Emby with Subscription, has issue with playback of 4K HEVC

[sirbubber 0]

I have been using EMBY as media server for a long time. it runs on a Qnap ts-453be 8GB ram

I use it for my DVD and Blue rays, which I watch on Apple devices 

Lately I started buying 4K Blue rays, and ripping them with makeMKV.

But here is where the problem starts.

So I have premium  Subs and run playback from EMBY client apps or MRMC (KODI for Apple).

99.8% of content in 4K starts buffering or stop playback after some sec. in any EMBY player.

AppleTV, Ipad or Iphone.

I have tried with or without transcoding, By setting the user up to no transcoding.

 

I have also setting EMBY server into MRMC, and here playback has no problem.

All 4K ripped movies playback fine.

 

Why does MRMC playback fine, but the EMBY client stutters and buffers?

 

 

EMBY vs MRMC(KODI).pdf

[Luke 37008]

@sirbubber

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[sirbubber 0]

Thank you for your understanding, I'm new here.

 

So I tried with more information and added the log file.

All playback was done on AppleTV 4K - the EMBY server is still running on Qnap ts-453be 8GB ram.

First I played Batman in the EMBY app, and here I get stutters right a way, and freezes multiple times

I stop playback on EMBY

Then I start the same movie, Batman in MRMC (Kodi for Apple) on stuttering or freezes.

Again stop the playback

Then I also try Ant-man and the Wasp, same results Emby player stutters, but no freezes, but on MRMC no stutter

 

For Batman on EMPY, playback was started at timecode: 2022-08-08 15:41:03.822

And ended: 2022-08-08 15:42:06.947 

For Batman on MRMC was started at this timecode: 2022-08-08 15:43:12.418 

And ended: 2022-08-08 15:43:58.320

 

For Ant-man & the Wasp on EMPY, playback was started at timecode: 2022-08-08 15:45:15.288

And ended: 2022-08-08 15:45:36.662 

For Ant-man & the wasp on MRMC was started at this timecode: 2022-08-08 15:45:49.558

And ended: 2022-08-08 15:46:15.225

 

embyserver (1).txt

[sirbubber 0]

do you see anything in my logs?

[Luke 37008]

On 8/12/2022 at 1:29 PM, sirbubber said:

do you see anything in my logs?

hi @sirbubber can you please provide a log example from playing with an Emby app, such as Ipad or our Apple TV app? Thanks !

[sirbubber 0]

Hi this is included in the log file. 
 

please see at this time codes:

Played Ant-man & the Wasp on EMPY, on Apple TV playback was started at timecode: 2022-08-08 15:45:15.288

And ended: 2022-08-08 15:45:36.662 

[vdatanet 1549]

Emby Server + HEVC HDR + Emby Player (ipadOS, tvOS, iOS) = bad experience (since many years)

[Luke 37008]

4 minutes ago, sirbubber said:

Hi this is included in the log file. 
 

please see at this time codes:

 

Played Ant-man & the Wasp on EMPY, on Apple TV playback was started at timecode: 2022-08-08 15:45:15.288

And ended: 2022-08-08 15:45:36.662 

Hi there, did you forget to attach the log file?

[Luke 37008]

4 minutes ago, vdatanet said:

Emby Server + HEVC HDR + Emby Player (ipadOS, tvOS, iOS) = bad experience (since many years)

Relief is coming soon because the iOS app is about to get an automatic switch to the native player whenever possible. And then after that will be ported into the Apple TV app.