Press1Now 3 Posted September 25, 2022 Share Posted September 25, 2022 Hello Everyone, Need help with an issue that just start popping up. I'll provide as much information that I can, I have two remote user that are now getting the closed captioning box popping up. And on the emby dashboard I see both are also getting "Reducing bitrate due to quality setting" and another message something about converting closed caption into the stream or something like that. Both are on Roku devices one of them start about 2 weeks ago and the second started today. The second issue is when the remote users either switch channels or just turns off their TV's on the emby dashboards it shows that they stopped watching the channel, but it is still connected on the HDHomeRun Side ( This the is cable card tuner). I have to manually kill those connections every time. When I play live tv locally I do not get any of these issue. Please let me know what other files I should upload or other question i need to answer. Thank you Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted September 25, 2022 Share Posted September 25, 2022 @Press1Now The runaway stream is a common issue with the Roku as closing the app (Home button)/turning off the TV does not send a stop command to the server but should time out but not sure on how log it takes. Probably need to see the ffmpeg for the playback session but if the stream has CC they will be sent to the client and may need to adjust the users subtitle settings. Link to comment Share on other sites More sharing options...
Press1Now 3 Posted September 25, 2022 Author Share Posted September 25, 2022 @Happy2Play Here is the ffmpeg file, thank you for taking the time to assist. ffmpeg-transcode-427cacbf-e10d-43af-a737-9e34b8e7d46b_1.txt Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted September 25, 2022 Share Posted September 25, 2022 @Press1Now Devs will have to comment more but source has CC. But CC and subtitle are two different things and CC is in the video track. 18:01:04.424 Stream #0:0[0x443]: Video: mpeg2video (Main) ([2][0][0][0] / 0x0002), yuv420p(tv, progressive), 1280x720 [SAR 1:1 DAR 16:9], Closed Captions, Level 4, 59.94 fps, 59.94 tbr, 90k tbn, Start-Time 594.201s But thought these were stripped in the transcode. What is the Users Subtitle settings? Link to comment Share on other sites More sharing options...
Luke 37061 Posted September 26, 2022 Share Posted September 26, 2022 1 hour ago, Press1Now said: @Happy2Play Here is the ffmpeg file, thank you for taking the time to assist. ffmpeg-transcode-427cacbf-e10d-43af-a737-9e34b8e7d46b_1.txt 940 kB · 2 downloads Hi, can you please attach the emby server and ffmpeg log together? thanks. Link to comment Share on other sites More sharing options...
Press1Now 3 Posted September 26, 2022 Author Share Posted September 26, 2022 Hi Luke, Here are the file you requested and one for the user setting Subtitle for Happy2Play. embyserver (1).txt ffmpeg-transcode-7adbfaf8-3e46-4218-a4e9-a1595afe6202_1.txt Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted September 26, 2022 Share Posted September 26, 2022 @Press1Now As the note says what does the web client show for the Users-Subtitle settings? As the admin you can check this for any user. Settings-Users-select User and click "Edit this user's profile, image and personal preferences."-Subtitles @ebr@speechlesthis applies to CC also, correct? Link to comment Share on other sites More sharing options...
Press1Now 3 Posted September 26, 2022 Author Share Posted September 26, 2022 @Happy2Play Sorry about that under the User both boxes are unchecked Allow Subtitle downloading and Allow deletion of existing Subtitle files. Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted September 26, 2022 Share Posted September 26, 2022 3 minutes ago, Press1Now said: @Happy2Play Sorry about that under the User both boxes are unchecked Allow Subtitle downloading and Allow deletion of existing Subtitle files. Still the wrong area as that is user setting. You need to click the link on that page, then Subtitle on the menu Link to comment Share on other sites More sharing options...
Press1Now 3 Posted September 26, 2022 Author Share Posted September 26, 2022 @Happy2Play My Apologies again. I believe this is what you want. 1 Link to comment Share on other sites More sharing options...
ebr 14912 Posted September 27, 2022 Share Posted September 27, 2022 On 9/25/2022 at 6:20 PM, Press1Now said: I have two remote user that are now getting the closed captioning box popping up. Hi. Exactly what do you mean here? The closed captions are displaying for them? Have they tried disabling them from the OSD during playback? Link to comment Share on other sites More sharing options...
Luke 37061 Posted September 30, 2022 Share Posted September 30, 2022 @Press1Now ? Link to comment Share on other sites More sharing options...
Press1Now 3 Posted October 1, 2022 Author Share Posted October 1, 2022 On 9/27/2022 at 10:15 AM, ebr said: Hi. Exactly what do you mean here? The closed captions are displaying for them? Have they tried disabling them from the OSD during playback? @ebr Up until two weeks ago, it was always off and all of a sudden it now on. On every channel, I verified that it is disabled on the OSD playback section of the settings. Not sure what else to check. I did sent a few logs in the previous post. Link to comment Share on other sites More sharing options...
Press1Now 3 Posted October 1, 2022 Author Share Posted October 1, 2022 On 9/30/2022 at 1:20 AM, Luke said: @Press1Now ? Sorry @Luke for not responding in a timely fashion, recovering from Hurricane IAN, in Florida Link to comment Share on other sites More sharing options...
Press1Now 3 Posted October 1, 2022 Author Share Posted October 1, 2022 On 9/25/2022 at 6:33 PM, Happy2Play said: @Press1Now The runaway stream is a common issue with the Roku as closing the app (Home button)/turning off the TV does not send a stop command to the server but should time out but not sure on how log it takes. Probably need to see the ffmpeg for the playback session but if the stream has CC they will be sent to the client and may need to adjust the users subtitle settings. @Happy2PlayThe runaway stream does not time out, the remote user stopped watching a live channel last night around 8:54 PM and I had to kill that connection this morning at around 7:30AM. Any other options for this ? Link to comment Share on other sites More sharing options...
ebr 14912 Posted October 1, 2022 Share Posted October 1, 2022 3 hours ago, Press1Now said: I verified that it is disabled on the OSD playback section of the settings. Not sure what else to check Use the "*" key to bring up the Roku playback options during playback. Are closed captions enabled there? 3 hours ago, Press1Now said: @Happy2PlayThe runaway stream does not time out, the remote user stopped watching a live channel last night around 8:54 PM and I had to kill that connection this morning at around 7:30AM. Any other options for this ? How, exactly, did they "stop watching the channel"? If they simply turned off the TV, then the stream may have been continuing to play on the Roku device all that time. You can have them enable the "Are you still watching prompt" in the app settings to prevent this. Link to comment Share on other sites More sharing options...
Press1Now 3 Posted October 1, 2022 Author Share Posted October 1, 2022 2 hours ago, ebr said: Use the "*" key to bring up the Roku playback options during playback. Are closed captions enabled there? How, exactly, did they "stop watching the channel"? If they simply turned off the TV, then the stream may have been continuing to play on the Roku device all that time. You can have them enable the "Are you still watching prompt" in the app settings to prevent this. Pressing the "*" shows it is enabled, they press the "*" to turn it off and when they switch channels it's back on again. And they have to turn it off again. It was never like this before, usually off is off. Which brings me to the next issue with @Happy2Play when switching channels the dashboard will show "Stopped Playing" and then playing another channel. The previous connection is still connected, tying up one of my 3 tuners on the HDHomeRun Prime until all the tuners are in a ghost connection. Even if I enable "Are you still watching" will that kill the connection on the HDHomeRun side? As far as if they turn off the TV is concerned of the two Roku users, one of them has a Roku built in TV and the other has an external device plugged into the HDMI port. The external Roku user and the built in Roku user both "Just turn the tv off" but up until two weeks ago when they just turned it off the connection would stop. If that makes any sense. Link to comment Share on other sites More sharing options...
ebr 14912 Posted October 1, 2022 Share Posted October 1, 2022 Hi. I'm not sure what changed two weeks ago as there hasn't been an app or server update in that time. Can you check the Roku settings to see if maybe it has one to always turn on CC? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now