duaikan 0 Posted July 5, 2022 Share Posted July 5, 2022 (edited) hallo... i have problem with audio when play movie file with dolby digital plus audio, dolby atmos. the sound doesnt seems right, it feels like the sound is too low. but when i play with media player from the tv, the sound is good. what happen with this version? can u guys solve it? thanks Edited July 5, 2022 by duaikan Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 5, 2022 Share Posted July 5, 2022 Can you please play that item for a few seconds and then follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 6, 2022 Author Share Posted July 6, 2022 20 hours ago, ebr said: Can you please play that item for a few seconds and then follow the instructions to send a log from the app? okay, whats next? i already send log from the app when play the movie. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 6, 2022 Share Posted July 6, 2022 1 minute ago, duaikan said: okay, whats next? i already send log from the app when play the movie. Quote Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Thanks. Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 6, 2022 Author Share Posted July 6, 2022 4 minutes ago, ebr said: Thanks. i have problem with audio when play movie file with dolby digital plus audio, dolby atmos. the sound doesnt seems right, it feels like the sound is too low. but when i play with media player from the tv, the sound is good. 08.52 am duaikan Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 6, 2022 Author Share Posted July 6, 2022 3 minutes ago, duaikan said: i have problem with audio when play movie file with dolby digital plus audio, dolby atmos. the sound doesnt seems right, it feels like the sound is too low. but when i play with media player from the tv, the sound is good. 08.52 am duaikan like this @ebr? Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 6, 2022 Share Posted July 6, 2022 Yes, thanks. It appears your system doesn't support that audio format so it is internally mixing it down to stereo. This would cause a loss of dynamic range and potentially make it sound quieter. Are you playing just on the TV speakers? Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 20 hours ago, ebr said: Yes, thanks. It appears your system doesn't support that audio format so it is internally mixing it down to stereo. This would cause a loss of dynamic range and potentially make it sound quieter. Are you playing just on the TV speakers? i dont get it. but when i play with v2.0.70 the audio sound perfect. why can be? i think the issue its not my player, its on the app when update to v2077. no, i play with soundbar ht rt3 via hdmi arc. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 7, 2022 Share Posted July 7, 2022 Hi. Can you try side-loading this app on the same device and see how it compares? https://emby.media/emby-for-android.html Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 (edited) 14 minutes ago, ebr said: Hi. Can you try side-loading this app on the same device and see how it compares? https://emby.media/emby-for-android.html i dont understand. what do u mean? open the app then what? Edited July 7, 2022 by duaikan Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 (edited) 5 minutes ago, duaikan said: i dont understand. what do u mean? open the app then what? ah, do u want me to install the app for android to my smart tv? Edited July 7, 2022 by duaikan Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 52 minutes ago, ebr said: Hi. Can you try side-loading this app on the same device and see how it compares? https://emby.media/emby-for-android.html i have tried, but the app its very heavy on my tv. lag when play movie. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 7, 2022 Share Posted July 7, 2022 1 hour ago, duaikan said: but when i play with v2.0.70 the audio sound perfect. If you have that version installed somewhere, can you send a log from the app right after starting playback of the same item as before? Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 22 minutes ago, ebr said: If you have that version installed somewhere, can you send a log from the app right after starting playback of the same item as before? done! 00.51 pm duaikan Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 7, 2022 Share Posted July 7, 2022 Hi. There was no playback in that log. Please play the item for a few seconds and then send the log directly from the cog menu on the OSD. Thanks. Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 4 minutes ago, ebr said: Hi. There was no playback in that log. Please play the item for a few seconds and then send the log directly from the cog menu on the OSD. Thanks. okay. 00.58 pm duaikan Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 7, 2022 Share Posted July 7, 2022 Unfortunately, I'm still not getting the information from the start of playback. Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 7, 2022 Author Share Posted July 7, 2022 13 minutes ago, ebr said: Unfortunately, I'm still not getting the information from the start of playback. how about this? i send twice. 01.21pm duaikan Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 8, 2022 Share Posted July 8, 2022 Unfortunately, your device is simply not sending the log information I wanted to see. What do you mean by the other app being "heavy"? Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 8, 2022 Author Share Posted July 8, 2022 (edited) 2 hours ago, ebr said: Unfortunately, your device is simply not sending the log information I wanted to see. What do you mean by the other app being "heavy"? i mean, my tv is low specification, so cannot play the movie with that android phone app. stuck when i start the file. i just hear audio only in 1 second, no visual, then the app was freeze. what can i do now? i already send log information, but u dont get it. Edited July 8, 2022 by duaikan Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 8, 2022 Author Share Posted July 8, 2022 i have send log again. 00.57 pm duaikan Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 8, 2022 Share Posted July 8, 2022 I am receiving your logs it is just that the device is compressing the information so much that I cannot see the information I want to. Not your fault but the last log looks like it was sent before logging in and did not have any playback. I was hoping to see if there was a difference between how the item is being played between 70 and 77. Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 8, 2022 Author Share Posted July 8, 2022 17 minutes ago, ebr said: I am receiving your logs it is just that the device is compressing the information so much that I cannot see the information I want to. Not your fault but the last log looks like it was sent before logging in and did not have any playback. I was hoping to see if there was a difference between how the item is being played between 70 and 77. i just send the log again. if u dont receiving my log, i dont know what to do anymore. i just hope u guys can fix the audio issue from v77. thanks bro... 01.30 pm duaikan Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 11, 2022 Share Posted July 11, 2022 Is it consistent? Link to comment Share on other sites More sharing options...
duaikan 0 Posted July 12, 2022 Author Share Posted July 12, 2022 18 hours ago, Luke said: Is it consistent? yes it is. throughout the film. Link to comment Share on other sites More sharing options...
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