strichmo 12 Posted May 21, 2022 Share Posted May 21, 2022 Trying to watch the TV show "Severence" both locally ("Scott" account) and remotely ("Kate" account). On the remote account I am told it stops playing after 20 or 40 seconds. When I tested with my local admin account it initially seemed to play fine as direct play, but then failed and started to transcode it: On my local account it appeared to continue to work when transcoding. However remotely it did not. ffmpeg-remux-a8bb7600-b259-4fe7-8e67-86371f03a9e4_1.txt embyserver.txt ffmpeg-remux-edb72285-39e7-444a-a058-6f76da9c8a2e_1.txt Link to comment Share on other sites More sharing options...
Luke 37057 Posted May 21, 2022 Share Posted May 21, 2022 Hi, I would suggest having them lower the in app quality setting. This is usually a sign that the bitrate is too high for the connection. Link to comment Share on other sites More sharing options...
strichmo 12 Posted May 23, 2022 Author Share Posted May 23, 2022 On 21/05/2022 at 23:10, Luke said: Hi, I would suggest having them lower the in app quality setting. This is usually a sign that the bitrate is too high for the connection. That may be a solution for the stop at 20 sec for the remote person. But why has this particular video caused a problem for a local player? It started as Direct Play but then failed after some seconds? Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 23, 2022 Share Posted May 23, 2022 Hi. Can you please play that item for a few seconds and then follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
strichmo 12 Posted May 23, 2022 Author Share Posted May 23, 2022 12 minutes ago, ebr said: Hi. Can you please play that item for a few seconds and then follow the instructions to send a log from the app? By "app" do you mean the server? I don't see any instructions there for pulling logs from the Android app on my phone. I tested again and captured two screenshots off the issue: ffmpeg-remux-c2ba1d25-81d1-45a9-8569-768bf1c22113_1.txtffmpeg-remux-8640efe2-2d83-474b-b608-a6ac82fca8f4_1.txtffmpeg-remux-3bee8c7e-a06a-4807-aff2-360717f5c3a7_1.txtembyserver(1).txtffmpeg-remux-f4a64c49-5355-4b34-97d8-d704712a8ff8_1.txt Server logs attached. Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 23, 2022 Share Posted May 23, 2022 Sorry, I thought you were using the TV app. For the mobile app, log instructions are here: Link to comment Share on other sites More sharing options...
strichmo 12 Posted May 23, 2022 Author Share Posted May 23, 2022 According to the log file location given in those instructions I do not have any logs that are even from 2022. It would seem that location may be out of date or wrong for my Android. Link to comment Share on other sites More sharing options...
Luke 37057 Posted May 24, 2022 Share Posted May 24, 2022 Hi, We're going to be putting out a 4.7.1 maintenance release shortly, so please let us know if that helps with this. Thanks. 1 Link to comment Share on other sites More sharing options...
strichmo 12 Posted June 4, 2022 Author Share Posted June 4, 2022 Just tried on 4.7.2.0 and still fails: Link to comment Share on other sites More sharing options...
Luke 37057 Posted June 6, 2022 Share Posted June 6, 2022 Is this only with certain files? Link to comment Share on other sites More sharing options...
strichmo 12 Posted June 6, 2022 Author Share Posted June 6, 2022 51 minutes ago, Luke said: Is this only with certain files? It appears to just be the Severence episode I have downloaded that has this issue. Link to comment Share on other sites More sharing options...
Luke 37057 Posted June 6, 2022 Share Posted June 6, 2022 OK, let us know if you run into it with more files. Thanks. Link to comment Share on other sites More sharing options...
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