CarlosLima 148 Posted August 4, 2022 Share Posted August 4, 2022 Hi, I've noticed on the dashboard that some customers are showing this "Container not supported" message. The one in the image is a reproduction of a live TV channel. I did not receive a problem alert from the customer. Is this normal or do I need to do something to fix it? Thanks Link to comment Share on other sites More sharing options...
Solution ebr 14910 Posted August 4, 2022 Solution Share Posted August 4, 2022 Hi. That is normal. Many apps/platforms don't directly support TS as a container (with full functionality like seeking) so we remux it to provide that. Link to comment Share on other sites More sharing options...
CarlosLima 148 Posted August 4, 2022 Author Share Posted August 4, 2022 (edited) Ah, okay, I understood. Thank you so much. - - - Hi, still on the same subject, playing live tv channels, is this type of message also normal? "The media bitrate exceeds the limit." "Direct playback error" Edited August 4, 2022 by CarlosLima Link to comment Share on other sites More sharing options...
Luke 37050 Posted August 4, 2022 Share Posted August 4, 2022 51 minutes ago, CarlosLima said: Ah, okay, I understood. Thank you so much. - - - Hi, still on the same subject, playing live tv channels, is this type of message also normal? "The media bitrate exceeds the limit." "Direct playback error" It could happen occasionally with some files. We'd have to look at a specific example in order to provide a more detailed answer. 1 Link to comment Share on other sites More sharing options...
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