emby app doesn't always "remember me"

[metropical 33]

this has happened a few times.  I'd post a log, but since I come upon the issue, dunno what day log to post.

The "remember me" is ticked.

TCL/Roku TV.  Doesn't seem to be an issue with Android app.

in any case, it happens randomly.  I have to password back into the (local WiFi) server.

[Luke 39667]

Moving to Roku section.

@ebr

[ebr 15580]

5 hours ago, metropical said:

The "remember me" is ticked.

Hi.  Exactly where?

[metropical 33]

[ebr 15580]

Thanks for that.

Is it possible that your server is temporarily not reachable when you are forced to re-login?

Exactly what happens in this case?

[metropical 33]

don't think so.  the server Mac is 24/7 connected to the interwebs.

is there something I should check?

I had to re-log-in to post that snap.

[ebr 15580]

1 hour ago, metropical said:

I had to re-log-in to post that snap.

 

1 hour ago, ebr said:

Exactly what happens in this case?

 

[metropical 33]

launch emby on the TV.  It asks me to log into the server. I pick my user name, enter my pw.

is that what you mean?

Edited May 9, 2022 by metropical

[metropical 33]

log attached.

potato:8096 is the WAN address (duh)

 

embyserver.txt

Edited May 9, 2022 by metropical

[ebr 15580]

15 hours ago, metropical said:

launch emby on the TV.  It asks me to log into the server. I pick my user name, enter my pw.

is that what you mean?

Yes, that's what I meant.  That sequence of events sounds like the app was unable to reach your server when it tried to logon automatically.

Your server log is filled with these:

2022-05-09 15:39:25.348 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.348 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.348 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.348 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.349 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.349 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.458 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.458 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1
2022-05-09 15:39:25.458 Debug PortMapper: Potential NAT device: uuid:e73c28de-1064-315c-826a-9f09653ba0c6::urn:schemas-upnp-org:service:WANPPPConnection:1

Are you running some sort of proxy?

[metropical 33]

none that I set up or see in Network prefs.  Nothing I did or see in the router.

I see Port Mapper was updated on the Emby Server dashboard 5.7.22.

Anywhere else I should look?

[ebr 15580]

Another possibility - do you ever select the "Sign out" option when exiting the app?

[metropical 33]

nope.  I just switch to another app.

[ebr 15580]

7 hours ago, metropical said:

I just switch to another app

Exactly how?

[metropical 33]

using the buttons on the TCL remote.  2 dedicated, Netfli and Hulu.  The others using the Home button then cursor to Emby or Prime or PBS or ....

[Luke 39667]

Does your Emby Server dashboard display the correct local LAN address?

[metropical 33]

yes.

[metropical 33]

I can't imagine this has anything to do with anything, but ....

The server Mac is on a 5 port unmanaged TP-Link switch with a VoIP phone, T-Mo cell spot and MacMini, and of course the router.

[ginjaninja 572]

i am also being asked to logon regularly (every ~other day) on my roku on LAN.

been happening for a few weeks. also affecting other clients. am on wired connections dont think i have a comms issue.

i dont signout, i have remember me on, and the server dashboard displays the correct local ip.

emby svr 4.7.0.39 ,Roku SG 4.0.44

 

Edited May 13, 2022 by ginjaninja

[ebr 15580]

16 hours ago, ginjaninja said:

also affecting other clients

Exactly what clients and how?

[metropical 33]

couldn't sign in this evening.  The LAN address was missing from the dashboard.  

I force quit Emby Server and restarted.

Then signed in again.  Weird

[Luke 39667]

Are you all set now?

[metropical 33]

I am, but it keeps happening, intermittently. I gotta bang heads with a networking friend of mine to see if he has any ideas.

[ginjaninja 572]

7 hours ago, metropical said:

couldn't sign in this evening.  The LAN address was missing from the dashboard.  

I force quit Emby Server and restarted.

Then signed in again.  Weird

@metropical Sounds like you are getting to the bottom of your issue. can you screenshot/describe what you meant by "The lan address was missing from the dashboard". I dont think i am getting that but would like to make sure, to confirm my issue is unrelated to yours.

[metropical 33]

" i have remember me on, and the server dashboard displays the correct local ip. "

The dashboard missing the local IP when the issue occurs.  I'd say your issue is somewhat different.