Karen0001 0 Posted October 9, 2022 Share Posted October 9, 2022 Using Emby version 4.6.7.0. - videos in a folder will load - photo in folder will not load - Emby user has been given permission - rescan numerous times. not updating What am I doing wrong? I'm currently testing this to see if it is worthwhile for the paid version. Is the reason because I need the pay reason. Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 9, 2022 Share Posted October 9, 2022 HI, does the library scan finish? How are the files named and organized? Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 10, 2022 Author Share Posted October 10, 2022 yes. all files are date named some are bunch of numbers and maybe one letter. all files are .jpeg format Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 10, 2022 Share Posted October 10, 2022 Hi @Karen0001 can you please show examples of the file and folder organization and naming? Thanks ! Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 11, 2022 Author Share Posted October 11, 2022 this is the the files I'm trying to get it to appear on Emby Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 11, 2022 Share Posted October 11, 2022 HI, can you please run the library scan, and then when it finishes, please attach the emby server log: Thanks ! Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 12, 2022 Author Share Posted October 12, 2022 where do I find the logs Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 12, 2022 Share Posted October 12, 2022 8 hours ago, Karen0001 said: where do I find the logs @Karen0001 Hi, instructions can be found in the link I gave you above. How to Report a Problem Thanks ! Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 13, 2022 Author Share Posted October 13, 2022 Emby is install in my Synology NAS. I'm not sure how to access the logs Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 13, 2022 Share Posted October 13, 2022 6 hours ago, Karen0001 said: Emby is install in my Synology NAS. I'm not sure how to access the logs @Karen0001 Hi, instructions can be found in the link I gave you above. How to Report a Problem Thanks ! Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 14, 2022 Author Share Posted October 14, 2022 hi, attach are the last 2 logs. Sorry on my phone that link isn't as noticeable. Thanks so much for looking into this for me. If this can do photo a majority of my issues can be resolved. embyserver_1.txt embyserver-2.txt Link to comment Share on other sites More sharing options...
Karen0001 0 Posted October 22, 2022 Author Share Posted October 22, 2022 @Lukeare you able to figure out the cause? any ideas. I'm sort of desperate for this to work. is it a paid version issue? Link to comment Share on other sites More sharing options...
Luke 37050 Posted October 24, 2022 Share Posted October 24, 2022 @Karen0001 How many Emby libraries have you created, and what folder paths did you add to each one? Are you able to update to Emby Server 4.7.8? Link to comment Share on other sites More sharing options...
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