bug was reported.

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Patrick21

Patrick21   2

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Posted

It's a good thing you got the point to fix it.

Since this bug affects the playing (well the #1 feature) of more than half of the movies of a collection, I hope you can fix it quite quickly or publish a rolled back fixed version.

Thanks for your help.

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isophlex

isophlex   0

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Posted

Just to confirm this, I'm having the same problem.  With me it only seems to be affecting live OTA tv and recorded live OTA tv.  I've confirmed that live tv and recordings work and playback normally on other devices I have (iPhone, PC).  Like mentioned above, I noticed this after the recent update that changed the back button focus behavior.

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Cassiej444

Cassiej444   0

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Posted

Two appleTVs, both started to have issues in last couple of days. Seems to be ffecting 1080p files, 480 ones are fine.

 

Cassie

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TrishyMouse

TrishyMouse   1

Posted
Posted (edited)

My Apple TV 4K's are also having this problem.  Some content plays, others don't.  I turned off MPV as a test and now the titles play.  Turn use MPV back on and the problem returns.

Server running on Synology NAS DS1621+ v4.6.7.0-704060700, DSM 7.1-42661u4, Apple TV clients running 1.6.4(1), TVos 16.0

Edited by TrishyMouse
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kbijvank

kbijvank   51

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Posted

Can you try forward a little in the movie. In my case it plays again. Still not good, hope it’s fixed within the next update.

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TrishyMouse

TrishyMouse   1

Posted
Posted
On 10/16/2022 at 8:31 AM, kbijvank said:

Can you try forward a little in the movie. In my case it plays again. Still not good, hope it’s fixed within the next update.

This workaround works for us, thank you.

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TrishyMouse

TrishyMouse   1

Posted
Posted
On 10/16/2022 at 7:46 AM, TrishyMouse said:

My Apple TV 4K's are also having this problem.  Some content plays, others don't.  I turned off MPV as a test and now the titles play.  Turn use MPV back on and the problem returns.

Server running on Synology NAS DS1621+ v4.6.7.0-704060700, DSM 7.1-42661u4, Apple TV clients running 1.6.4(1), TVos 16.0

Manually updated EMBY Server to 4.7.8.0 on my Synology.  The behavior/bug did not change.

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karldonteljames

karldonteljames   3

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Posted

spent a few hours thinking there might be a problem with my settings or apple tv, then found this a few minutes ago. Disabling MPV within the app solves the problem and all files play again. - 3 questions:
What is MPV, what does it do and should i have it enabled once this issue is fixed??

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Benoitv

Benoitv   0

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Posted

The issue is fixed in the Apple TV beta version of the Emby client. I don’t know when this version will be released as stable …

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ck3mp

ck3mp   0

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Posted

Hi, just updated to 1.6.5 on 2x Apple TV 4K and this issue still persists. Jumping forward ten seconds starts the video but it will just sit at a black screen until I do that.

 

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Luke Emby Team

Luke   37010

Posted
Posted
4 minutes ago, ck3mp said:

Hi, just updated to 1.6.5 on 2x Apple TV 4K and this issue still persists. Jumping forward ten seconds starts the video but it will just sit at a black screen until I do that.

 

OK yes that's confirmed and we're looking into it. Thanks.

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bbking67

bbking67   1

Posted
Posted

Also seeing this behaviour, and even when using FF to start the playback, I'm getting some minor audio sync issues that don't happen on the android version.  Right now AppleTV Emby is not great... and I guess there is no practical way to downgrade the client because of the crippling overwhelming apple restrictions.  sigh.

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chrissi55

chrissi55   2

Posted
Posted

For further investigations i can confirm that on Apple TV 4K 2021 Edition with TV OS 16.1 combined with emby 1.6.5 videos are not playing!

Otherwise Infuse (7) using emby server as media source everything plays fine and fluently.

So definitely a bug of emby client on tv os that is not solved by version 1.6.5

 

greetz

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person

person   0

Posted
Posted

I seem to be experiencing this same issue. It started about a week ago. Videos just sit on 0:00. Tried movies that we have watched before. Tried updating the server to 4.7.8.0. Strangely, it only seemed to affect DVD movies (mkv, transcoded to h264 4.1 high). Bluray rips (mkv, no transcode) play correctly. Per TrishyMouse's suggestion I disabled MPV then restarted the Emby client and the DVD movies play again.

I just want to say to any devs reading this, I've been using Emby for years now and it's almost always a smooth experience. I know all these formats and platforms are constantly changing so mistakes happen. I appreciate all of your work. Thanks!

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