Live channel works in HDHR app but not Emby

[feltonquin 5]

My local channels (NBC, CBS, ABC) play in the HDHomeRun app on any device, but on Emby one channel consistently fails to load ... it stalls at 26% on any device.

I don't know if it is a tuner issue or an Emby Server issue.

I don't think it is an Emby Client issue because it the 26% loading is consistent across devices.

I don't think it is a Tuner issue or signal strength issue else I would not be able to tune the channel in the HDHR native app (Roku, Windows, etc.)

My Emby server is a Synology NAS 920+ and my HDHR is an HDHR Extend with H.264 transcoding built-in (assuming it's configured correctly).

Thanks for any troubleshooting recommendations.

[Abobader 2942]

Hello feltonquin,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 14910]

Hi.  Any chance this one channel is ATSC 3.0?

Let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[feltonquin 5]

Untitled document.txt

I am not sure how to see whether a channel is ATSC 3.0 or not.

With further testing, I am finding my problem channel plays via Emby in a browser, and it plays on Emby's iOS app. Maybe it is just the Roku (Emby app) where the channel gets to to 26% on the spinner and stops there.

Logs from server are as I tried to tune the problem channel via the Roku app.

 

Edited August 20, 2022 by feltonquin

[ebr 14910]

Hi.  Can we please see the ffmpeg log(s) created as well?

@softworkz

[feltonquin 5]

I see ffmpeg-transcode-* and ffmpeg-directstream-* logs in the Emby logs area.

Attached is Unititled 2 which (was a transcode log) that correlates to the Roku failing to livestream at 26%

If I use VLC app and open a Direct Stream, the channel plays fine.

 

 

Untitled document 2 (1).txt

Edited August 21, 2022 by feltonquin

[softworkz 3335]

Could you try with the latest Emby Releae?

Please provide all logs (ffmpeg and server logs)

[Luke 37053]

8 hours ago, feltonquin said:

I see ffmpeg-transcode-* and ffmpeg-directstream-* logs in the Emby logs area.

Attached is Unititled 2 which (was a transcode log) that correlates to the Roku failing to livestream at 26%

If I use VLC app and open a Direct Stream, the channel plays fine.

 

 

Untitled document 2 (1).txt 12.83 kB · 1 download

Hi, yes, can you update to emby server 4.7.6?

[feltonquin 5]

I used the "Manual Install" button in the Synology package manager to install 4.8.0.8-*  (beta) and all the problems are solved.

Live TV works fine now for the problem channel that was stalling out at 26%. 

I also see closed captions now -- new feature -- very exciting!

Thanks for the help, I think this issue can be closed as resolved?

 

 

embyserver (1).txt ffmpeg-transcode-cea275cf-e8d5-4df9-8b65-a4852bb5d12c_1.txt