phunzie 36 Posted September 10, 2022 Share Posted September 10, 2022 while doing a media update, E4K crashed....and then every time i restarted E4K it would hang on "updating media"...so i completely deleted E4K and reinstalled (7.7.8), but i still can't get my media to import....when i go to add libraries, i see "All", but not the individual media types (Movies, TV, Music), and even if i select All, nothing gets imported and E4K locks up how can i do a completely clean reinstall of E4K? Link to comment Share on other sites More sharing options...
quickmic 1308 Posted September 11, 2022 Share Posted September 11, 2022 11 hours ago, phunzie said: while doing a media update, E4K crashed....and then every time i restarted E4K it would hang on "updating media"...so i completely deleted E4K and reinstalled (7.7.8), but i still can't get my media to import....when i go to add libraries, i see "All", but not the individual media types (Movies, TV, Music), and even if i select All, nothing gets imported and E4K locks up how can i do a completely clean reinstall of E4K? Please sen me a log for review. There is an option called factory reset in plugin config menu. You can also remove following data (Kodi must be stopped): kodi/data/userdata/addon_data/plugin.video.emby-next-gen/* kodi/data/userdata/Database/My* kodi/data/userdata/Database/emby* kodi/data/userdata/Database/Textu* Link to comment Share on other sites More sharing options...
phunzie 36 Posted September 11, 2022 Author Share Posted September 11, 2022 finally got it working again after manually deleting the files you mentioned..."Factory Reset" did not work....the plug-in kept getting stuck at "Processing Updates"...maybe the connection to Emby server was screwed up, although it seemed to log-in OK have also sent you logs from before issue was resolved 1 Link to comment Share on other sites More sharing options...
quickmic 1308 Posted September 12, 2022 Share Posted September 12, 2022 Thanks for the log, I see the issue and will try to cover them in next version. Link to comment Share on other sites More sharing options...
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