BladeRunner 2 Posted August 26, 2022 Share Posted August 26, 2022 Hi all, I've got an LG UH650V 4K TV running the Emby app (which is up to date), and a Windows 10 PC running Emby server 4.7.6.0. I'm increasingly getting an issue playing back, from what I can tell, some 4K movies. I start play and just get a black screen. I press play again and get the "please wait" spinning circle. If I look on the server it looks like the movie is playing. The thing is, one of these movies, I know did work a month or so ago, and now doesn't. The movie in question is encoded as follows: Title4K HEVC HDR10 CodecHEVC ProfileMain 10 Level150 Resolution3840x2160 Aspect Ratio16:9 InterlacedNo Framerate23.976 Bitrate19 mbps Video RangeHDR10 Colour Primariesbt2020 Colour Spacebt2020nc Colour Transfersmpte2084 Bit Depth10 bit Pixel Formatyuv420p10le Reference Frames1 I've got no idea where to start with this issue, and would really appreciate a little guidance. Thanks. Link to comment Share on other sites More sharing options...
Abobader 2941 Posted August 26, 2022 Share Posted August 26, 2022 Hello BladeRunner, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Luke 36997 Posted August 30, 2022 Share Posted August 30, 2022 @BladeRunner Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted December 10, 2022 Share Posted December 10, 2022 i think emby staff has given up with the app. everything i report they just ask for all the info then they dont give me anything to try. might have to switch to jellyfin or back to plex. its been like this for months. Link to comment Share on other sites More sharing options...
pwhodges 1521 Posted December 10, 2022 Share Posted December 10, 2022 In this thread no one has given them the information they need to respond, so what are you expecting? Paul Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted December 10, 2022 Share Posted December 10, 2022 (edited) i have the exact same problem with 4k content going to black screen after it freezes then it plays then it does it again and again through the whole movie and 4k content is way too dark. i have given all my info for other issues many time in the past without recieving any updates from staff encase they are even working on it on their end or even been given anything i can try to fix it on my end from staff. the other users have been giving me ideas instead. i no longer expect staff to do a single thing. i have started putting my 4k content on plex instead which doesnt have this issue and the picture is brighter too. oh and yes the issue happens on both android apps. Edited December 10, 2022 by eeeeeesy Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted December 10, 2022 Share Posted December 10, 2022 hardware_detection-63806200880.txtffmpeg-directstream-6d81f670-2f15-4bcb-9b06-04c02d05a589_1.txtffmpeg-remux-db8a5e79-9362-4d14-9fd6-e229a8b26e1d_1.txtffmpeg-transcode-5bc872a8-0080-4711-a67d-0c11e2f74be1_1.txtffmpeg-transcode-952d87c0-361d-4540-9431-351bb26b9349_1.txtffmpeg-directstream-01eef4f7-6d0d-45e2-b788-4d53ceddfcb5_1.txt ffmpeg-directstream-43f80ebf-476b-4abe-ae1b-8f790c8765fe_1.txt Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted December 10, 2022 Share Posted December 10, 2022 i cant even send my server file Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted December 10, 2022 Share Posted December 10, 2022 embyserver-63806213693.txtthere we go. had to shutdown the server first Link to comment Share on other sites More sharing options...
Luke 36997 Posted January 4, 2023 Share Posted January 4, 2023 @eeeeeesy are you still having an issue with this? Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted April 3, 2023 Share Posted April 3, 2023 On 1/4/2023 at 3:31 PM, Luke said: @eeeeeesy are you still having an issue with this? i just dont use 4k on emby anymore Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted April 4, 2023 Share Posted April 4, 2023 (edited) On 1/4/2023 at 3:31 PM, Luke said: @eeeeeesy are you still having an issue with this? i will try 4k another time but i think the problem was caused by installing bad apps from the google play store on my android box. the last thing i remember from when i was using 4k which was a while ago was i was getting a black screen but a factory reset fixed it. then after that i had a problem with the screen just looking dark comapared to 1080p. Edited April 4, 2023 by eeeeeesy Link to comment Share on other sites More sharing options...
dethknite 33 Posted April 5, 2023 Share Posted April 5, 2023 Playback on Android relies on the media app used for playback (if not using the embedded player in the Emby app). As for the picture being dark, there is a good chance it has to do with the 4K video being HDR (or Dolby Vision - DV, which can have odd colors). If you are re-encoding an HDR video, make sure it is not DV, and the older the HDR format the better -- ie. SMPTE ST 2086, HDR10 compatible, BT.2020. Some devices may not be able to handle HDR at all though, or 10-bit... in which case it would require a different format such as 8-bit 4K, vanilla 8-bit 1080p, or at minimal, transcoding it on the server to something without HDR. (Most devices in the last 3-4 years support 10-bit HDR though in my experience with my devices. 1 Link to comment Share on other sites More sharing options...
Luke 36997 Posted April 11, 2023 Share Posted April 11, 2023 @eeeeeesyhas this helped? Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted April 12, 2023 Share Posted April 12, 2023 45 minutes ago, Luke said: @eeeeeesyhas this helped? ill let you know when i get back into 4k so i can try some stuff. i dont rencode 4k though i just use raw remux straight from my disk so its whatever quality it comes in. 1 Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted April 25, 2023 Share Posted April 25, 2023 @Lukei tried a 4k video and it looks great. the problem i have now is the English audio track is not being selected by default even though ive set it up in emby client for android tv settings. Link to comment Share on other sites More sharing options...
Luke 36997 Posted April 26, 2023 Share Posted April 26, 2023 20 hours ago, eeeeeesy said: @Lukei tried a 4k video and it looks great. the problem i have now is the English audio track is not being selected by default even though ive set it up in emby client for android tv settings. @eeeeeesy Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Also, Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
eeeeeesy 31 Posted April 27, 2023 Share Posted April 27, 2023 On 4/26/2023 at 1:17 PM, Luke said: @eeeeeesy Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Also, Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. its not a media playback issue though Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 2, 2023 Share Posted May 2, 2023 On 4/27/2023 at 3:17 PM, eeeeeesy said: its not a media playback issue though Hi, it is the same troubleshooting process regardless. Can you please provide an example using the instructions I linked to above? Thanks ! Link to comment Share on other sites More sharing options...
BladeRunner 2 Posted May 3, 2023 Author Share Posted May 3, 2023 Hi all, Sorry for starting this thread all that time ago and no continuing with it. But life happened, as it does. I'll pick this up now. Still having issues with this, and it does only seem to be with some 4K media. I'm running Emby server 4.7.11.0 on a Windows 10 PC. I'm trying to play movie on my LG 49UH650V-ZB using both the Emby app (Version 1.0.37) and also on Screenplay (Version 1.5.8). The Emby player just has the spinning loader going constantly, where as the Screenplay app just has a blank black screen. Attached are the logs when I tried to play with both apps. Let me know if you need anymore info. Thanks. ffmpeg-transcode-d6fa51aa-899d-4247-9a6a-512052941409_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 3, 2023 Share Posted May 3, 2023 7 hours ago, BladeRunner said: Hi all, Sorry for starting this thread all that time ago and no continuing with it. But life happened, as it does. I'll pick this up now. Still having issues with this, and it does only seem to be with some 4K media. I'm running Emby server 4.7.11.0 on a Windows 10 PC. I'm trying to play movie on my LG 49UH650V-ZB using both the Emby app (Version 1.0.37) and also on Screenplay (Version 1.5.8). The Emby player just has the spinning loader going constantly, where as the Screenplay app just has a blank black screen. Attached are the logs when I tried to play with both apps. Let me know if you need anymore info. Thanks. ffmpeg-transcode-d6fa51aa-899d-4247-9a6a-512052941409_1.txt 6.47 MB · 0 downloads embyserver.txt 187.65 kB · 0 downloads HI, does this only happen with certain video files? Link to comment Share on other sites More sharing options...
BladeRunner 2 Posted May 4, 2023 Author Share Posted May 4, 2023 11 hours ago, Luke said: HI, does this only happen with certain video files? Yes. They are all 4K. But this one played fine: Title4K HEVC HDR10 CodecHEVC ProfileMain 10 Level153 Resolution3840x2072 Aspect Ratio480:259 InterlacedNo Framerate23.976 Bitrate6 mbps Video RangeHDR10 Colour Primariesbt2020 Colour Spacebt2020nc Colour Transfersmpte2084 Bit Depth10 bit Pixel Formatyuv420p10le Reference Frames1 But this one didn't: Title4K HEVC CodecHEVC Codec Tagdvhe ProfileMain 10 Level150 Resolution3836x1602 Aspect Ratio1918:801 InterlacedNo Framerate23.976 Bitrate14 mbps Bit Depth10 bit Pixel Formatyuv420p10le Reference Frames1 But like I say in the original post, they play if I connect via a PC and use the browsers. I don't know if this is relevant or not, but when it first started happening, when I video seemed to be stuck, if I connected to the server by, say my phone, and restart the server, it seemed to nudge the playback into life. This doesn't work any more. This might be helpful, maybe not, but the first video was a MKV wrapper, whereas the second, (unplayable one), was an MP4. A bit later I'll try some more and see if I can find some kind of connection as to which play and which don't. Thanks, Link to comment Share on other sites More sharing options...
GrimReaper 3266 Posted May 4, 2023 Share Posted May 4, 2023 Your second file is a DV file, likely Profile 5 so no fallback HDR layer, and your TV appears to have not DV support. What does MediaInfo show for that file? Link to comment Share on other sites More sharing options...
rbjtech 4218 Posted May 4, 2023 Share Posted May 4, 2023 (edited) The best way to see if the file will technically play, is to copy it to a USB stick and try and play directly from the TV. If it plays, then it's an emby problem - if not, then it's a file issue and it is simply not compatible. The file looks to be possible badly made - as it has Audio as Track 0 and then Video as Track 1 - this is not normal. I would try another file unless you have the skills to remux it ... Edited May 4, 2023 by rbjtech Link to comment Share on other sites More sharing options...
BladeRunner 2 Posted May 4, 2023 Author Share Posted May 4, 2023 1 hour ago, GrimReaper said: Your second file is a DV file, likely Profile 5 so no fallback HDR layer, and your TV appears to have not DV support. What does MediaInfo show for that file? General Complete name : E:\movies 3\ABC.mp4 Format : MPEG-4 Format profile : Base Media / Version 2 Codec ID : mp42 (isom/mp42/dby1) File size : 9.92 GiB Duration : 1 h 33 min Overall bit rate mode : Variable Overall bit rate : 15.2 Mb/s Frame rate : 23.976 FPS Encoded date : 2023-05-02 05:20:11 UTC Tagged date : 2023-05-02 05:20:11 UTC Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L5@High HDR format : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU Codec ID : dvhe Codec ID/Info : High Efficiency Video Coding with Dolby Vision Duration : 1 h 33 min Bit rate : 14.4 Mb/s Width : 3 840 pixels Original width : 3 836 pixels Height : 1 608 pixels Original height : 1 602 pixels Display aspect ratio : 2.40:1 Original display aspect ratio : 2.40:1 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 10 bits Bits/(Pixel*Frame) : 0.097 Stream size : 9.42 GiB (95%) Default : Yes Alternate group : 1 Encoded date : 2023-05-02 05:19:04 UTC Tagged date : 2023-05-02 05:20:23 UTC Codec configuration box : hvcC+dvcC Audio ID : 2 Format : E-AC-3 JOC Format/Info : Enhanced AC-3 with Joint Object Coding Commercial name : Dolby Digital Plus with Dolby Atmos Codec ID : ec-3 Duration : 1 h 33 min Bit rate mode : Constant Bit rate : 768 kb/s Maximum bit rate : 811 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 514 MiB (5%) Title : English Language : English Service kind : Complete Main Default : Yes Alternate group : 1 Tagged date : 2023-05-02 05:20:23 UTC Complexity index : Not present / 16 Number of dynamic objects : 15 Bed channel count : 1 channel Bed channel configuration : LFE Text #1 ID : 3 Format : Timed Text Codec ID : tx3g Duration : 1 h 33 min Bit rate mode : Variable Bit rate : 91 b/s Frame rate : 0.645 FPS Stream size : 62.0 KiB (0%) Title : English Language : English (US) Forced : No Encoded date : 2023-05-02 05:20:22 UTC Tagged date : 2023-05-02 05:20:23 UTC Count of events : 1808 Text #2 ID : 4 Format : Timed Text Codec ID : tx3g Duration : 1 h 26 min Bit rate mode : Variable Bit rate : 90 b/s Frame rate : 0.540 FPS Stream size : 57.1 KiB (0%) Title : French-CA Language : French Forced : No Encoded date : 2023-05-02 05:20:22 UTC Tagged date : 2023-05-02 05:20:23 UTC Count of events : 1406 Text #3 ID : 5 Format : Timed Text Codec ID : tx3g Duration : 1 h 33 min Bit rate mode : Variable Bit rate : 72 b/s Frame rate : 0.530 FPS Stream size : 49.1 KiB (0%) Title : Spanish Language : Spanish (150) Forced : No Encoded date : 2023-05-02 05:20:22 UTC Tagged date : 2023-05-02 05:20:23 UTC Count of events : 1486 Link to comment Share on other sites More sharing options...
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