tehmosoo 0 Posted July 12, 2022 Share Posted July 12, 2022 Hello, I have an Emby Premiere account for more than 2 years and suddenly external connections to my server are not working anymore. No networking changes were done that can trigger this. Emby Connect is redirecting to the login page after entering credentials. External (IP-based) URL is also dead. Checked the setup in Emby server and external connections are still allowed, no changes there. Premiere key is the same and still present in the server. Can you please help? Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 12, 2022 Share Posted July 12, 2022 Hi there, I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
tehmosoo 0 Posted July 12, 2022 Author Share Posted July 12, 2022 Test Your External Address - doesn't work, as i said in my first post. Setup Port Forwarding - why would i do this since the set up has not been touched anywhere in the LAN? I already said that trying to log in through Emby Connect redirects me back to the login page, which looks like a licensing issue. What details should i provide (securely) to have the license checked? Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 12, 2022 Share Posted July 12, 2022 Port forwarding is needed for remote access. Emby server tried to set this up automatically but it's not guaranteed to work with all router models and some don't allow it. We recommend setting it up manually. Link to comment Share on other sites More sharing options...
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