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Android TV client randomly pause with subtitles


liamlovesyou

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liamlovesyou

Got a Hisense U6G Android TV version where I have Emby for Android TV. Direct playing random 1080p files with subtitles, randomly pauses playback. Not sure if it's a common issue with lower powered Android TV clients. Can provide logs if needed!

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liamlovesyou

Hi Luke,

Don't see any errors, just Info Server log that reports it's playing. I'll let it play and check back the logs in a few.

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liamlovesyou

Sorry for the delay @Luke, I was playing a movie without subtitles and it just kept randomly pausing, subtitles don't seem to be the issue here. Have more than enough bandwidth to stream the file. Got the exact time the issue occurred with the logs

2022-06-23 19:08:16.048 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:08:16.049 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:08:16.050 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:08:26.053 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:08:26.054 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:08:26.055 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:08:36.056 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:08:36.057 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:08:36.059 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:08:46.079 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:08:46.079 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:08:46.081 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:08:56.091 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:08:56.091 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:08:56.093 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:09:06.100 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:09:06.101 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:06.101 Info Server: http/1.1 Response 204 to host3. Time: 1ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:09:07.039 Info Server: http/1.1 GET http://192.168.1.237:8096/emby/videos/115/stream.mkv?DeviceId=6c127d27a5e35e7b&MediaSourceId=a331a1dea7e8ac371bbe1f44d2fc0923&Static=true&PlaySessionId=9482c2159254457a9144bc85e44c2f31. Connection=keep-alive, Host=192.168.1.237:8096, User-Agent=Emby/2.0.70g (Linux;Android 9) ExoPlayerLib/2.13.2, Accept-Encoding=identity, Range=bytes=12092110443-, Icy-MetaData=1
2022-06-23 19:09:16.112 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:09:16.113 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:16.114 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:09:26.124 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:09:26.126 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:26.127 Info Server: http/1.1 Response 204 to host3. Time: 3ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:09:33.048 Info Server: http/1.1 GET http://192.168.1.237:8096/emby/videos/115/stream.mkv?DeviceId=6c127d27a5e35e7b&MediaSourceId=a331a1dea7e8ac371bbe1f44d2fc0923&Static=true&PlaySessionId=9482c2159254457a9144bc85e44c2f31. Connection=keep-alive, Host=192.168.1.237:8096, User-Agent=Emby/2.0.70g (Linux;Android 9) ExoPlayerLib/2.13.2, Accept-Encoding=identity, Range=bytes=12092110443-, Icy-MetaData=1
2022-06-23 19:09:33.272 Info Server: http/1.1 Response 206 to host3. Time: 845083ms. http://192.168.1.237:8096/emby/videos/115/stream.mkv?DeviceId=6c127d27a5e35e7b&MediaSourceId=a331a1dea7e8ac371bbe1f44d2fc0923&Static=true&PlaySessionId=9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:33.273 Info Server: http/1.1 Response 500 to host3. Time: 26234ms. http://192.168.1.237:8096/emby/videos/115/stream.mkv?DeviceId=6c127d27a5e35e7b&MediaSourceId=a331a1dea7e8ac371bbe1f44d2fc0923&Static=true&PlaySessionId=9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:36.136 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:09:36.136 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:36.137 Info Server: http/1.1 Response 204 to host3. Time: 2ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress
2022-06-23 19:09:46.148 Info Server: http/1.1 POST http://192.168.1.237:8096/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; HiSmartTV A4 Build/PTMR.190127.037)
2022-06-23 19:09:46.149 Debug SessionManager: OnPlaybackProgress TimeUpdate 9482c2159254457a9144bc85e44c2f31
2022-06-23 19:09:46.149 Info Server: http/1.1 Response 204 to host3. Time: 1ms. http://192.168.1.237:8096/emby/Sessions/Playing/Progress

Pictured are the Stats for Nerds

20220623_191107.jpg

Edited by liamlovesyou
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GrimReaper

Hey up, 

Considering it's DirectPlaying, in-app logs might give some more insight, from the above link:

Quote
Emby for Android TV/Fire TV and Emby for Roku Logs
 
These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row (or menu option on the user menu at the top) labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:
 
  • Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
  • The time you sent the log (in Eastern Time please - UTC -5)
  • The name of the Emby user on the local server that was logged in at the time

Cheers

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GrimReaper
1 minute ago, liamlovesyou said:

Just replicated the issue and sent the logs from my Android TV app on my Hisense U6G

Check red lettering above. 😉

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liamlovesyou
8 minutes ago, GrimReaper said:

Check red lettering above. 😉

Haha, thank you, long day! I was playing a 1080p file of "The Good, the Bad and the Ugly" on user titled "Grandma" ~ 9:10PM EST

The playback literally paused for about 10 seconds on a single frame and then resumed playing

Edited by liamlovesyou
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Hi.  It looks like some sort of temporary network glitch - or perhaps something slowing down delivery on the server for some reason.

06-23 21:07:21.093  5612  5612 E EventLogger:   Caused by: java.net.SocketTimeoutException: timeout

Are you using the wireless connection built into the TV?

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liamlovesyou

Yes, I am. Despite being right next to the router, the TVs ethernet port is limited to 100/100 LOL. Should get ~600 up/down to the TV wireless though. Can run a speedtest!

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GrimReaper
16 hours ago, liamlovesyou said:

Despite being right next to the router, the TVs ethernet port is limited to 100/100

Why don't you try wired connection and see if same occurs, that should be enough bandwidth for majority (if not all) of your content, unless you have some high-end BD remuxes?

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liamlovesyou
56 minutes ago, GrimReaper said:

Why don't you try wired connection and see if same occurs, that should be enough bandwidth for majority (if not all) of your content, unless you have some high-end BD remuxes?

Using Ethernet would be limiting the bandwidth. The file is only like 15mbps, whereas wirelessly, the TV gets 600mbps

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GrimReaper
58 minutes ago, liamlovesyou said:

Using Ethernet would be limiting the bandwidth. The file is only like 15mbps, whereas wirelessly, the TV gets 600mbps

I don't quite understand your reply. You have 100 Mbps wired connection. You have 12 Mpbs file. What's limiting there? What would extra 500 Mbps bring if you won't be ever using them anyway? 

Edited by GrimReaper
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liamlovesyou
1 hour ago, GrimReaper said:

I don't quite understand your reply. You have 100 Mbps wired connection. You have 12 Mpbs file. What's limiting there? What would extra 500 Mbps bring if you won't be ever using them anyway? 

Why would I limit myself to 100mbps wired when I have better speeds available via WiFi 6, especially when playing larger 4k remux files.

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GrimReaper
5 minutes ago, liamlovesyou said:

Why would I limit myself to 100mbps wired when I have better speeds available via WiFi 6, especially when playing larger 4k remux files.

 

4 hours ago, GrimReaper said:

Why don't you try wired connection and see if same occurs

 

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GrimReaper

Then I'd guess you can safely exclude WiFi as being the only culprit and look for some systemic network-wide issue or check delivery side: was your server busy with some other tasks? Where is your media stored? Are you running any other service that might create excessive network traffic? Does your router have some QoS setting enabled that might interfere? 

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liamlovesyou

I was running intro detection, the media is stored on shucked HDDs directly connected to the motherboard, I am not running any service that would interfere with Emby. Qos is disabled. Not sure what it could be tbh

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seanbuff
27 minutes ago, liamlovesyou said:

I was running intro detection

that process can be quite resource intensive depending on your server spec - has this task finished or still ongoing? I would wait until that's done its thing and try again.

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liamlovesyou
2 hours ago, seanbuff said:

that process can be quite resource intensive depending on your server spec - has this task finished or still ongoing? I would wait until that's done its thing and try again.

Has finished and still occurs

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liamlovesyou

This still occurs, I've noticed it now on my Shield TV directly running direct connection to router, local play, direct play. No idea what's causing it. I've sent logs again at 4:18 pm, same issue as last time, it just paused for 0 reason and resumed 10-15 seconds later. Users name is Saysha

Edited by liamlovesyou
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Same thing in your logs:

06-29 16:18:15.070 19681 19681 E EventLogger:   Caused by: java.net.SocketTimeoutException: timeout

There is no way, unfortunately, for us to determine why that occurred.  Perhaps the version currently in Google review will make a difference since it does update Exoplayer.

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