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Premium - Unable to access external server


Brawl

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Hello.

I bought a lifetime premium account yesterday. 

I am trying to set up remote access. I have followed all of the guide, up to the part where I go to canyouseeme.org, and the IP address they have on there, is very different to my IP address.

The guide says if this happens, to come to the forums for assistance.

I am with Virgin Media in the UK, and as far as I am aware from checking, there is no CG-NAT enabled.

Any ideas?

Many thanks!

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Hello Brawl,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:


Thank you.

Emby Team

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I also ran tracert 8.8.8.8 in CMD, and got the following if that helps:


Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  RT-AX82U-FCD8 [192.***.**.*]
  2     *        *        *     Request timed out.
  3    13 ms    13 ms    12 ms  watf-core-2a-xe-1130-0.network.virginmedia.net [80.3.1.69]
  4     *        *        *     Request timed out.
  5    13 ms    13 ms    21 ms  eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130]
  6    14 ms    12 ms    12 ms  142.250.160.116
  7    18 ms    25 ms    21 ms  216.239.41.149
  8    18 ms    18 ms    15 ms  142.251.52.143
  9    15 ms    12 ms     9 ms  dns.google [8.8.8.8]

Trace complete.

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I cannot edit my first post, do going to give some more information. Still not able to connect externally, although can now see port 8096 on canyouseeme.org, but not 8920.

That said, I am also confused by your connectivity guide:

Quote

The IP you see listed here must match what Emby shows on the dashboard

Because canyouseeme.org shows my public IP address, which makes sense, but the local IP address in the Emby dashboard is my private IP address so surely it would never match?

 

 

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pwhodges

It should match the remote address, which is on the line below the local address on the dashboard.  If you have specified a domain, that is what will appear on that line, though.

Paul

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Happy2Play
4 hours ago, Brawl said:
Quote

The IP you see listed here must match what Emby shows on the dashboard

Because canyouseeme.org shows my public IP address, which makes sense, but the local IP address in the Emby dashboard is my private IP address so surely it would never match?

Have you enabled allow Remote Connections on the Network page?

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8 hours ago, pwhodges said:

It should match the remote address, which is on the line below the local address on the dashboard.  If you have specified a domain, that is what will appear on that line, though.

Paul


Ahhh. That makes sense. Thank you!

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8 hours ago, Happy2Play said:

Have you enabled allow Remote Connections on the Network page?


Hey, I did. I spent quite a few hours on it last night.

I have got it working, kind of, but only if you connect through Emby Connect and it is linked to a user on the account. If I try to just go to the IP Address + port, it refuses to connect.

That is good enough for me, although will probably mess around to see why it wont just connect through the IP :)

Thank you for responding!

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10 hours ago, Brawl said:


Hey, I did. I spent quite a few hours on it last night.

I have got it working, kind of, but only if you connect through Emby Connect and it is linked to a user on the account. If I try to just go to the IP Address + port, it refuses to connect.

That is good enough for me, although will probably mess around to see why it wont just connect through the IP :)

Thank you for responding!

HI, the way those two mechanisms connect is no different, so this would suggest that when you're trying to connect by IP address, that you're not using the correct address.

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On 15/07/2022 at 18:20, Luke said:

HI, the way those two mechanisms connect is no different, so this would suggest that when you're trying to connect by IP address, that you're not using the correct address.

I see. Thank you. I will take a look, and see what I am doing wrong :)

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17 hours ago, Luke said:

Were you able to locate the correct remote address?

All working now. Thanks again for your help, very much appreciated! Its nice for you guys to follow up!

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