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1.2.8 - 4k videos transcoding; was direct playing on 1.2.7


gbone8106
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gbone8106
Posted (edited)

I have a UN65HU8550 with OneConnect box. Has always played 4k HDR content direct play no issues. After updating to 1.2.8. same movies are now transcoding citing "video resolution not supported". I have deleted the app, and reinstalled the 1.2.7 version and its back to playing those same 4k movies direct play, any idea what could be causing that in 1.2.8?

embyserver (1).txt

Edited by gbone8106
file added
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FrostByte
Posted (edited)

Evolution kit thinks it's a 2015 running Tizen 2.3

I don't see anything in the log about 1.2.8 though, just 1.2.7 (which should be expiring soon).  Do you know what time this was?

Edited by FrostByte
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H3rus

I have a KS7500 series TV.

Yesterday i updated to 1.2.8 and have also problems with 4k content.

Some videos won't load. After pressing 'play' nothing happens - just the circle is turning and  the EMBY app freezes). No information about this operation in log file.

Video it starts up once in (maybe) 20 times (with transcoding, no direct play) 

 

Quote
ViDEO: ~ 24.6 Mbps, H.265 HDR
AUDiO: ~ 768 kbps, 6 chnls, E-AC-3 Atmos - English

 

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H3rus
On 5/28/2022 at 9:28 AM, H3rus said:

I have a KS7500 series TV.

Yesterday i updated to 1.2.8 and have also problems with 4k content.

Some videos won't load. After pressing 'play' nothing happens - just the circle is turning and  the EMBY app freezes). No information about this operation in log file.

Video it starts up once in (maybe) 20 times (with transcoding, no direct play) 

 

 

Today i tested on my family TV (app ver 1.2.7) same video and works well. Tomorrow i'll update to 1.2.8 and i'll check that is problem with app version or device.
Can i downgrade to 1.2.7?

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SamES
2 hours ago, H3rus said:

Today i tested on my family TV (app ver 1.2.7) same video and works well. Tomorrow i'll update to 1.2.8 and i'll check that is problem with app version or device.
Can i downgrade to 1.2.7?

Thanks for the update

No, you can't downgrade but I'm sure you won't see a problem with 1.2.8.

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gbone8106

I will try 1.2.8 on Friday, I believe I had it set to 4k-100mps; and I can try auto and report back.

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H3rus
23 hours ago, SamES said:

Thanks for the update

No, you can't downgrade but I'm sure you won't see a problem with 1.2.8.

Then why video 4K on version 1.2.7 working and 1.2.8 not working?

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gbone8106

I install with the USB, and keep at least files 10 versions back in case I need to go back and test, rarely have ever had to do it . You would need to delete and install from usb.

tizen_15.zip

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SamES
7 hours ago, H3rus said:

Then why video 4K on version 1.2.7 working and 1.2.8 not working?

Hi, so have you confirmed that it is not working with 1.2.8?

Can you please attach the ffmpeg logs?

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SamES
3 hours ago, gbone8106 said:

I install with the USB, and keep at least files 10 versions back in case I need to go back and test, rarely have ever had to do it . You would need to delete and install from usb.

tizen_15.zip 19.9 MB · 0 downloads

Unfortunately these won’t work as the expiry is built into the package by Samsung. 

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H3rus
4 hours ago, SamES said:

Hi, so have you confirmed that it is not working with 1.2.8?

Can you please attach the ffmpeg logs?

yesterday I managed to run the file (on version 1.2.8) but only with transcoding (I'm almost sure that it was direct before) and it stuttered every now and then ... additionally the subtitles did not work properly - the inscription appeared (X-TIMESTAMP-MAP).

File in attachment.

 

you can see how it looks in emby: 

and how when i play raw .mkv via TV:

 

ffmpeg-transcode-2321550b-0461-4109-8774-895adf946a5e_1.txt

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SamES
1 hour ago, H3rus said:

yesterday I managed to run the file (on version 1.2.8) but only with transcoding (I'm almost sure that it was direct before) and it stuttered every now and then ... additionally the subtitles did not work properly - the inscription appeared (X-TIMESTAMP-MAP).

File in attachment.

 

you can see how it looks in emby: 

and how when i play raw .mkv via TV:

ffmpeg-transcode-2321550b-0461-4109-8774-895adf946a5e_1.txt 146.22 kB · 1 download

Can you please enable debug logging and attach the server log for a playback?  Thanks

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SamES
24 minutes ago, SamES said:

Can you please enable debug logging and attach the server log for a playback?  Thanks

Don't worry about the log.  I can see the problem.  It's fixed for the next update.

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gbone8106

ok so you see the issue, what did you find? I'd rather stay on 1.2.7 until its fixed in next version.

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SamES
15 minutes ago, gbone8106 said:

ok so you see the issue, what did you find? I'd rather stay on 1.2.7 until its fixed in next version.

See how long you can stay on it.  Please let us know if 1.2.7 stops working.

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