Nntrsh 0 Posted May 4, 2022 Share Posted May 4, 2022 Hi everyone. I have installed Emby server on my Asustor and clients on iOS and MacOS. Sometimes everything works pretty well but from time to time I cannot to launch any media from my device, as well, as from the server. But it seems that I have good connection with the server, just take a look at the screens. When I trying to open, for example, Music folder I see only black screen, then I'm go to the Server settings and see that it's up to date. It happens when I'm inside my home network as well as outside and it's totally unpredictable. Sometimes it helps when I'm restart the application for several times, but sometimes even t his method is not working. It's a really annoying thing because I never sure that I will have an access to my data when it will be necessary. Do someone have any ideas what the reason of this situation and how to fix it? Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 7, 2022 Share Posted May 7, 2022 Hi there @Nntrsh can you please attach the emby server log from when this happened? Thanks ! Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 17, 2022 Author Share Posted May 17, 2022 Hi there @Luke Here's the log from today. embyserver.txt Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 18, 2022 Author Share Posted May 18, 2022 Nothing is changed. Still have no access to media, with good connection to the server. Really annoying thing. Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 19, 2022 Share Posted May 19, 2022 HI, can you try updating to the new 4.7 server release and see how that compares? Thanks ! Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 20, 2022 Author Share Posted May 20, 2022 Well, it seems that it's MUCH better now, thank you ver much for this update! Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 21, 2022 Share Posted May 21, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 21, 2022 Author Share Posted May 21, 2022 embyserver.txt Well, it happened again unfortunately. Good connection with the server, even some photos were uploaded, but nothing was displayed in media sections. The log file is attached, could you please take a look. Thanks. Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 22, 2022 Share Posted May 22, 2022 On 5/21/2022 at 11:21 AM, Nntrsh said: embyserver.txt 340.79 kB · 1 download Well, it happened again unfortunately. Good connection with the server, even some photos were uploaded, but nothing was displayed in media sections. The log file is attached, could you please take a look. Thanks. Hi @Nntrsh please try removing the CoverArt plugin, then restart the server and see if that helps. Thanks. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 23, 2022 Author Share Posted May 23, 2022 23 hours ago, Luke said: Hi @Nntrsh please try removing the CoverArt plugin, then restart the server and see if that helps. Thanks. Thanks @Luke looks like it works now. I'll test it a bit more and keep you updated. Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 23, 2022 Share Posted May 23, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted May 30, 2022 Author Share Posted May 30, 2022 Hey @Luke, I updated Emby server to the last version - and it happened again. But now I have no access to my data even after several client re-openings. There's the same situation on MacOS and iOS. The log file is attached, could you please take a look. Thanks. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted May 31, 2022 Share Posted May 31, 2022 On 5/30/2022 at 11:50 AM, Nntrsh said: Hey @Luke, I updated Emby server to the last version - and it happened again. But now I have no access to my data even after several client re-openings. There's the same situation on MacOS and iOS. The log file is attached, could you please take a look. Thanks. embyserver.txt 37.26 kB · 0 downloads HI, can you try rebooting the NAS and see if that helps? Thanks. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted June 4, 2022 Author Share Posted June 4, 2022 Thanks, @Luke I rebooted the NAS, but it still works from time to time and totally unpredictable. Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 12, 2022 Share Posted June 12, 2022 On 6/4/2022 at 7:46 AM, Nntrsh said: Thanks, @Luke I rebooted the NAS, but it still works from time to time and totally unpredictable. Are you still having an issue with this? Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted June 13, 2022 Author Share Posted June 13, 2022 Hi @Luke yes I do have. In last days it happens all the time. From time to time some data could be visible: for instance I can see list of the TV show episodes, but cannot open any of them. I tried to use apps for Mac and iOS, but the result is the same. Log file is attached, could you please take a look. embyserver.txt Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted June 19, 2022 Author Share Posted June 19, 2022 (edited) So, it's totally no works now. Weeks ago it worked from time to time, but now it's not. I still can connect to the server without any troubles, but there's no access to my data. I want to be honest - as I user with the lifetime subscription, I hate this situation so much. The log file is attached. I really hope that support will solve this problem. Thanks. embyserver.txt Edited June 19, 2022 by Nntrsh Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 20, 2022 Share Posted June 20, 2022 19 hours ago, Nntrsh said: So, it's totally no works now. Weeks ago it worked from time to time, but now it's not. I still can connect to the server without any troubles, but there's no access to my data. I want to be honest - as I user with the lifetime subscription, I hate this situation so much. The log file is attached. I really hope that support will solve this problem. Thanks. embyserver.txt 1.36 MB · 1 download Hi, please see if this helps: Thanks. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted June 24, 2022 Author Share Posted June 24, 2022 Thanks, Luke. I followed the guide above. As a result it works much better, but not stable. I'll try to test it for the next couple of days and let you know then. Link to comment Share on other sites More sharing options...
Luke 36997 Posted June 25, 2022 Share Posted June 25, 2022 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
Dariusz 15 Posted June 26, 2022 Share Posted June 26, 2022 On 6/24/2022 at 10:30 AM, Nntrsh said: Thanks, Luke. I followed the guide above. As a result it works much better, but not stable. I'll try to test it for the next couple of days and let you know then. out of curiosity, which type of file system are you running, btrfs or ext4? Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted June 27, 2022 Author Share Posted June 27, 2022 On 6/26/2022 at 3:11 AM, Dariusz said: out of curiosity, which type of file system are you running, btrfs or ext4? It's ext4 Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted July 16, 2022 Author Share Posted July 16, 2022 The same trouble again I really don’t know what’s going wrong. Link to comment Share on other sites More sharing options...
Luke 36997 Posted July 16, 2022 Share Posted July 16, 2022 28 minutes ago, Nntrsh said: The same trouble again I really don’t know what’s going wrong. Hi, please attach the emby server log. Thanks. Link to comment Share on other sites More sharing options...
Nntrsh 0 Posted July 20, 2022 Author Share Posted July 20, 2022 On 7/17/2022 at 12:05 AM, Luke said: Hi, please attach the emby server log. Thanks. Here it is embyserver.txt Link to comment Share on other sites More sharing options...
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