Jonathan1683 24 Posted August 8, 2022 Share Posted August 8, 2022 Hello I have a friend that is saying they sometimes don't hear audio and I noticed it's usually when the movie has EAC3 audio. Is there a way to fix this issue server side or client side. Like can I force the audio to convert to AC3 ? Thank you! Link to comment Share on other sites More sharing options...
SamES 890 Posted August 8, 2022 Share Posted August 8, 2022 What app version are they using and what tv model? Can you share an ffmpeg log from one of these playbacks? Link to comment Share on other sites More sharing options...
Jonathan1683 24 Posted August 23, 2022 Author Share Posted August 23, 2022 Thanks I will come back next time I have the issue I already changed the audio and the person is very non tech savvy so I will probably have to go to her house and check. I thought it would have been a more known issue. Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 23, 2022 Share Posted August 23, 2022 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Shenniko 5 Posted September 2, 2022 Share Posted September 2, 2022 May also be related to : Try lowering the quality until it transcodes the audio to see if you get audio Link to comment Share on other sites More sharing options...
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