franklinbecerra 1 Posted March 28, 2022 Share Posted March 28, 2022 Good afternoon, I recently had a problem with EMBY PREMIERE, I have a license for 25 devices, the problem happens when I try to watch TV I get the following message: "Your Emby Premiere device limit has been exceeded. Please check with the owner of your Emby Server and have them contact Emby support at support@emby.media if necessary." and only 6 devices are connected, of which 4 are watching TV and the other two are watching movies, the problem only lies when they try to watch TV but when they put a normal movie there is no problem, it plays normal. I hope you can help me I would really appreciate it Link to comment Share on other sites More sharing options...
Solution Luke 37008 Posted March 28, 2022 Solution Share Posted March 28, 2022 Hi, sorry to hear about this. We need to update that message but we actually have a specific email now for Emby Premiere support. Can you please email info about this to billingsupport@emby.media? They'll be able to look more closely at why you're hitting the limit. Thanks ! Link to comment Share on other sites More sharing options...
franklinbecerra 1 Posted March 29, 2022 Author Share Posted March 29, 2022 Thank you very much, I already sent the email. 1 Link to comment Share on other sites More sharing options...
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