austie 3 Posted August 1, 2022 Share Posted August 1, 2022 I recently help setup a Emby Server on an Nvidia Shield Pro 2019 model as well as the Emby App on the device for playback for a family friend as they loved how easy the system is to use and as they are not very tech savvy, wanted something simple for their grandkids to watch stuff as Plex as problematic for them after the person who set it up moved away. After setting up the library's we found it would start/stop playback which was partly caused by a wifi connection issue which was resolved by changing to wired network as well as upon doing some research I found some issues in the settings of the app permissions which I changed as well as post pointing to disabling the DNLA playback. Everything then started to get worse over the course of a week with the blue spinning wheel showing it's loading but when reviewing the status of the server playback on a laptop showed that the movie was playing back but the shield emby app just showed the blue spinning wheel. I run Emby Server from a Windows PC and play back on a shield device with no issues so I am at a loss as to what is going on. I've attached the logs to help highlight what occurred on the most recent attempt to get this resolved. Any help would be greatly appriciated embyserver.txt ffmpeg-remux-1132c7c8-0985-4009-9375-522f58935f6d_1.txt Link to comment Share on other sites More sharing options...
ebr 14903 Posted August 1, 2022 Share Posted August 1, 2022 Hi. A couple of things to try. First, make sure the Shield isn't running out of space in the playback attempt and also update both the server and the app as they are both behind. Please let us know how you make out. Link to comment Share on other sites More sharing options...
austie 3 Posted August 1, 2022 Author Share Posted August 1, 2022 @ebr where do I find the setting for the playback space? The only thing on this shield is it's default apps and the Emby Server and App. Will update both also. All files are stored on a Qnap NAS Link to comment Share on other sites More sharing options...
Luke 37008 Posted August 1, 2022 Share Posted August 1, 2022 1 minute ago, austie said: @ebr where do I find the setting for the playback space? The only thing on this shield is it's default apps and the Emby Server and App. Will update both also. All files are stored on a Qnap NAS Hi, by space he just means how much disk space is available on the Shield. How much space do you have available? Also are you able to update to Emby server 4.7? Link to comment Share on other sites More sharing options...
austie 3 Posted August 2, 2022 Author Share Posted August 2, 2022 The shield has 8.5gb free and has just been updated to the latest version. I'm unable to collect logs at present as they have gone away until next week but it's still doing the same as prior to the update just spinning on the shield but showing playing on dashboard Link to comment Share on other sites More sharing options...
ebr 14903 Posted August 2, 2022 Share Posted August 2, 2022 4 hours ago, austie said: just spinning on the shield Can you please reproduce that and then follow the instructions to send a log from the app? You should be able to send the log right from the OSD cog menu while it is attempting to play. Thanks. Link to comment Share on other sites More sharing options...
austie 3 Posted August 10, 2022 Author Share Posted August 10, 2022 I was able to update the server today, was having some trouble trying to get the log from the app however the same issue is occurring with the most recent server update. embyserver (1).txt ffmpeg-remux-46de0c21-7c04-4ad6-987c-6a5bb92ae8a5_1.txt Link to comment Share on other sites More sharing options...
ebr 14903 Posted August 10, 2022 Share Posted August 10, 2022 2 hours ago, austie said: was having some trouble trying to get the log from the app Hi. What problem did you have? Did you follow the instructions in the article I linked for sending the log from the app during playback? Link to comment Share on other sites More sharing options...
austie 3 Posted August 11, 2022 Author Share Posted August 11, 2022 @ebr I did follow the guide but with the debug option on the server went unresponsive for some unknown reason. Is it because I have the Emby Server on the Nvidia Shield as well as the Emby App that could be causing this issue? In my own personal setup only difference to the way this setup is that the Shield is acting as Server and playback functionality as well as the free version of Emby Server. My own setup I have the Emby lifetime subscription license installed on a Win10 as the server QNAP Nasboxes for the storage Nvidia Shield for playback And I've not got any of these issues at all. Link to comment Share on other sites More sharing options...
ebr 14903 Posted August 11, 2022 Share Posted August 11, 2022 4 hours ago, austie said: I did follow the guide Hi. You followed these instructions? If so, can you please provide the requested info? Thanks. Quote Emby for Android TV/Fire TV and Emby for Roku Logs These apps have the option to send an app log to us electronically. You enter the settings page and turn on the "Debug Options". Now there will be a new option on the user menu at the top of your app home page labelled "Send Log". Quote If you are using Android TV/Fire TV and your problem is with playback, please send the log directly from the playback OSD. There will be an option on the "cog" menu. Reproduce your problem and then use this button to send the log. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
austie 3 Posted September 8, 2022 Author Share Posted September 8, 2022 Good Evening @ebr Due to illiness and covid I've finally been able get the debug/logs again however within the with debug logging enabled I have no ability to send the logs to you. It's still just a spinning wheel and no display, eventually it gives an error along the lines of "Gave up too many errors". I've given you the screen shot of what the Sever is configured as, a photo showing what is happening on the TV/SHIELD for reference and all the most recent logs Regards Austie ffmpeg-directstream-4df2785f-3aa6-4827-9e00-48134308060e_1.txt ffmpeg-transcode-7fdc6807-5b3c-4e25-bb18-5f60d699ef23_1.txt ffmpeg-transcode-f9ab843c-eea0-41b9-884d-302c6f7f2243_1.txt ffmpeg-transcode-a1044cfa-2071-4c0b-bf40-b02288eb6f04_1.txt ffmpeg-transcode-3d79a441-d28c-4df9-8a3c-e8657a02128e_1.txt embyserver (3).txt Link to comment Share on other sites More sharing options...
ebr 14903 Posted September 8, 2022 Share Posted September 8, 2022 Hi. Not the debug logging on the server - there is an option in the app labeled "Debug Options". However, it looks like ffmpeg is crashing on your server so that app log may not tell us much anyway. You should update the app and also can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
Arifin009 0 Posted September 10, 2022 Share Posted September 10, 2022 Nic web Link to comment Share on other sites More sharing options...
Luke 37008 Posted September 11, 2022 Share Posted September 11, 2022 @austie has this helped? Link to comment Share on other sites More sharing options...
austie 3 Posted September 19, 2022 Author Share Posted September 19, 2022 @Luke & @ebr Unfortunately side loading the application did not make any issue, it actually lost the fact that the person had paid for the application on their Google account & had no way to tell it that it had been paid for. There was no application update in the Google Playstore to download either so no application updates With the sideloaded version it just continued with the spinning wheel. As both the server and application are playing on the same device is this part of the cause of the problem? Link to comment Share on other sites More sharing options...
Luke 37008 Posted September 19, 2022 Share Posted September 19, 2022 6 hours ago, austie said: @Luke & @ebr Unfortunately side loading the application did not make any issue, it actually lost the fact that the person had paid for the application on their Google account & had no way to tell it that it had been paid for. There was no application update in the Google Playstore to download either so no application updates With the sideloaded version it just continued with the spinning wheel. As both the server and application are playing on the same device is this part of the cause of the problem? Hi, we haven't worked that out yet but ultimately you'll be able to carry the purchase over. Link to comment Share on other sites More sharing options...
austie 3 Posted October 19, 2022 Author Share Posted October 19, 2022 @Luke & @ebr, after lots of trial and error I've manage to get the setup working but found when using a 2nd Nvidia Shield device for troubleshooting that housing the server and the app on the same device was just not going to work. Not sure if there is something else that can be done, but for now the happy family have the server running on an old QNAP TS-569L with the shield as the player side of it. Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 19, 2022 Share Posted October 19, 2022 @austie what do you mean by just not going to work? A lot of people run that setup around here. Link to comment Share on other sites More sharing options...
austie 3 Posted October 20, 2022 Author Share Posted October 20, 2022 @Luke as I posted at the start of the thread its a spinning wheel then gives up. The dashboard on the server looks like it's trying to play but the app doesn't play it in the end. Nothing is different in the network setup apart from the QNAP model that stores the data and I use a Windows box for my Emby server to the Shield/Shield/Qnap setup that was having these issues. Ran latest version of the server and the emby app also still no good. It also ran on wired 1gb network connection. Only way to resolve was to remove the Emby Server off of the Nvidia Shield for media to play back. Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 20, 2022 Share Posted October 20, 2022 16 hours ago, austie said: @Luke as I posted at the start of the thread its a spinning wheel then gives up. The dashboard on the server looks like it's trying to play but the app doesn't play it in the end. Nothing is different in the network setup apart from the QNAP model that stores the data and I use a Windows box for my Emby server to the Shield/Shield/Qnap setup that was having these issues. Ran latest version of the server and the emby app also still no good. It also ran on wired 1gb network connection. Only way to resolve was to remove the Emby Server off of the Nvidia Shield for media to play back. I would suggest updating the Shield Server to 4.7.8. Link to comment Share on other sites More sharing options...
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