brogen 2 Posted June 2, 2022 Share Posted June 2, 2022 Hello, As the title says I have some media that just spins, but the audio plays just fine. ( HAS WORKED FINE BEFORE ) Some movies or series play just fine, only two different series were it won't play. Works fine on other devices (PC, iPhone) I've tried: Reinstalling the Apple TV app Rebooting the server Renaming the Apple TV Removing the device from Emby list. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 2, 2022 Share Posted June 2, 2022 HI, can you provide a copy of the media info from the bottom of the web app detail screen? Thanks. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 2, 2022 Author Share Posted June 2, 2022 Just now, Luke said: HI, can you provide a copy of the media info from the bottom of the web app detail screen? Thanks. Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 2, 2022 Share Posted June 2, 2022 Hi, that's the server dashboard. can you provide a copy of the media info from the bottom of the video detail screen? Thanks. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 2, 2022 Author Share Posted June 2, 2022 (edited) 1 minute ago, Luke said: Hi, that's the server dashboard. can you provide a copy of the media info from the bottom of the video detail screen? Thanks. Edited June 2, 2022 by brogen Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 2, 2022 Share Posted June 2, 2022 Hi, that image isn't loading. Can you please try again? Thanks. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 2, 2022 Author Share Posted June 2, 2022 1 minute ago, Luke said: Hi, that image isn't loading. Can you please try again? Thanks. https://imgur.com/a/WqD6jHP Link to comment Share on other sites More sharing options...
brogen 2 Posted June 2, 2022 Author Share Posted June 2, 2022 (edited) This specific one doesn't work on the Apple TV nor the Android phone ( Video loading, but audio plays ) Edited June 2, 2022 by brogen Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 2, 2022 Share Posted June 2, 2022 And you're saying some files are fine? Link to comment Share on other sites More sharing options...
brogen 2 Posted June 2, 2022 Author Share Posted June 2, 2022 29 minutes ago, Luke said: And you're saying some files are fine? Yup, It's only 2 series where this issue happens. Other series, movies etc. work just fine on all devices. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 3, 2022 Author Share Posted June 3, 2022 Now I have another family member the Isn't able to access the Apple TV app, it just spins when he tries to connect (See errors at 2022-06-03 11:46:14.411) 2022-06-03 11:46:14.411 2022-06-03 11:46:14.411 embyserver (1).txt Link to comment Share on other sites More sharing options...
brogen 2 Posted June 3, 2022 Author Share Posted June 3, 2022 I've now located the issue with media not playing on the Apple TV. If I enable the MPV player, It can't play those specific ones. If I disable it, it works fine. I don't see it as a solution as this affects the Live TV performance by alot (Loading on a channel takes 10 seconds longer without MPV) Link to comment Share on other sites More sharing options...
brogen 2 Posted June 3, 2022 Author Share Posted June 3, 2022 Don't mind my issue with a family member that couldn't use the Emby app, its solved. Still an issue: "I've now located the issue with media not playing on the Apple TV. If I enable the MPV player, It can't play those specific ones. If I disable it, it works fine. I don't see it as a solution as this affects the Live TV performance by alot (Loading on a channel takes 10 seconds longer without MPV)" Link to comment Share on other sites More sharing options...
brogen 2 Posted June 10, 2022 Author Share Posted June 10, 2022 I would like an update on this. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 10, 2022 Author Share Posted June 10, 2022 Same issue with this: https://i.imgur.com/d5Uk4wJ.png Link to comment Share on other sites More sharing options...
brogen 2 Posted June 10, 2022 Author Share Posted June 10, 2022 And same issue with this: https://imgur.com/a/lfEBsKt Please note it only happens when using "Enable MPV" Link to comment Share on other sites More sharing options...
jpw007 1 Posted June 12, 2022 Share Posted June 12, 2022 I've been having an issue too, turns out it's with the latest docker images. Revert back to 4.6.7.0 and it should work. If you're on Unraid for your server just update settings and change repository to: emby/embyserver:4.6.7.0 I tried disabling MPV in the app settings on Apple TV also to no luck. Worked for one file but next the sound was stopping and starting constantly. Whatever has happened since the updates after this has borked something. Link to comment Share on other sites More sharing options...
brogen 2 Posted June 15, 2022 Author Share Posted June 15, 2022 Hello, thanks for the workaround! I don’t think It’s a permenant solution. I’ll see what the mod/admin says. Link to comment Share on other sites More sharing options...
jpw007 1 Posted June 16, 2022 Share Posted June 16, 2022 16 hours ago, brogen said: Hello, thanks for the workaround! I don’t think It’s a permenant solution. I’ll see what the mod/admin says. You're welcome I agree, far from an ideal solution (i personally always run latest and this is the first time i now haven't) but it's a useful bandaid to have the emby library useful again! 1 Link to comment Share on other sites More sharing options...
Skyfay 19 Posted June 16, 2022 Share Posted June 16, 2022 Same problem for my dad with Apple TV! The audio plays but the video just loads. There is a workaround. If you go into a series and then click the "Play Next" button, it works! But if he is at a certain Episode e.g. S01 F04 and clicks on the "Play" button it doesn't work. @Luke Any news? 1 Link to comment Share on other sites More sharing options...
Wolfen420 8 Posted June 29, 2022 Share Posted June 29, 2022 Is there any update to this? I have been experiencing the same problem for the past week now. Black screen with spinning circle and only audio. Disabling MPV also works on "some" of the videos but has unusual video glitching going on every few seconds. Frame skips or redraws or something. 1 Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 30, 2022 Share Posted June 30, 2022 Hi, we are looking into this. Can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
Wolfen420 8 Posted June 30, 2022 Share Posted June 30, 2022 Do you mean an actual video file? Link to comment Share on other sites More sharing options...
Luke 36881 Posted June 30, 2022 Share Posted June 30, 2022 20 minutes ago, Wolfen420 said: Do you mean an actual video file? Yes that would be great, thanks. Link to comment Share on other sites More sharing options...
Wolfen420 8 Posted June 30, 2022 Share Posted June 30, 2022 (edited) 12 minutes ago, Luke said: Yes that would be great, thanks. https://mega.nz/file/TYU3FLxY#RoXTTV2s4oSlj1rw5y8ENE290jojyCBhYBMC8bz5ijw Edited June 30, 2022 by Wolfen420 Link to comment Share on other sites More sharing options...
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