ShadowKindjal 19 Posted July 25, 2022 Share Posted July 25, 2022 I have multiple users reporting no audio when playing some content on their Samsung TVs. I've noticed that this seems to only occur when the Samsung TV users are playing audio under the EAC3 codec. I have posted the the ffmpeg transcode log from one of the streams with no audio on the Samsung TV with the following model number (UN65RU7100FXZA). ffmpeg-transcode-74d42665-51ab-46bc-8340-904a511ab976_1.txt Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 25, 2022 Share Posted July 25, 2022 HI, this is resolved for the next update to the app. For immediate relief you can install it via USB. Thanks. Link to comment Share on other sites More sharing options...
bigdogbcn 0 Posted August 12, 2022 Share Posted August 12, 2022 On 25/07/2022 at 10:11, Luke said: HI, this is resolved for the next update to the app. For immediate relief you can install it via USB. Thanks. hey i am having the exact same issue, where can i download the latest version of emby to put on a usb and install on my samsung tv. Link to comment Share on other sites More sharing options...
Luke 36886 Posted August 12, 2022 Share Posted August 12, 2022 Just now, bigdogbcn said: hey i am having the exact same issue, where can i download the latest version of emby to put on a usb and install on my samsung tv. https://emby.media/download.html Link to comment Share on other sites More sharing options...
bigdogbcn 0 Posted August 12, 2022 Share Posted August 12, 2022 4 minutes ago, Luke said: https://emby.media/download.html how do i know what version to download? Link to comment Share on other sites More sharing options...
Luke 36886 Posted August 12, 2022 Share Posted August 12, 2022 Just now, bigdogbcn said: how do i know what version to download? Hi, did you click on the Samsung link and follow the instructions? Link to comment Share on other sites More sharing options...
bigdogbcn 0 Posted August 12, 2022 Share Posted August 12, 2022 14 minutes ago, Luke said: Hi, did you click on the Samsung link and follow the instructions? yes great done, am i right to assume that eventually samsung will serve a newer version of the software that will address this issue? Link to comment Share on other sites More sharing options...
Luke 36886 Posted August 17, 2022 Share Posted August 17, 2022 On 8/11/2022 at 9:47 PM, bigdogbcn said: yes great done, am i right to assume that eventually samsung will serve a newer version of the software that will address this issue? @bigdogbcnyes we'll be submitting an update to Samsung soon. Link to comment Share on other sites More sharing options...
Jonathan1683 22 Posted October 3, 2022 Share Posted October 3, 2022 (edited) Hello has the app been updated where people can download it from their appstore or do they still need to update it manually? Also is there a specific version to look for? EDIT, I dont see a Q-Series TV on the download list? Thank you, Edited October 4, 2022 by Jonathan1683 Link to comment Share on other sites More sharing options...
solidsnakex37 42 Posted April 12, 2023 Share Posted April 12, 2023 Is this issue still on the current Emby download for Samsung TVs? I had a user with the same issue, audio was EAC3 and video was fine, audio was none existent. @SamES Link to comment Share on other sites More sharing options...
Jonathan1683 22 Posted April 12, 2023 Share Posted April 12, 2023 I don’t know, I ended up just getting all apple tvs, that’s the reason i don’t like android too many issues the players are slow bad UI etc Link to comment Share on other sites More sharing options...
solidsnakex37 42 Posted April 12, 2023 Share Posted April 12, 2023 Yeah it was odd. The only way I have found to fix the issue is to run a conversion in Emby on the file, then watch that one. Too much of a hassle Link to comment Share on other sites More sharing options...
SamES 880 Posted April 14, 2023 Share Posted April 14, 2023 On 12/04/2023 at 10:15, solidsnakex37 said: Is this issue still on the current Emby download for Samsung TVs? I had a user with the same issue, audio was EAC3 and video was fine, audio was none existent. @SamES Hi, can you please post the media info and any server/ffmpeg logs? Thanks Link to comment Share on other sites More sharing options...
ShadowKindjal 19 Posted May 5, 2023 Author Share Posted May 5, 2023 On 8/17/2022 at 11:51 AM, Luke said: @bigdogbcnyes we'll be submitting an update to Samsung soon. @Luke It looks like the Samsung store update was never updated. The currently live version still suffers from audio issues when playing EAC3 content. Do we have a timeframe one when the store will be updated? Link to comment Share on other sites More sharing options...
Luke 36886 Posted May 5, 2023 Share Posted May 5, 2023 1 hour ago, ShadowKindjal said: @Luke It looks like the Samsung store update was never updated. The currently live version still suffers from audio issues when playing EAC3 content. Do we have a timeframe one when the store will be updated? It was updated, except for a few models that they rejected for and we have to resubmit. Link to comment Share on other sites More sharing options...
solidsnakex37 42 Posted July 16, 2023 Share Posted July 16, 2023 On 5/4/2023 at 8:39 PM, Luke said: It was updated, except for a few models that they rejected for and we have to resubmit. Did the resubmit go through? I have this same issue, direct play through Samsung TV, Model QN65Q7DRAFXZA does not have any sound with EAC 5.1 content. Just using TV speakers, no external sound system Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 17, 2023 Share Posted July 17, 2023 On 7/15/2023 at 9:08 PM, solidsnakex37 said: Did the resubmit go through? I have this same issue, direct play through Samsung TV, Model QN65Q7DRAFXZA does not have any sound with EAC 5.1 content. Just using TV speakers, no external sound system What version number do you have now? Link to comment Share on other sites More sharing options...
solidsnakex37 42 Posted July 17, 2023 Share Posted July 17, 2023 34 minutes ago, Luke said: What version number do you have now? I am on 1.2.6, for now if I use the convert feature on those items that have EAC3 5.1 Emby changes it to AAC 5.1 Am I on the latest or is there another version I can sideload onto the TV? Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 17, 2023 Share Posted July 17, 2023 19 hours ago, solidsnakex37 said: I am on 1.2.6, for now if I use the convert feature on those items that have EAC3 5.1 Emby changes it to AAC 5.1 Am I on the latest or is there another version I can sideload onto the TV? You could try side loading our usb version and see if that helps. Link to comment Share on other sites More sharing options...
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