Brawl 1 Posted July 14, 2022 Share Posted July 14, 2022 Hello. I bought a lifetime premium account yesterday. I am trying to set up remote access. I have followed all of the guide, up to the part where I go to canyouseeme.org, and the IP address they have on there, is very different to my IP address. The guide says if this happens, to come to the forums for assistance. I am with Virgin Media in the UK, and as far as I am aware from checking, there is no CG-NAT enabled. Any ideas? Many thanks! Link to comment Share on other sites More sharing options...
Abobader 2933 Posted July 14, 2022 Share Posted July 14, 2022 Hello Brawl, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 14, 2022 Author Share Posted July 14, 2022 I also ran tracert 8.8.8.8 in CMD, and got the following if that helps: Tracing route to dns.google [8.8.8.8] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms RT-AX82U-FCD8 [192.***.**.*] 2 * * * Request timed out. 3 13 ms 13 ms 12 ms watf-core-2a-xe-1130-0.network.virginmedia.net [80.3.1.69] 4 * * * Request timed out. 5 13 ms 13 ms 21 ms eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130] 6 14 ms 12 ms 12 ms 142.250.160.116 7 18 ms 25 ms 21 ms 216.239.41.149 8 18 ms 18 ms 15 ms 142.251.52.143 9 15 ms 12 ms 9 ms dns.google [8.8.8.8] Trace complete. Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 14, 2022 Author Share Posted July 14, 2022 I cannot edit my first post, do going to give some more information. Still not able to connect externally, although can now see port 8096 on canyouseeme.org, but not 8920. That said, I am also confused by your connectivity guide: Quote The IP you see listed here must match what Emby shows on the dashboard Because canyouseeme.org shows my public IP address, which makes sense, but the local IP address in the Emby dashboard is my private IP address so surely it would never match? Link to comment Share on other sites More sharing options...
pwhodges 1509 Posted July 14, 2022 Share Posted July 14, 2022 It should match the remote address, which is on the line below the local address on the dashboard. If you have specified a domain, that is what will appear on that line, though. Paul 1 Link to comment Share on other sites More sharing options...
Happy2Play 8139 Posted July 14, 2022 Share Posted July 14, 2022 4 hours ago, Brawl said: Quote The IP you see listed here must match what Emby shows on the dashboard Because canyouseeme.org shows my public IP address, which makes sense, but the local IP address in the Emby dashboard is my private IP address so surely it would never match? Have you enabled allow Remote Connections on the Network page? Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 15, 2022 Author Share Posted July 15, 2022 8 hours ago, pwhodges said: It should match the remote address, which is on the line below the local address on the dashboard. If you have specified a domain, that is what will appear on that line, though. Paul Ahhh. That makes sense. Thank you! Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 15, 2022 Author Share Posted July 15, 2022 8 hours ago, Happy2Play said: Have you enabled allow Remote Connections on the Network page? Hey, I did. I spent quite a few hours on it last night. I have got it working, kind of, but only if you connect through Emby Connect and it is linked to a user on the account. If I try to just go to the IP Address + port, it refuses to connect. That is good enough for me, although will probably mess around to see why it wont just connect through the IP Thank you for responding! Link to comment Share on other sites More sharing options...
Luke 36879 Posted July 15, 2022 Share Posted July 15, 2022 10 hours ago, Brawl said: Hey, I did. I spent quite a few hours on it last night. I have got it working, kind of, but only if you connect through Emby Connect and it is linked to a user on the account. If I try to just go to the IP Address + port, it refuses to connect. That is good enough for me, although will probably mess around to see why it wont just connect through the IP Thank you for responding! HI, the way those two mechanisms connect is no different, so this would suggest that when you're trying to connect by IP address, that you're not using the correct address. Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 18, 2022 Author Share Posted July 18, 2022 On 15/07/2022 at 18:20, Luke said: HI, the way those two mechanisms connect is no different, so this would suggest that when you're trying to connect by IP address, that you're not using the correct address. I see. Thank you. I will take a look, and see what I am doing wrong Link to comment Share on other sites More sharing options...
Luke 36879 Posted July 19, 2022 Share Posted July 19, 2022 Were you able to locate the correct remote address? Link to comment Share on other sites More sharing options...
Brawl 1 Posted July 19, 2022 Author Share Posted July 19, 2022 17 hours ago, Luke said: Were you able to locate the correct remote address? All working now. Thanks again for your help, very much appreciated! Its nice for you guys to follow up! 1 Link to comment Share on other sites More sharing options...
Luke 36879 Posted July 19, 2022 Share Posted July 19, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now